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Branch Manager

ABSA Bank Uganda Uganda Type not specified Posted 2026-08-26
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DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-26Close dateNot specifiedExperienceNot specifiedSourceUgandan JoblineAddressMasaka, Uganda
Branch ManagerABSA Bank UgandaMasakaBanking Jobs in UgandaCredit Card PortfolioFull TimeSenior ManagementBranch Bankingsalessecurityretailcall_center
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AI summary

ABSA Bank Uganda is hiring a Branch Manager based in Masaka, Uganda. The role focuses on managing and growing the credit card portfolio through acquisition, activation, spend, profitability, customer engagement, and compliance with regulations and Absa policies. The position covers business growth, product management, customer excellence, and operational efficiency across the card business.

  • Branch Manager role at ABSA Bank Uganda in Masaka
  • Focus on credit card portfolio growth and profitability
  • Deadline: 2 Sep 2026
  • Requires strategic business growth and product management skills
  • Involves customer experience, compliance, and cross-functional leadership

AI job guide

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AI salary guide

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Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Branch Manager evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to ABSA Bank Uganda and the role in Not specified.
  • Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
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Source and safety check

  • Ugandan Jobline
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Branch Manager role in sales, security?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research ABSA Bank Uganda before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Home

›

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Banking Jobs in Uganda

Branch Manager Jobs – ABSA Bank Uganda

ABSA Bank

Posted

9 hours ago

Closes 2 Sep

☆

Job Title:

Branch Manager

Organisation:

ABSA Bank Uganda

Duty Station:

Masaka, Uganda

About Organisation:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees

Job

Summary

To manage and grow the Credit Card portfolio by driving acquisition, activation, spend, profitability, customer engagement, and portfolio quality while ensuring compliance all in country regulatory regulations, Absa policies, and card scheme

Requirements

  • (Visa/Mastercard). The role is accountable for the end-to-end performance of the credit card business, including product management, portfolio analytics, risk oversight, and commercial execution.
  • Key Duties and
  • and implement necessary process enhancements to ensure continued compliance and operational excellence.
  • Stakeholder Management (10%)
  • Build strong relationships with internal stakeholders including Retail Banking, Business Banking, Corporate Banking, Digital Banking, Operations, Risk, Compliance, and Finance teams to support portfolio objectives.
  • Collaborate with sales channels to drive card acquisition, activation, and portfolio growth.
  • Engage with external partners such as Visa, Mastercard, merchants, fin-techs, and service providers to enhance card offerings and customer value.
  • Provide regular portfolio insights and strategic recommendations to senior management to support business growth and informed decision-making.
  • Any other duties that maybe assigned to you from time to time by the Bank.
  • Qualifications, Skills and

Responsibilities

  • Business Growth (35%)
  • Develop and implement portfolio growth strategies to expand credit card acquisition, increase card usage, and enhance portfolio profitability.
  • Drive the achievement of credit card revenue targets through optimization of interchange income, interest earnings, annual fees, and other card-related revenue streams.
  • Develop and implement strategic initiatives to drive sustainable growth of the credit card portfolio, aligned with the bank’s retail banking objectives.
  • Lead customer acquisition, card activation, and usage campaigns to expand the active cardholder base.
  • Drive growth in card spend, revolving balances, and customer engagement while delivering exceptional customer

Experience

  • and service excellence.
  • Monitor portfolio profitability, return on assets, and overall portfolio performance to ensure sustainable growth and value creation
  • Develop and maintain strategic partnerships with cross functional units, as well as Direct Sales teams, to accelerate credit card sales, activation, and utilization.
  • Product Management (20%)
  • Oversee the end-to-end lifecycle management of credit card products in collaboration with the Card Customer Lifecycle Management (CLM) team.
  • Coordinate product launches, enhancements, pricing reviews, and portfolio refresh initiatives to maintain market competitiveness
  • Conduct regular competitor benchmarking and market analysis to ensure the bank’s card offerings remain industry-leading
  • Identify market opportunities and customer needs to enhance existing products and develop innovative card propositions
  • Support the development and growth of premium, rewards, affinity, co-branded, and partnership card programs.
  • Customer Excellence (20%)
  • Champion customer-centric portfolio strategies by continuously enhancing the credit card customer journey across acquisition, onboarding, activation, usage, and retention stages.
  • Drive customer satisfaction and loyalty initiatives through the development of value propositions, rewards programs, and personalized card offerings that meet evolving customer needs.
  • Monitor and improve customer
  • metrics, including Net Promoter Score (NPS), complaint resolution turnaround times, card activation rates, and customer retention levels.
  • Collaborate with customer service, digital banking, and operations teams to resolve customer pain points, streamline processes, and deliver seamless cardholder experiences across all channels.
  • Support the development and growth of premium, rewards, affinity and co-branded and partnership card programs.
  • Leverage customer insights, feedback, and transaction data to identify service improvement opportunities, enhance engagement, and strengthen long-term relationships with cardholders.
  • Operational Efficiency (15%)
  • Ensure full compliance of the card portfolio with all in country regulatory requirements, Visa and Mastercard scheme rules, AML/KYC requirements, consumer protection standards, and the Bank’s internal policies, procedures, and control frameworks.
  • Maintain robust operational, financial, and risk controls across all card portfolio processes, ensuring the integrity, security, and efficiency of card operations.
  • Proactively identify, assess, and mitigate operational, regulatory, and fraud-related risks affecting the card portfolio.
  • Coordinate internal and external audits related to card products and services, ensuring timely resolution and closure of audit findings and compliance gaps.
  • Monitor changes in regulatory and card scheme
  • Bachelor’s Degree in Business Administration, Economic, Statistic, Marketing or any other related field.
  • 5 years’
  • in the Financial Services sector which must include proven experience.
  • Strong analytical and data interpretation skills
  • in a front-line banking sales/marketing/service environment
  • in Months: 60
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  • See all ABSA Bank jobs →

Knowledge and Skills

Deadline: 2

  • Knowledge
  • Understands and can execute delivery of Personal Banking (70%) and Business Banking (30%)
  • Understanding of market management and market segmentation
  • Knowledge of distribution channels
  • Knowledge of branch transaction processes
  • An understanding of business and financial management principles and practices
  • Excellent interpersonal skills
  • Good communication skills
  • Decision making skills
  • People management skills
  • Conflict resolution skills
  • Change management skills
  • Negotiation skills
  • Stakeholder management
  • National Certificate: Accounting (Required)
  • How to Apply:
  • All suitably qualified and Interested applicants should apply online at the link below.
  • Opens the employer’s application page
  • Apply Now →
  • nd
  • September 2026
  • NB: Only shortlisted candidates will be contacted.
  • For more of the latest jobs, please visit
  • https://www.theugandanjobline.com
  • or find us on our facebook page
  • https://www.facebook.com/UgandanJobline
  • Level of

Education

  • bachelor degree
  • Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-15.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.