Account Management, Sales and Recovery Agents
AI summary
Tugende is hiring Account Management, Sales and Recovery Agents across West, East and Central districts of Uganda. The role involves customer vetting, loan management, incident handling, and after-sales retention. Applications open 17 August 2026 and are reviewed on a rolling basis.
- Field-based role covering West, East and Central Uganda
- Requires A' level and at least 1 year loan management or collections experience
- Rolling recruitment with interviews as applications come in
- Involves customer vetting, loan management, incident management and retention
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Account Management, Sales and Recovery Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Account Management, Sales and Recovery Agents role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Account Management, Sales and Recovery Agents
2026-08-17T17:16:55+00:00
Tugende
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_956/logo/Tugende.png
https://www.greatugandajobs.com/jobs/
FULL_TIME
West, East and Central districts of Uganda
Uganda
00256
Uganda
Professional Services
Sales & Retail, Business Operations, Customer Service, Accounting & Finance
UGX
MONTH
2026-09-07T17:00:00+00:00
8
Report To: Branch Executive
Application Opens: 17th August 2026
Application Closes: Open and interview will be done on a rolling basis
Duty Locations: All Tugende Locations in the West, East and Central districts of Uganda
About Tugende
Tugende
uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.
About the roles
a) Account Management Agent
The Account Management Agent will be responsible for vetting and managing customer accounts, following up on outstanding payments, ensuring timely repayments, and maintaining positive customer relationships. The role involves conducting thorough customer vetting, regular customer engagement, addressing account-related concerns, maintaining accurate records, and supporting overall portfolio quality by keeping customer accounts in good standing.
The successful agent will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
Key
Responsibilities
- Customer Vetting & Acquisition:
- Vet and onboard prospective customers by assessing eligibility, verifying information and documentation, conducting required checks, and supporting customer acquisition in line with Tugende’s credit
- Customer Acquisition & Engagement:
- Identify, engage, and convert prospective customers while building strong relationships with existing clients and community leaders.
- Product Promotion: Effectively explain Tugende’s products, services, and credit/lease processes and provide solutions aligned to customer needs.
- Sales & Target Achievement:
- Develop and execute sales activities to consistently meet or exceed assigned targets and drive demand for Tugende’s products.
- Lead Generation:
- Generate new leads through field visits, referrals, community engagement, networking, phone calls, outreach activities, and other sales initiatives.
- Sales Presentations & Follow-Up:
- Conduct product presentations and demonstrations, respond to customer enquiries, address concerns, and follow up on leads through to conversion.
- Market & Competitor Insights:
- Monitor customer needs, market trends, competitor activities, and opportunities within the assigned area and share insights to improve sales performance.
- Branch & Community Activation:
- Work closely with the Branch Executive, Account Managers, Marketing Team, and other branch staff to implement activities that increase product awareness and customer acquisition.
- Sales Reporting & CRM:
- Maintain accurate records of leads, customer interactions, sales activities, and conversions in the CRM and provide timely sales reports and forecasts.
- Continuous Market Development:
- Identify gaps, opportunities, and specific support required from the branch or marketing teams to increase sales and strengthen Tugende’s presence in the market.
- Portfolio & Debt Recovery:
- Manage an assigned portfolio of overdue accounts and ensure outstanding payments are recovered in a timely, professional, and effective manner.
- Demand & Recovery Actions:
- Issue demand notices, follow up on overdue accounts, and take appropriate recovery action in line with Tugende’s policies and procedures.
- Asset Recovery:
- Facilitate the recovery and impoundment of assigned assets, ensuring all recovered assets are properly recorded, booked into branch inventory, and tracked in real time.
- Payment Plans & Negotiations:
- Engage customers to agree on realistic repayment arrangements, monitor adherence to payment plans, and take appropriate action where commitments are not met.
- Customer Engagement & Complaints:
- Handle customer engagements, complaints, and disputes professionally while balancing effective recovery with positive customer relationships.
- Case Management & Documentation:
- Maintain accurate and timely records of all customer communications, recovery activities, negotiations, and case developments in the CRM and approved systems.
- Escalation & Collaboration:
- Work closely with Branch Teams, Head Office Recovery, Legal, and other internal or external stakeholders to facilitate recovery actions, escalations, and resolution of complex cases.
- Portfolio Review & Recommendations:
- Review customer payment history and recovery progress and make recommendations on unproductive leases or termination in line with Tugende’s policies and guidelines.
- Reporting:
- Provide timely and accurate updates and reports on recovery cases, payment commitments, asset recovery, and overall portfolio performance.
- Legal & Court Support:
- Support court and legal proceedings when required, including attending hearings and providing relevant documentation or clerical support as directed by the supervisor or appointed legal counsel.
Requirements
- and policies.
- Loan Management:
- Manage customer loans throughout the loan cycle by monitoring repayments, following up on outstanding payments, addressing customer concerns, and escalating defaulting accounts appropriately.
- Incident Management:
- Manage and coordinate customer incidents such as accidents, sickness, theft, and asset impoundment, including supporting insurance claims, asset recovery, and related processes.
- After-Sales & Customer Retention:
- Maintain strong customer relationships, understand evolving customer needs, gather feedback, support customer retention, and identify opportunities for additional products and services.
- Data, Systems & Transparency:
- Maintain accurate and up-to-date customer records, document all customer interactions and agreements in the CRM and approved systems, and ensure compliance with Tugende’s credit, documentation, and transparency requirements.
- and policies.
- Loan Management: Manage customer loans throughout the loan cycle by monitoring repayments, following up on outstanding payments, addressing customer concerns, and escalating defaulting accounts appropriately.
- Incident Management: Manage and coordinate customer incidents such as accidents, sickness, theft, and asset impoundment, including supporting insurance claims, asset recovery, and related processes.
- After-Sales & Customer Retention: Maintain strong customer relationships, understand evolving customer needs, gather feedback, support customer retention, and identify opportunities for additional products and services.
- Data, Systems & Transparency: Maintain accurate and up-to-date customer records, document all customer interactions and agreements in the CRM and approved systems, and ensure compliance with Tugende’s credit, documentation, and transparency requirements.
- Customer Acquisition & Engagement: Identify, engage, and convert prospective customers while building strong relationships with existing clients and community leaders.
- Product Promotion: Effectively explain Tugende’s products, services, and credit/lease processes and provide solutions aligned to customer needs.
- Sales & Target Achievement: Develop and execute sales activities to consistently meet or exceed assigned targets and drive demand for Tugende’s products.
- Lead Generation: Generate new leads through field visits, referrals, community engagement, networking, phone calls, outreach activities, and other sales initiatives.
- Sales Presentations & Follow-Up: Conduct product presentations and demonstrations, respond to customer enquiries, address concerns, and follow up on leads through to conversion.
- Market & Competitor Insights: Monitor customer needs, market trends, competitor activities, and opportunities within the assigned area and share insights to improve sales performance.
- Branch & Community Activation: Work closely with the Branch Executive, Account Managers, Marketing Team, and other branch staff to implement activities that increase product awareness and customer acquisition.
- Sales Reporting & CRM: Maintain accurate records of leads, customer interactions, sales activities, and conversions in the CRM and provide timely sales reports and forecasts.
- Continuous Market Development: Identify gaps, opportunities, and specific support required from the branch or marketing teams to increase sales and strengthen Tugende’s presence in the market.
- Portfolio & Debt Recovery: Manage an assigned portfolio of overdue accounts and ensure outstanding payments are recovered in a timely, professional, and effective manner.
- Demand & Recovery Actions: Issue demand notices, follow up on overdue accounts, and take appropriate recovery action in line with Tugende’s policies and procedures.
- Asset Recovery: Facilitate the recovery and impoundment of assigned assets, ensuring all recovered assets are properly recorded, booked into branch inventory, and tracked in real time.
- Payment Plans & Negotiations: Engage customers to agree on realistic repayment arrangements, monitor adherence to payment plans, and take appropriate action where commitments are not met.
- Customer Engagement & Complaints: Handle customer engagements, complaints, and disputes professionally while balancing effective recovery with positive customer relationships.
- Case Management & Documentation: Maintain accurate and timely records of all customer communications, recovery activities, negotiations, and case developments in the CRM and approved systems.
- Escalation & Collaboration: Work closely with Branch Teams, Head Office Recovery, Legal, and other internal or external stakeholders to facilitate recovery actions, escalations, and resolution of complex cases.
- Portfolio Review & Recommendations: Review customer payment history and recovery progress and make recommendations on unproductive leases or termination in line with Tugende’s policies and guidelines.
- Reporting: Provide timely and accurate updates and reports on recovery cases, payment commitments, asset recovery, and overall portfolio performance.
- Legal & Court Support: Support court and legal proceedings when required, including attending hearings and providing relevant documentation or clerical support as directed by the supervisor or appointed legal counsel.
- Excellent communication and interpersonal skills.
- Familiarity with lending products, financial services and CRM software.
- Outstanding communication and interpersonal skills to enable engagement with different stakeholders
- Strong negotiation and problem-solving skills
- Ability to manage multiple accounts and meet targets
- Professional, courteous, and empathetic approach to clients
- Self-motivated, goal-oriented, and detail-driven
- Unquestionable integrity and commitment to ethical standards
- Good computer skills
- Strong communication, negotiation, and presentation skills
- Goal-driven with a proven track record of meeting or exceeding sales targets
- Self-motivated with a positive, can-do attitude
- Ability to build rapport and establish trust with customers
- Excellent communication and interpersonal skills.
- Excellent communication and negotiation skills
- Knowledge of relevant debt recovery legislation and best practices.
- Strong communication skills, both written and verbal, with the ability to negotiate effectively.
- Excellent organisational skills and attention to detail.
- Ability to handle sensitive situations with tact and professionalism.
- Proficient in using MS Office or similar software.
- Ability to work under pressure and meet targets.
- A’ level and above.
- 1 years of field based
Qualifications and Skills
- A’ level and above.
- 1 years of field based
- A- level and above
- Previous
- Diploma and above
- 1 of
Experience
At least 1 year of
in loan management and collections
Excellent communication and interpersonal skills.
Familiarity with lending products, financial services and CRM software.
Personal Attributes and Abilities:
Outstanding communication and interpersonal skills to enable engagement with different stakeholders
Strong negotiation and problem-solving skills
Ability to manage multiple accounts and meet targets
Professional, courteous, and empathetic approach to clients
Self-motivated, goal-oriented, and detail-driven
Unquestionable integrity and commitment to ethical standards
Good computer skills
b) Sales Agents
The Sales Agent will be responsible for driving customer acquisition, generating new business, and achieving assigned sales targets. You will actively identify and engage prospective customers, promote and explain the company’s products and services, convert leads into customers, and build strong relationships that support business growth.
Key
in sales, customer service, or a related field
Strong communication, negotiation, and presentation skills
Goal-driven with a proven track record of meeting or exceeding sales targets
Self-motivated with a positive, can-do attitude
Ability to build rapport and establish trust with customers
Good computer skills
Excellent communication and interpersonal skills.
c) Recovery Agents
The Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies and liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.
Key
in debt recovery, credit control, or a similar role is
At least 1 year of
in loan management and collections
A- level and above
Previous
in sales, customer service, or a related field
Diploma and above
1 of
in debt recovery, credit control, or a similar role is
Preferred Qualifications
- Excellent communication and negotiation skills
- Knowledge of relevant debt recovery legislation and best practices.
- Strong communication skills, both written and verbal, with the ability to negotiate effectively.
- Excellent organisational skills and attention to detail.
- Ability to handle sensitive situations with tact and professionalism.
- Proficient in using MS Office or similar software.
- Ability to work under pressure and meet targets.
- Please note: These agents roles are purely commissioned based roles and not salary roles.
- Customer Vetting & Acquisition: Vet and onboard prospective customers by assessing eligibility, verifying information and documentation, conducting required checks, and supporting customer acquisition in line with Tugende’s credit
- high school
- 12
- JOB-6a8342072bb58