Business Support & Recoveries Officer
AI summary
Housing Finance Bank is hiring a Business Support & Recoveries Officer in Kampala to support its Digital Lending portfolio through reconciliations, revenue assurance, product validation, portfolio performance tracking, and recovery monitoring. The role requires a business degree, at least 3 years of banking or fintech experience, strong reconciliation skills, and advanced Excel proficiency. Applications close on 23 Sep.
- Role focused on digital lending operations, reconciliations, and recoveries
- Based in Kampala, Uganda
- Requires a business degree in Finance, Commerce, Business Administration, Economics, Statistics, or related field
- Minimum 3 years banking or fintech experience required
- Advanced Excel skills including Pivot Tables, Power Query, and dashboards needed
- Application deadline is 23 Sep
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Support & Recoveries Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Housing Finance Bank and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Support & Recoveries Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Housing Finance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Home
- ›
- Jobs
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- Banking Jobs in Uganda
- Business Support & Recoveries Officer Jobs – Housing Finance Bank
- Housing Finance Bank
- Posted
- 1 day ago
- Closes 23 Sep
- ☆
- Job Title:
- Business Support & Recoveries Officer
- Organisation:
- Housing Finance Bank
- Duty Station:
- Kampala, Uganda
- About Organisation:
- Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the
Preferred Qualifications
- consumer and business bank with a focus on housing finance.
- Job
Summary
To provide operational support and oversight for the Digital Lending portfolio by ensuring accurate reconciliations, revenue assurance, product validation, repayment and recovery monitoring, portfolio performance tracking, and operational reporting. The role is responsible for maintaining the integrity of digital lending processes, safeguarding revenues, identifying operational gaps, and supporting the achievement of portfolio quality and business performance objective
Key Duties and
Responsibilities
Perform daily, weekly, and monthly reconciliation of digital lending transactions, loan disbursements, repayments, settlements, and partner accounts.
Drive revenue assurance activities by identifying, investigating, and resolving revenue leakages, billing discrepancies, and partner settlement variances.
Conduct product validation and testing for new digital lending products, system enhancements, pricing changes, and process improvements before deployment.
Track and report portfolio performance indicators including PAR, NPL, collection efficiency, recovery rates, disbursements, and revenue performance.
Prepare and disseminate operational, financial, and management reports to support decision-making and business reviews.
Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners to ensure smooth end-to-end digital lending operations.
Support UAT activities, product rollouts, and post-implementation reviews for digital lending initiatives.
Monitor partner performance and service levels against agreed KPIs and commercial agreements.
Maintain accurate records and documentation for audits, regulatory reviews, and internal controls.
Identify opportunities for process automation and operational efficiency within the digital lending value chain.
Ensure compliance with internal policies, regulatory requirements, and partner contractual obligations.
Support recovery agencies and internal stakeholders in implementing recovery strategies aimed at improving collections performance.
Financial Responsibility:
Support revenue assurance and portfolio profitability by ensuring accurate reconciliation of digital lending transactions, monitoring partner settlements, commission calculations, and lending revenues, while proactively identifying, investigating, and resolving financial discrepancies, operational losses, control gaps, and exceptions to safeguard revenue integrity and business performance.
Qualifications, Skills and
Experience
Deadline: 23
- in banking or fintech
- Strong reconciliation and revenue assurance experience.
- Advanced Excel skills include Pivot Tables, Power Query, and dashboard reporting.
- in digital lending operations, fintech, mobile money, or banking operations.
- Strong analytical and problem-solving skills with attention to detail.
- in product testing, UAT coordination, and operational process validation.
- Knowledge of loan management systems, payment integrations, and partner settlement processes.
- Business Behaviours:
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Takes clear accountability and focuses on delivery of agreed upon goals.
- Ability to hold people accountable.
- High self-drive towards getting things done
- Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity.
- How to Apply:
- Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Wednesday 23rd September 2026 by 5:00pm to:
- Chief Human Resources Officer
- Housing Finance Bank,
- Investment House
- 4 Wampewo Avenue, Kololo
- Please note that all applications must be submitted via the link address below
- https://bit.ly/HFB_OpenVacancies
- DO NOT HAND YOUR APPLICATION
- Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification.
- Guidelines for Submitting Documents
- 1. Ensure that all your documents are scanned and submitted in one single batch using the following order:
- • Application letter
- • Curriculum Vitae (CV)
- • Academic Documents and Certificates
- 2. The maximum document size is 10 MBs.
- 3. Indicate the position you are applying for in the email subject line
- NB: Only shortlisted candidates will be contacted.
- rd
- September 2026
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 36
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Education
- & Training:
- A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
- Minimum of 3 years’
- bachelor degree
- Work Hours: 8