Branch Supervisor & Customer Relationship Officer
AI summary
Ramcogas is hiring a Branch Supervisor & Customer Relationship Officer in Entebbe, Uganda. The role involves overseeing daily retail branch operations, driving sales growth, managing a small team, and ensuring excellent customer service. Applicants should have a diploma, retail or customer relationship experience, and strong organizational and computer skills.
- Based in Entebbe with full-time 8 to 5 working hours
- Requires diploma and proven retail sales or customer relationship experience
- Involves team supervision, sales targets, and branch operations management
- Proficiency in POS systems and Microsoft Office required
- Applicants must be located in Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Supervisor & Customer Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ramcogas and the role in Not specified.
- Add concrete examples related to driver, sales, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Branch Supervisor & Customer Relationship Officer role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ramcogas before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- R
- Branch Supervisor & Customer Relationship Officer – Entebbe
- Ramcogas
- Accounting, Auditing & Finance
- Today
- Entebbe
- Full Time
- Mining, Energy & Metals
- Confidential
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- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
Position Title
Branch Supervisor & Customer Relationship Officer
Department
Sales & Marketing
Reports To
Commercial Director
Job Summary
We are seeking a proactive and customer-focused
Branch Supervisor & Customer Relationship Officer
to oversee the day-to-day operations of our retail branch, drive business growth, and deliver outstanding service. This role requires a results-driven individual who can ensure operational efficiency, lead a small team, and uphold the highest levels of customer satisfaction.
You will be responsible for acquiring new business, meeting monthly performance targets (as assigned at the beginning of each month), and ensuring that all branch operations run smoothly and efficiently. You will also manage the branch team, ensure punctuality and attendance, and report any staffing issues promptly. Additional personnel may be added to your branch based on directives from the Commercial Director.
Key
Diploma or higher qualification.
Proven
Responsibilities
- Sales & Customer Relationship:
- Actively seek and acquire new business opportunities to grow the customer base.
- Meet or exceed monthly performance targets as assigned.
- Maintain strong relationships with existing customers and ensure 100% satisfaction in all interactions.
- Understand customer needs and recommend suitable RamcoGas products and services.
- Respond to and resolve customer complaints in a timely, professional manner.
- Branch Operations
- Ensure efficient day-to-day branch operations, including product restocking, dispatching orders, and managing customer orders.
- Ensure all customer orders are dispatched and delivered within 1 hour of being placed.
- Maintain a clean, organized and well-presented sales floor.
- Monitor and report stock levels daily; reconcile against sales and deliveries.
- Process payments accurately using the Point of Sale (POS) system.
- Conduct daily start-of-day and end-of-day reporting, including cash reconciliation and sales reports.
- Team Supervision & Compliance
- Manage branch staff (currently includes one assigned driver).
- Ensure team members report to work on time and adhere to company protocols.
- Promptly report absenteeism or any disciplinary issues to management.
- Support recruitment or onboarding of new staff if directed by the Commercial Director.
- Administrative & Reporting
- Receive and reconcile all funds and deliveries from sales and delivery personnel.
- Accurately record all financial transactions and ensure timely banking of cash.
- Maintain daily logs and reports for inventory, customer orders, and branch performance.
Experience
- in retail sales or customer relationship roles.
- Ability to supervise staff and manage day-to-day operations independently.
- Strong organizational and communication skills.
- Proficiency in POS systems and Microsoft Office (Excel, Word, PowerPoint).
- Ability to work under pressure and meet performance targets.
- High attention to detail and problem-solving skills.
- Customer-first mindset with a passion for service excellence.
- Key Competencies
- Planning and strategizing
- Sales drive and adaptability
- Verbal and written communication
- Team supervision and accountability
- Customer-centric problem-solving
- Negotiation and relationship-building
- Stress tolerance and resilience
- Sound computer literacy
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