Branch Supervisor & Customer Relationship Officer – Entebbe
AI summary
Job posting for Branch Supervisor & Customer Relationship Officer at RamcoGas in Entebbe, Uganda. The role involves overseeing branch operations, driving sales, managing a small team, and ensuring customer satisfaction. Requires a Diploma and retail experience. Full-time position with English language requirement.
- Oversee day-to-day branch operations and lead a small team.
- Drive business growth and meet monthly performance targets.
- Requires Diploma and proven retail sales experience.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Supervisor & Customer Relationship Officer – Entebbe evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to driver, sales, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Branch Supervisor & Customer Relationship Officer – Entebbe role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Uganda Job descriptions &
R Branch Supervisor & Customer Relationship Officer – Entebbe Ramcogas Accounting, Auditing & Finance Today New Entebbe Full Time Mining, Energy & Metals Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Requirements
Position Title Branch Supervisor & Customer Relationship Officer Department Sales & Marketing Reports To Commercial Director Job Summary We are seeking a proactive and customer-focused Branch Supervisor & Customer Relationship Officer to oversee the day-to-day operations of our retail branch, drive business growth, and deliver outstanding service. This role requires a results-driven individual who can ensure operational efficiency, lead a small team, and uphold the highest levels of customer satisfaction. You will be responsible for acquiring new business, meeting monthly performance targets (as assigned at the beginning of each month), and ensuring that all branch operations run smoothly and efficiently. You will also manage the branch team, ensure punctuality and attendance, and report any staffing issues promptly. Additional personnel may be added to your branch based on directives from the Commercial Director. Key
Diploma or higher qualification. Proven
Responsibilities
Sales & Customer Relationship: Actively seek and acquire new business opportunities to grow the customer base. Meet or exceed monthly performance targets as assigned. Maintain strong relationships with existing customers and ensure 100% satisfaction in all interactions. Understand customer needs and recommend suitable RamcoGas products and services. Respond to and resolve customer complaints in a timely, professional manner. Branch Operations Ensure efficient day-to-day branch operations, including product restocking, dispatching orders, and managing customer orders. Ensure all customer orders are dispatched and delivered within 1 hour of being placed. Maintain a clean, organized and well-presented sales floor. Monitor and report stock levels daily; reconcile against sales and deliveries. Process payments accurately using the Point of Sale (POS) system. Conduct daily start-of-day and end-of-day reporting, including cash reconciliation and sales reports. Team Supervision & Compliance Manage branch staff (currently includes one assigned driver). Ensure team members report to work on time and adhere to company protocols. Promptly report absenteeism or any disciplinary issues to management. Support recruitment or onboarding of new staff if directed by the Commercial Director. Administrative & Reporting Receive and reconcile all funds and deliveries from sales and delivery personnel. Accurately record all financial transactions and ensure timely banking of cash. Maintain daily logs and reports for inventory, customer orders, and branch performance.
Experience
in retail sales or customer relationship roles. Ability to supervise staff and manage day-to-day operations independently. Strong organizational and communication skills. Proficiency in POS systems and Microsoft Office (Excel, Word, PowerPoint). Ability to work under pressure and meet performance targets. High attention to detail and problem-solving skills. Customer-first mindset with a passion for service excellence. Key Competencies Planning and strategizing Sales drive and adaptability Verbal and written communication Team supervision and accountability Customer-centric problem-solving Negotiation and relationship-building Stress tolerance and resilience Sound computer literacy < Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job