PARTNER SUPPORT AGENTS.
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Partner Support Agent role at Zenka Finance in Kampala, Uganda. Provide support to key account managers and retail partners via calls, emails, and chats. Requires diploma and at least 1 year of customer support experience.
- Handle partner inquiries via multiple communication channels
- Work with Key Account Managers and retail partners
- Full-time position in Kampala
- Requires diploma and one year experience
Description
Find a Job + + + + Search PARTNER SUPPORT AGENTS. Zenka Finance Customer Service & Support 1 week ago Easy apply New Kampala Full Time Banking, Finance & Insurance USD Less than 100 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary A Partner Support Agent in Momani Phone-Financing company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service delivery. Min Qualification: Diploma Experience Level: Internship & Graduate Experience Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kampala, Uganda Job descriptions & requirements 1. Key Duties and Responsibilities: The successful candidate will be responsible for: • Handle partner inquiries and support requests through calls, emails, and chats. • Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures. • Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution. • Escalate complex cases to the relevant departments and monitor progress until closure. • Maintain accurate records of partner interactions and activities in company systems. • Support onboarding and education of partners on company products, services, and processes. • Collaborate with internal teams to improve service delivery and partner satisfaction. • Ensure compliance with company policies, procedures, and data confidentiality requirements. 2. Minimum Qualifications: • Diploma or bachelor’s degree in business administration, Customer Service, Communications, Marketing, or a related field. • Willingness and ability to work flexible schedules, including weekends, public holidays, and rotational shifts as required by business operations. • At least one (1) year of experience in customer support, partner support, call center operations, or a related role. • Strong communication and interpersonal skills with proficiency in English. • Proficiency in CRM tools and Microsoft Office applications. • Ability to work independently, manage multiple tasks, and solve problems effectively. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .