Branch Executive
AI summary
Tugende is hiring a Branch Executive to lead branch operations in Northern Uganda. The role focuses on growing the loan portfolio, supervising staff, driving marketing initiatives, ensuring portfolio quality, and managing customer relations. The successful candidate will provide strong leadership to operations teams and act as a liaison with local authorities to achieve branch growth and profitability targets.
- Lead branch loan portfolio growth and ensure profitability
- Supervise and coach field teams on operations and core values
- Drive marketing initiatives and lead conversion efforts
- Act as liaison between Tugende and local authorities
- Monitor portfolio quality and support recovery operations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Executive role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
The candidate in this position will be responsible for growing the branch loan portfolio and ensuring the branch is profitable and efficient in its operations. The Branch executive will be responsible for supervising a team of staff at the branch in all the disbursement, collection and recovery efforts to ensure the set branch growth and profitability targets are met.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
The Branch Executive will execute the following key duties and
Responsibilities
- Revenue and portfolio growth
- Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
- Driving Marketing initiatives for promoting Tugende products
- Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
- Timely escalation of issues that impede revenue generation and requests for support
- Close supervision of the customer service and efficiency in the sales process
- Portfolio Quality
- Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following;
- Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
- All round data analysis and interpretation of portfolio data to guide decision making at the branch
- Onground support for portfolio quality improvements as advised by the Credit team
- Supporting and / or active participation in recovery operations
- Building relevant Community Relations
- Act as a liaison between Tugende and local authorities in your area of operation
- Benchmarking, market research and intelligence and self-
- as new tasks and projects come up.
- Revenue and portfolio growth
- Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
- Driving Marketing initiatives for promoting Tugende products
- Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
- Timely escalation of issues that impede revenue generation and requests for support
- Close supervision of the customer service and efficiency in the sales process
- Portfolio Quality
- Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following;
- Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
- All round data analysis and interpretation of portfolio data to guide decision making at the branch
- Onground support for portfolio quality improvements as advised by the Credit team
- Supporting and / or active participation in recovery operations
- Building relevant Community Relations
- Act as a liaison between Tugende and local authorities in your area of operation
- Benchmarking, market research and intelligence and self-
Education
- of the business environment.
- Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
- Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.
- Team Management
- Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
- Supervise staff to ensure smooth operations and service delivery at the branch level
- Supervise and coordinate the safety and security function at the branch
- Train and coach, all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
- Participate in the regular performance reviews for the branch staff
- Ensure proper support to the branch by the head office functions
- Customer Service
- Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
- Understand and respond to client’s questions and challenges
- Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
- Understand the customer journey by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
- Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time
- Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks
- Attracting new customers and expanding customer base in the assigned geographical regions
- Manage field operations
- Support the collection, recovery process and client’s vetting processes
- Ensure proper implementation of operations policies and procedures
- Reporting
- Submit operations status reports to supervisors indicating progress, challenges and way forward
- Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.
- Identify new business opportunities within the region
- Manage branch administration
- Custodian of all Branch resources to ensure that they are properly utilised and accounted for.
- Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations
- Propose process, procedure and cost-efficiency improvements for the branch
- Ensure a conducive working environment with all the required resources for team productivity
- Key Requirements- Qualification, Knowledge, Experience, skills and skills;
- Bachelor's Degree or equivalent in business administration/ management
- At least 3+ years of management or supervisory experience. Prior
- of the business environment.
- Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
- Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.
- Team Management
- Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
- Supervise staff to ensure smooth operations and service delivery at the branch level
- Supervise and coordinate the safety and security function at the branch
- Train and coach, all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
- Participate in the regular performance reviews for the branch staff
- Ensure proper support to the branch by the head office functions
- Customer Service
- Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
- Understand and respond to client’s questions and challenges
- Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
- Understand the customer journey by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
- Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time
- Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks
- Attracting new customers and expanding customer base in the assigned geographical regions
- Manage field operations
- Support the collection, recovery process and client’s vetting processes
- Ensure proper implementation of operations policies and procedures
- Reporting
- Submit operations status reports to supervisors indicating progress, challenges and way forward
- Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.
- Identify new business opportunities within the region
- Manage branch administration
- Custodian of all Branch resources to ensure that they are properly utilised and accounted for.
- Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations
- Propose process, procedure and cost-efficiency improvements for the branch
- Ensure a conducive working environment with all the required resources for team productivity
- Excellent analytical skills
- Excellent communication and interpersonal skills
- Ability to connect with customers, colleagues and the community, and spot talent in others
- High degree of Flexibility and resilience
- Bachelor's Degree or equivalent in business administration/ management
- Unquestionable degree in integrity, transparency and professionalism
- Riding Competence is a requirement for this position
- Highest degree of dependability and commitment.
- bachelor degree
- 36
- JOB-6aa032a893611
Experience
in asset finance/microfinance preferred.
Unquestionable degree in integrity, transparency and professionalism
Riding Competence is a requirement for this position
Excellent analytical skills
Excellent communication and interpersonal skills
Highest degree of dependability and commitment.
Ability to connect with customers, colleagues and the community, and spot talent in others
High degree of Flexibility and resilience; willingness to travel, work in rural areas, flexible in schedule and work hours, seeking direct feedback and seeing every challenge as an opportunity to grow
What will you gain?
Career trajectory:
This role has a significant potential to grow as the company grows. The person in this role should expect to grow into a Regional Manager overseeing and supervising multiple branches.
Learning points:
In this position you will be able to learn how to excel in a fast paced, data driven environment. You will learn or build upon your existing knowledge in applying robust data analytics models to drive decisions.
Meaningful work:
Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. For example, with our product of motorcycle financing, we are changing the face of the boda industry in East Africa, and proving that dedicated and self-motivated entrepreneurs can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!
Great team:
Tugende has a smart, fun, and growing team of hundreds of Employees in Kenya and Uganda. We take our work seriously but love to joke and have fun.
Hours and compensation:
This position is for a full-time employee who can take on additional