Client Service Officer

AI summary

We are hiring a Client Service Officer to manage client accounts, coordinate warehouse operations, ensure order fulfillment, and maintain inventory accuracy. The role requires a Bachelor's degree and 1-3 years of experience in warehousing, logistics, or customer service. Full-time, onsite in Kampala, Uganda.

• Onsite role in Kampala, Uganda
• Requires 1-3 years in warehousing, logistics, or customer service
• Full-time position with salary 1,200,000-1,500,000 UGX
• Manages client accounts and supervises warehouse teams

Description

Find a Job + + + + Search Client Service Officer Beyond Logistics Ltd Operations Today Easy apply New Kampala Full Time Shipping & Logistics USh 1,000,000 - 1,500,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To serve as the operational owner of assigned client accounts by coordinating warehouse operations, inventory accuracy, order fulfilment, client communication and service performance, ensuring that every customer order is executed accurately, on time and in accordance with agreed Service Level Agreements (SLAs). Min Qualification: Bachelors Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Uganda Job descriptions & requirements Job function Operations Designation Client Services Officer Level Officer /Executive Employment Type Full Time Experience level 1–3 years' experience in warehousing, logistics, or customer service. Salary 1200000-1500000 UGX Workplace Type Onsite Location Kampala, Uganda - 8MPX+XQ Kampala Job role Client Service Officer (CSO) Reports To : Warehouse & Logistics Manager Supervises Zone Assistants & Warehouse Operators assigned to the client account (functional supervision) 1. ROLE PURPOSE To serve as the operational owner of assigned client accounts by coordinating warehouse operations, inventory accuracy, order fulfilment, client communication and service performance, ensuring that every customer order is executed accurately, on time and in accordance with agreed Service Level Agreements (SLAs). The Client Service Officer is responsible for translating client requirements into efficient warehouse execution while continuously improving customer satisfaction, operational reliability and profitability. 2. CORE ACCOUNTABILITIES 1. Client Account Management Serve as the primary operational contact for assigned clients by understanding their requirements, maintaining effective communication and ensuring agreed service levels are consistently achieved. 2. Order Fulfilment & Warehouse Execution Coordinate the accurate and timely receipt, storage, picking, packing, dispatch and delivery of customer orders in accordance with SOPs, client requirements and agreed lead times. 3. Inventory Control & Transaction Integrity Ensure all inventory movements are accurately processed within the Warehouse Management System (WMS), reconcile system transactions against physical stock movements and promptly investigate and resolve inventory discrepancies. 4. Service Performance & Continuous Improvement Monitor operational KPIs including inventory accuracy, order accuracy, SLA achievement and productivity. Identify root causes of service failures and recommend improvements that enhance operational reliability and customer satisfaction. 5. Client Communication & Issue Resolution Respond promptly to customer enquiries, coordinate client visits and stock inspections, investigate service issues and ensure timely resolution of complaints while maintaining strong professional relationships. 6. Billing & Operational Reporting Verify all billable warehouse and logistics activities, prepare accurate operational reports and ensure timely submission of billing information and client reports in accordance with agreed schedules. 7. Team Coordination Coordinate the daily activities of Zone Assistants and Warehouse Operators assigned to client accounts by allocating work, monitoring performance, ensuring compliance with SOPs and promoting safe and efficient operations. 8. Compliance, Quality & Safety Ensure all warehouse activities comply with company procedures, client requirements, regulatory obligations, and health, safety, and quality standards, while maintaining accurate operational documentation. 4. KEY INTERFACES Internal Warehouse & Logistics Manager, Zone Custodians, Warehouse Operators Commercial Team Finance & Transport Teams. External Assigned Clients, Transporters, Client Representatives, Regulatory Inspectors (where applicable) 5. DECISION AUTHORITY May Approve Routine warehouse transaction corrections Operational work allocation Client communication regarding routine operations Investigation of inventory discrepancies Escalates Major stock losses, Inventory adjustments beyond delegated authority SLA breaches, Customer escalations, Health & Safety incidents Pricing or commercial matters Must have skills Customer-focused, Strong communicator, Calm under pressure Qualifications Education Bachelor's Degree in Supply Chain Management, Business Administration, Logistics, Stores Management, Accounting or a related discipline. Minimum Second Class Upper. Minimum Credit 3 in Mathematics and English at O-Level or equivalent. Experience 1–3 years' experience in warehousing, logistics or customer service. Experience using a Warehouse Management System (WMS) or ERP. Experience in inventory control is desirable. Technical Competencies Warehouse Operations, Inventory Management, WMS / ERP Systems, Customer Service Microsoft Excel Reporting & Data Analysis, Numerical Accuracy, Problem Solving Critical Behavioural Traits Customer-focused, Strong communicator, Calm under pressure Highly organised, Detail-oriented, Proactive, Team player, High integrity, Results-oriented How to Apply: Tap on the link: https://a.peoplehum.com/vwvhz Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? 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