Business Support & Recoveries Officer
AI summary
Housing Finance Bank is hiring a Business Support & Recoveries Officer in Kampala to support its Digital Lending portfolio. The role focuses on reconciliations, revenue assurance, product validation, portfolio performance tracking, and operational reporting. The position is full-time and the application deadline is September 30, 2026.
- Full-time role in Kampala with a clear application deadline of September 30, 2026.
- Focused on digital lending operations, reconciliations, and revenue assurance.
- Requires a business degree and at least 3 years of banking or fintech experience.
- Strong Excel and reconciliation skills are essential.
- Reports to the Manager Digital Lending within the Products department.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX MONTH. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Support & Recoveries Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Housing Finance Bank and the role in Kampala.
- Add concrete examples related to internship, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Support & Recoveries Officer role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Housing Finance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Business Support & Recoveries Officer
- 2026-09-16T10:27:51+00:00
- Housing Finance Bank
- https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_11696/logo/download%20(8).jpg
- https://www.housingfinance.co.ug/
- FULL_TIME
- Kampala
- Kampala
- 00256
- Uganda
- Banking
- Accounting & Finance,Business Operations
- UGX
- MONTH
- 2026-09-30T17:00:00+00:00
- 8
- Background
- Housing Finance Bank is the leading provider of housing finance solutions with a vision to be the
Preferred Qualifications
- consumer and business bank with a focus on housing finance. To attain its strategic objectives efficiently and effectively, Housing Finance Bank is seeking to hire qualified, versatile, and self-driven individuals for the positions stated below:
- Business Support & Recoveries Officer
- Department:
- Products
- Reports To:
- Manager Digital Lending
- Direct Reports:
- Direct - None
- Indirect - None
- Interacts/Interfaces with:
- Internal - Segment Heads
- - Credit Team
- - Operations Teams
- - Business Technology Teams
- - Customer
Experience
- Teams
- - Finance Teams
- - Risk, compliance and Legal teams
- - Branch Teams
- External - Lending Partners
- - Credit reference bureaus
- - Debt collectors
- Minimum of 3 years’
- in banking or fintech
- Strong reconciliation and revenue assurance experience.
- Advanced Excel skills include Pivot Tables, Power Query, and dashboard reporting.
- in digital lending operations, fintech, mobile money, or banking operations.
- Strong analytical and problem-solving skills with attention to detail.
- in product testing, UAT coordination, and operational process validation.
- Knowledge of loan management systems, payment integrations, and partner settlement processes.
- Business Behaviours:
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Takes clear accountability and focuses on delivery of agreed upon goals.
- Ability to hold people accountable.
- High self-drive towards getting things done.
- Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity.
- Perform daily, weekly, and monthly reconciliation of digital lending transactions, loan disbursements, repayments, settlements, and partner accounts.
- Drive revenue assurance activities by identifying, investigating, and resolving revenue leakages, billing discrepancies, and partner settlement variances.
- Conduct product validation and testing for new digital lending products, system enhancements, pricing changes, and process improvements before deployment.
- Track and report portfolio performance indicators including PAR, NPL, collection efficiency, recovery rates, disbursements, and revenue performance.
- Prepare and disseminate operational, financial, and management reports to support decision-making and business reviews.
- Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners to ensure smooth end-to-end digital lending operations.
- Support UAT activities, product rollouts, and post-implementation reviews for digital lending initiatives.
- Monitor partner performance and service levels against agreed KPIs and commercial agreements.
- Maintain accurate records and documentation for audits, regulatory reviews, and internal controls.
- Identify opportunities for process automation and operational efficiency within the digital lending value chain.
- Ensure compliance with internal policies, regulatory requirements, and partner contractual obligations.
- Support recovery agencies and internal stakeholders in implementing recovery strategies aimed at improving collections performance.
- Strong reconciliation and revenue assurance experience.
- Advanced Excel skills include Pivot Tables, Power Query, and dashboard reporting.
- in digital lending operations, fintech, mobile money, or banking operations.
- Strong analytical and problem-solving skills with attention to detail.
- in product testing, UAT coordination, and operational process validation.
- Knowledge of loan management systems, payment integrations, and partner settlement processes.
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Takes clear accountability and focuses on delivery of agreed upon goals.
- Ability to hold people accountable.
- High self-drive towards getting things done.
- Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity.
- A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
- bachelor degree
- 12
- JOB-6aaa6f279a948
Job Purpose
To provide operational support and oversight for the Digital Lending portfolio by ensuring accurate reconciliations, revenue assurance, product validation, repayment and recovery monitoring, portfolio performance tracking, and operational reporting.
The role is responsible for maintaining the integrity of digital lending processes, safeguarding revenues, identifying operational gaps, and supporting the achievement of portfolio quality and business performance objectives.
Key Result Areas:
Perform daily, weekly, and monthly reconciliation of digital lending transactions, loan disbursements, repayments, settlements, and partner accounts.
Drive revenue assurance activities by identifying, investigating, and resolving revenue leakages, billing discrepancies, and partner settlement variances.
Conduct product validation and testing for new digital lending products, system enhancements, pricing changes, and process improvements before deployment.
Track and report portfolio performance indicators including PAR, NPL, collection efficiency, recovery rates, disbursements, and revenue performance.
Prepare and disseminate operational, financial, and management reports to support decision-making and business reviews.
Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners to ensure smooth end-to-end digital lending operations.
Support UAT activities, product rollouts, and post-implementation reviews for digital lending initiatives.
Monitor partner performance and service levels against agreed KPIs and commercial agreements.
Maintain accurate records and documentation for audits, regulatory reviews, and internal controls.
Identify opportunities for process automation and operational efficiency within the digital lending value chain.
Ensure compliance with internal policies, regulatory requirements, and partner contractual obligations.
Support recovery agencies and internal stakeholders in implementing recovery strategies aimed at improving collections performance.
Financial Responsibility:
Support revenue assurance and portfolio profitability by ensuring accurate reconciliation of digital lending transactions, monitoring partner settlements, commission calculations, and lending revenues, while proactively identifying, investigating, and resolving financial discrepancies, operational losses, control gaps, and exceptions to safeguard revenue integrity and business performance.
Person Specification
Education
- & Training:
- A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
- Skills &