Call Center Agent (Out Bound)
AI summary
Outbound call center agent for credit collections in Kampala. Responsible for contacting overdue customers, negotiating payment arrangements, and achieving collection targets. Full-time, entry level, salary 300-500k UGX.
- Entry level with 1 year experience preferred
- Full-time working hours 8 AM to 5 PM
- Based in Kampala, Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists USh 300,000 - 500,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agent (Out Bound) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to call_center, no_experience, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agent (Out Bound) role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Find a Job + + + + Search Call Center Agent (Out Bound) Veyndii Credit Limited Customer Service & Support 2 weeks ago Easy apply New Uganda Full Time Banking, Finance & Insurance USh 300,000 - 500,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Outbound Call Center Agent – Credit Collections is responsible for contacting customers with overdue accounts to recover outstanding debts while maintaining professionalism, adhering to regulatory requirements, and preserving positive customer relationships. The role focuses on achieving collection targets, negotiating payment arrangements, and Min Qualification: Diploma
Experience
Location: Kampala, Uganda Job descriptions &
Level: Entry level
Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Previous
in credit collections, customer service, or a call center environment is highly desirable (added advantage). Tools: Proficiency in Microsoft Office applications.
using CRM or specialized collections management systems is an added advantage. Core Competencies & Skills Negotiation: Excellent communication, persuasion, and influencing skills. Customer Focus: Strong customer service orientation combined with empathy and professionalism. Resilience: Ability to work under pressure, meet challenging targets, and remain calm when dealing with difficult clients. Problem-Solving: Strong analytical, decision-making, and conflict-resolution skills. Operational Excellence: High attention to detail, strong organizational skills, and excellent time management. Ethics: High level of integrity and commitment to maintaining data confidentiality. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .
Requirements
- Key
- & Qualifications
Responsibilities
1. Debt Recovery & Negotiation Make outbound collection calls to customers with overdue accounts. Remind customers of outstanding balances and clear payment obligations. Negotiate viable payment arrangements and secure firm Promise to Pay (PTP) commitments. Encourage customers to make immediate payments through approved company payment channels. Proactively follow up on broken promises and overdue payment arrangements. 2. Customer Relations & Query Resolution Verify customer identity securely before discussing any sensitive account details. Resolve customer queries regarding account balances, interest, penalties, and payment options. Identify customers experiencing genuine financial hardship and escalate cases in accordance with company policy. Maintain a professional, calm, and empathetic demeanor when handling difficult or irate customers. 3. System Administration & Compliance Accurately document all customer interactions, notes, and payment arrangements in the collections management system. Maintain high Right Party Contact (RPC) rates and ensure database integrity. Ensure strict compliance with company policies, regulatory requirements, and ethical debt collection standards. Maintain strict confidentiality and protect sensitive customer information at all times. Escalate disputed accounts or complex cases to supervisors or relevant departments in a timely manner. 4. Performance & Development Meet daily, weekly, and monthly collection and recovery targets. Participate actively in coaching sessions, performance reviews, and team training programs. Key Performance Indicators (KPIs) Your performance in this role will be measured by the following metrics: Financial Metrics: Collection Amount Achieved, Collection Rate (%), and Recovery Rate. Commitment Metrics: Promise to Pay (PTP) Rate and Promise Kept Rate. Activity Metrics: Right Party Contact (RPC) Rate, Calls Handled per Day, and Accounts Worked. Operational Metrics: Follow-up Completion Rate, Average Talk Time, and Schedule Adherence/Attendance. Quality Metrics: Quality Assurance (QA) Score, Compliance Score, Customer Satisfaction (CSAT), and Reporting Accuracy.
Education
- &
- Diploma or Bachelor’s Degree in Business Administration, Finance, Accounting, Customer Service, or a related field.