Branch Operations and Service Manager
AI summary
Standard Chartered Bank is hiring a Branch Operations and Service Manager to drive service efficiency, operational controls, customer experience, and process excellence across a branch in Uganda. The role involves leading the branch team, managing risk and compliance, and ensuring high-quality service delivery.
- Senior branch operations leadership role with team management responsibility
- Focus on operational risk, compliance, fraud prevention, and customer experience
- Requires bachelor's degree and banking/operations experience
- Professional certification in banking, risk, or AML is an added advantage
- Opportunity to work with an international bank operating in Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Operations and Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Standard Chartered and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Operations and Service Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Standard Chartered before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Summary
The Branch Operations and Service Manager is responsible for driving service efficiency, operational controls, customer experience, and process excellence across the branch. The role ensures that branch operations are delivered in line with the Bank’s standards, policies, risk requirements, and customer service expectations, while leading and developing the branch team.
Key
Responsibilities
- Ensure efficient branch service delivery in line with branch standards and agreed customer service timelines.
- Identify and implement cost efficiencies, workflow improvements, and service quality initiatives.
- Maintain strong checks and controls to prevent operational losses, fraud, and other risk events.
- Ensure adequate cash availability at the branch to meet customer withdrawal requirements.
- Monitor critical reports on a timely basis and ensure compliance with relevant processes and procedures.
- Drive customer migration to digital channels where appropriate, while maintaining strong customer experience.
- Lead, coach, and support branch team members through performance management, development planning, training, and workplace coaching.
- Ensure front-line staff complete required initial and ongoing training.
- Detect and escalate suspicious transactions, money laundering concerns, forgeries, fraud, operational losses, and near misses.
- Ensure compliance with Anti-Bribery, Anti-Money Laundering, Combating Financial Crime, customer data confidentiality, and other applicable risk and conduct requirements.
- Promote the Bank’s values, Code of Conduct, Conduct Principles, and standards of ethics across the branch team.
- Skills and
Experience
Strong branch operations and service management experience.
leading teams, managing performance, coaching employees, and supporting staff development.
Strong customer focus, with the ability to improve service quality and deliver strong customer outcomes.
Good understanding of operational risk, front-line risk management, governance, and compliance requirements.
Ability to manage workflow changes and drive process improvements.
Strong decision-making, collaboration, communication, and problem-solving skills.
Ability to manage ambiguity, act with urgency, and maintain trust through high standards of integrity.
Technical capability in business facilitation, change management, front-line risk management, business governance and support, and strategy and business model execution.
Qualifications
Bachelor's degree in a related field.
Professional certification in Banking, Risk Management, Anti-Money Laundering, Financial Crime Compliance, or Operations Management is an added advantage.
in branch operations, banking operations, customer service, or cash management,
Proven
leading teams, driving operational excellence and managing risk, governance, and regulatory compliance.
Strong knowledge of branch operations, customer experience, operational controls and process improvement.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and
Benefits
- to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,
- with flexible and voluntary
- available in some locations.
- Time-off
- including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working
- options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support
- through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture
- to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation,
- one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Profile Description
- Standard Chartered Bank
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