Head of Operations

AI summary

The Head of Operations is responsible for delivering efficient, standardized, and scalable logistics operations across warehousing, distribution, and transportation. They oversee process improvement, system optimization, and ensure SLA delivery, while managing a team including Warehouse & Logistics Manager and Admin & Safety Officer.

• Oversee warehouse and logistics operations for maximum throughput
• Drive continuous improvement and standardization of processes
• Manage WMS, ERP, and QMS systems for operational excellence
• Ensure ≥95% SLA performance and cost efficiency

Description

Find a Job + + + + Search Head of Operations Beyond Logistics Ltd Operations Today Easy apply New Kampala Full Time Shipping & Logistics USh 3,000,000 - 5,000,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Head of Operations is responsible for delivering efficient, standardised, compliant, and scalable operations that maximise throughput, reliability, asset utilisation, and productivity across BLL’s logistics operations. Min Qualification: Bachelors Experience Level: Mid level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Uganda Job descriptions & requirements Department : Operations Reports To : Managing Director Direct Reports: Warehouse & Logistics Manager Admin & Safety Officer Projects Manager 1. ROLE MANDATE (WHY THIS ROLE EXISTS) The Head of Operations is responsible for delivering efficient, standardised, compliant, and scalable operations that maximise throughput, reliability, asset utilisation, and productivity across BLL’s logistics operations. The role directly enables BLL’s Single Big Objective (SBO): “Use our resources better every day to improve reliability, cut unit cost per CBM, and grow margin-positive revenue.” The role exists to ensure that: Operations are predictable, disciplined, and scalable Warehouse and transport processes support profitable growth Operational systems continuously improve as the business evolves BLL develops strong operational capability in warehousing, distribution, transportation, and importation processes 2. CORE ACCOUNTABILITIES (WHAT THIS ROLE OWNS) Operations Execution & Throughput Oversee warehouse and logistics operations through the Warehouse & Logistics Manager; Ensure efficient inbound handling, Storage, Order fulfilment, Distribution & transport coordination. Drive throughput optimisation and eliminate operational bottlenecks Process Design, Standardisation & Continuous Improvement Design, implement, and continuously improve standard operating processes across BLL operations Lead development of scalable operating processes for: FMCG Warehousing, distribution & transportation Importation and inbound logistics processes Support the Head of Commercial & Client Value in: 3PL service design Operational productization Service scalability and repeatability Ensure ≥80% of operations run on standardised processes Drive continuous improvement initiatives across warehouse and transport operations Warehouse Management Systems (WMS), Operational Systems Improvement & Automation Oversee effective utilisation and continuous improvement of: Warehouse Management Systems (WMS) Operational ERP workflows Identify process automation and optimisation opportunities Ensure operational systems support productivity, visibility, and accuracy QMS & Regulatory Compliance (Execution) Lead operational implementation and improvement of: Quality Management Systems (QMS) NDA operational compliance requirements Ensure warehouse and logistics processes remain audit-ready Drive operational compliance culture across teams Productivity, Utilisation & Cost Efficiency Improve labour productivity (CBM handled per employee) Improve warehouse space utilisation Reduce operational waste, inefficiencies, and rework Support reduction of operational cost drivers affecting Cost per CBM SLA Delivery & Reliability Ensure operational delivery supports SLA performance ≥95% Minimise Errors, Damages, Delays & Rework Ensure operational consistency and reliability Leadership, Supervision & Coordination Supervise: Warehouse & Logistics Manager Admin & Safety Officer Ensure strong operational coordination with: Commercial (demand & service alignment) Finance (cost & control discipline) Build operational capability and accountability culture Outsourced Projects Oversight Supervise outsourced project execution where required (CCEOP and related projects) Ensure projects are: Delivered on time Operationally compliant Properly coordinated with warehouse and logistics operations 3. ROLE BOUNDARIES The Head of Operations DOES: Own operational execution and process discipline Drive operational improvement and scalability Design operational systems and workflows Enforce compliance and productivity standards The Head of Operations DOES NOT: Own pricing or revenue targets Override commercial or financial controls Make strategic capital allocation decisions outside approved authority Must have skills Operations leadership and execution management, process design and optimisation, FMCG distribution and transport operations management, warehouse and logistics systems management, continuous improvement and problem-solving, team leadership and coordination, operational compliance and quality management Good to have skills High execution discipline & Strong follow-through; decisiveness under pressure & Operational calmness during crises; systems thinking mindset & a bias toward continuous improvement; accountability and ownership Qualifications Experience 5–10 years in warehouse, logistics, or supply chain operations leadership Strong operational experience in: FMCG distribution and delivery operations Warehouse operations & Transport coordination Strong practical use of: Warehouse Management Systems (WMS) & Distribution/Logistics ERPs & Operational reporting systems Experience implementing operational controls and standardisation in structured environments Education Degree in Logistics, Supply Chain, Engineering, Operations Management, or related field Additional / Desirable Qualifications Lean / Six Sigma certification Exposure to pharmaceutical or regulated logistics environments ERP/WMS /Automation implementation experience HSE or Quality Management certification How to Apply: Tap on the link: https://a.peoplehum.com/1b895 Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. 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