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Building Material Customer Service Specialist

Twyford International (Uganda) Uganda Full-time Posted 2026-08-27
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DistrictNot specifiedCityNot specifiedContractFull-timePosted2026-08-27Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday UgandaSalaryConfidential
customer servicebuilding materialssanitary wareKampalafull timeorder managementcomplaint handlingUgandasalesretailfactorycall_center
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AI summary

Twyford International (Uganda) is hiring a full-time Building Material Customer Service Specialist based in Kampala. The role focuses on sanitary ware and building materials, handling customer inquiries, orders, complaints, and after-sales support while coordinating with sales, warehouse, finance, and logistics teams. Candidates should have strong communication skills, product knowledge, and experience in customer service within Uganda.

  • Full-time role based in Kampala, Uganda
  • Focus on sanitary ware and building materials customer service
  • Handles inquiries, orders, complaints, and after-sales support
  • Requires coordination with sales, warehouse, finance, and logistics teams
  • Reports to the Customer Service Manager

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyLicence, permit or professional registration
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Building Material Customer Service Specialist evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Twyford International (Uganda) and the role in Not specified.
  • Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Uganda
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Building Material Customer Service Specialist role in sales, retail?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Twyford International (Uganda) before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Not specifiedSales jobs in UgandaMore jobs from BrighterMonday UgandaInternships in Uganda

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Original source description

  • T
  • Building Material Customer Service Specialist
  • Twyford International (uganda)
  • Customer Service & Support
  • Today
  • New
  • Kampala
  • Full Time
  • Confidential
  • Share link
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Facebook
  • Share on Twitter
  • Share via SMS
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Uganda
  • Job descriptions &

Requirements

Job Title:

Building Material Customer Service Specialist

Location:

Uganda

Reports to:

Customer Service Manager

Employment Type:

Full-time

Role Purpose

The Building Material Customer Service Specialist is responsible for delivering exceptional customer service across the company’s building materials product portfolio, with a primary focus on sanitary ware (toilets, basins, faucets, showers, bathtubs) and related accessories. This role serves as the main point of contact for customers, handling inquiries, processing orders, resolving complaints, and coordinating with internal departments to ensure a seamless customer experience. The specialist combines product knowledge, communication skills, and problem‑solving abilities to build strong customer relationships, enhance satisfaction, and support sales growth in the Ugandan market.

Key

Valid driving permit (for occasional customer visits) is an advantage but not mandatory.

Willingness to work flexible hours to accommodate customer needs.

Prior work

Responsibilities

  • 1. Customer Inquiry & Order Management
  • Respond promptly to customer inquiries via phone, email, and in‑person visits regarding product availability, pricing, technical specifications, and delivery schedules.
  • Process customer orders accurately in the ERP system, ensuring correct product codes, quantities, pricing, and delivery details.
  • Confirm order acknowledgements and provide customers with order status updates throughout the fulfilment cycle.
  • Coordinate with the warehouse and logistics teams to ensure timely picking, packing, and dispatch of orders.
  • 2. Customer Relationship & Support
  • Build and maintain positive, long‑term relationships with customers, including contractors, developers, architects, retailers, and project owners.
  • Provide after‑sales support, including handling returns, exchanges, warranty claims, and product defects in accordance with company policies.
  • Proactively follow up with customers to ensure satisfaction and identify opportunities for upselling or cross‑selling.
  • Maintain accurate and up‑to‑date customer records in the CRM system, including contact details, interaction history, and preferences.
  • 3. Issue Resolution & Complaint Handling
  • Act as the first line of resolution for customer complaints, including delivery delays, product quality issues, or billing discrepancies.
  • Investigate root causes of issues, liaise with relevant departments (warehouse, quality, logistics, finance), and implement corrective actions.
  • Escalate complex or high‑priority issues to the Customer Service Manager with recommended solutions.
  • Ensure all complaints are logged, tracked, and closed within agreed service level agreements (SLAs).
  • 4. Product Knowledge & Technical Support
  • Maintain thorough knowledge of the company’s sanitary ware products, including features, benefits, installation requirements, maintenance, and competitive alternatives.
  • Provide basic technical advice to customers, such as product selection, compatibility, and installation tips.
  • Collaborate with the technical and installation teams to obtain detailed product information and communicate it clearly to customers.
  • 5. Coordination with Internal Teams
  • Liaise with the sales team to align on customer expectations, order priorities, and promotional activities.
  • Work closely with the finance department on credit notes, invoicing, and payment follow‑ups when required.
  • Coordinate with the procurement and planning teams to inform them of customer demand trends and stock requirements.
  • 6. Reporting & Continuous Improvement
  • Prepare daily and weekly reports on order status, customer feedback, complaint resolution times, and satisfaction metrics.
  • Track and analyse customer service KPIs (response time, resolution rate, customer satisfaction score) and propose improvement actions.
  • Identify recurring customer issues and recommend process improvements to reduce errors and enhance the overall customer experience.
  • Qualifications &

Experience

  • may be considered.)
  • Minimum 2
  • –3 years
  • of
  • in customer service, preferably within the
  • building materials, construction, or sanitary ware industry
  • .
  • Proven
  • in order processing, complaint handling, and customer relationship management.
  • working in Uganda or East Africa, with a good understanding of local customer behaviour and business practices, is highly desirable.
  • Language Requirement (Mandatory):
  • Fluent in English (spoken and written)
  • – must be able to communicate clearly with customers and internal teams, prepare reports, and handle correspondence in English.
  • Proficiency in local languages (e.g., Luganda, Swahili) is a strong advantage for effective customer engagement.
  • Technical Skills:
  • Strong knowledge of sanitary ware products and accessories is a significant plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM/ERP systems.
  • Familiarity with order management and inventory systems.
  • Soft Skills:
  • Excellent communication and interpersonal skills with a customer‑centric attitude.
  • Strong problem‑solving abilities and attention to detail.
  • Patience, empathy, and resilience in handling difficult customer situations.
  • Ability to multitask, prioritise, and work under pressure in a fast‑paced environment.
  • Team player with a proactive and collaborative mindset.
  • Other
  • in Uganda or East Africa is desirable.
  • What We Offer
  • Competitive salary and

Education

  • Bachelor’s degree or above in
  • Business Administration, Marketing, Communications, or a related field
  • .
  • (A Diploma with extensive relevant

Benefits

  • package.
  • Opportunity to work with a leading building materials brand.
  • Comprehensive product training and continuous professional development.
  • A supportive, dynamic, and customer‑focused work environment.
  • Career advancement opportunities within the commercial team.
  • How to Apply
  • Interested candidates should send their CV and a cover letter to [jobs-ug@twyfordtile.com] with the subject line “Building Material Customer Service Specialist – Uganda”. Applications will be reviewed on a rolling basis.
  • We are an equal opportunity employer. All qualified candidates are encouraged to apply.
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  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-08-28.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.