Job in Uganda
Branch Manager
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-10Close dateNot specifiedExperienceNot specifiedSourceUgandan Jobline
Branch ManagerBankingKampalaUgandaFull TimeManagementBranch OperationsCommercial Banksalessecurityretailcall_center
AI summary
Ecobank Uganda is hiring a Branch Manager based in Kampala to lead branch business performance, customer service, people management and compliance. The role targets sales, revenue, deposit and risk asset growth while maintaining high service standards and team development. Applications close on 16 Sep.
- Branch Manager role at a leading commercial bank in Uganda
- Duty station is Kampala
- Covers business performance, customer service and people management
- Application deadline is 16 Sep
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Uganda and the role in Not specified.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Home
- ›
- Jobs
- ›
- Banking Jobs in Uganda
- Branch Manager Jobs – Ecobank Uganda
- Ecobank Uganda
- Posted
- 10 hours ago
- Closes 16 Sep
- ☆
- Job Title:
- Branch Manager
- Organisation:
- Ecobank Uganda
- Duty Station:
- Kampala, Uganda
- About Organisation:
- Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
- Key Duties and
Responsibilities
- BUSINESS PERFORMANCE
- Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio.
- Maintain target market, customers, product and service discipline.
- Prepare and deliver on approved branch budgets.
- Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness.
- Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.
- Analyze sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge.
- Responsible for strict cost management including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in branch of xx
- Brief staff on product and promotional launches and provide regular feedback to staff.
- Establish relationships with key clients and business influencers in the local community.
- Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control.
- RELATIONSHI MANAGEMENT &CUSTOMER SERVICE
- Ownership of escalated customer queries/complaints and resolutions process.
- Ensure customer queries are recorded, reviewed for delivery and put in place an action plan to prevent re-occurrence.
- Achieve minimum of 5 products per customer and wallet share targets.
- Achieve minimum customer satisfaction rating of ‘very satisfied’.
- Maintain 99% ATM, POS, printers and note counters etc. uptime.
- Achieve minimum of 75% of customers registered for alert, SMS Alert, statement and active cards.
- Interview all customers who want to close their accounts because of poor service in order to find the root cause and attempt to retain the customer.
- Plan effective action plan for branch issues and communicate this to staff and ensure execution.
- Provide feedback on performance of service providers.
- Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc.
- PEOPLE MANAGEMENT AND TRAINING
- Selection, appraisal and performance of branch staff including delivery of all KPIs.
- Work with unit leaders and branch staff to achieve effective banking hall management and sales and service targets.
- Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximize the potential of staff.
- Work with HR but own development plans, training needs and succession plans of branch staff. Ensure each staff attend at least 4 training interventions per annum.
- Responsible for ensuring compliance with HR and other Group policies and the discipline of staff in the branch in conjunction with HR Head.
- Ensure that staff Leave roster is in place and complied with.
- Motivate staff through Ecobank incentive and recognition schemes to develop a fully engaged team.
- Empower staff in the branch to develop sustainable client relationships and prospect within the community for increased domestic business.
- Participate and implement Ecobank’s transformation plan within the branch.
- Provide cover for other branch managers when necessary.
- Provide honest feedback on performance of colleagues
- Share knowledge and best practice with team members and other branch managers.
- RISK AND COMPLIANCE
- Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
- Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC and anti-money laundering measures plus any other Group controls.
- Audit and conduct regular spot checks on all processes including transactions with high financial risk, branch contingency management systems, monthly proofs and reconciliations etc.
- Overall responsibility for risk and compliance issues in order to achieve domestic bank targets.
- Facilitate the investigation and reporting of Fraud and Loss cases together with Internal Controls.
- Achieve minimum ARR rating of ‘Acceptable’.
- Ensure branch complies with branch layout standards, in-branch publicity, CAP Manual, KYC and all operating and risk policies and procedures.
- Other key responsibility will include: –
- Perform all other duties as reasonably assigned.
- Qualifications, Skills and
Experience
Deadline: 16
- Degree in Banking or Business Administration
- 5 years of
- required or in a similar role
- Relevant banking experience, with proven track record of excellent results in marketing/ sales, credit and leadership.
- Good knowledge of the business environment, the banking industry and its direction, trends and regulations.
- Excellent knowledge of banking operations, technology and product knowledge.
- Skills, Capabilities & Personal attributes
- Customer Service
- Relating & Networking
- Communication
- Planning & Organising
- Collaboration
- Leading & Supervising
- Business Acumen
- Good organizational and time management skills
- Customer/market orientated
- Attention to detail
- A proven ability to deliver under pressure
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- th
- September 2026
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 60
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Education
- bachelor degree
- Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-13.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.