Call Center Agents
AI summary
Majibu Africa is hiring Call Center Agents in Kampala, Uganda. The role involves handling inbound customer calls, providing product and financing information, resolving issues, entering data into CRM, and supporting sales. Full-time position with a salary range of USh 500,000 – 1,000,000.
- Full-time role in Kampala, Uganda
- Salary range USh 500,000 – 1,000,000
- Diploma required, less than 1 year experience acceptable
- Customer service, issue resolution, and sales support duties
- Apply via BrighterMonday portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists USh 500,000 - 1,000,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Majibu Africa and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agents role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Majibu Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
CALL CENTER AGENTS
Majibu Africa
Marketing & Communications
Yesterday
Easy apply
New
Kampala
Full Time
Banking, Finance & Insurance
USh
500,000 - 1,000,000
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Job summary
The Call Center Agent will be the primary point of contact for customers, handling inquiries, providing information about our products and services and resolving customer issues. The ideal candidate will have excellent communication skills, a customer-focused attitude and the ability to handle a high volume of calls efficiently.
Min Qualification:
Diploma
Experience
- Level:
- Mid level
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
Key
Responsibilities
- 1.
- Customer Interaction:
- • Answer
- inbound calls and respond to customer inquiries in a friendly and professional
- manner.
- • Provide
- accurate information about Majibu Africa’s products and financing options.
- • Assist
- customers with the application process and other service-related questions.
- 2.
- Issue Resolution:
- • Handle
- customer complaints and issues promptly, ensuring customer satisfaction.
- • Escalate
- complex issues to the appropriate department or supervisor when necessary.
- • Follow
- up on unresolved customer issues to ensure a timely resolution.
- 3.
- Data Entry and Documentation:
- • Accurately
- enter customer information and call details into the company’s CRM system.
- • Maintain
- detailed records of customer interactions and transactions.
- • Prepare
- and update customer service reports as required.
- 4.
- Sales Support:
- • Identify
- potential sales opportunities during customer interactions.
- • Transfer
- potential leads to the sales team for follow-up.
- • Assist
- in upselling and cross-selling Majibu Africa’s products and services.
- 5.
- Team Collaboration:
- • Work
- closely with other call center agents and departments to ensure a cohesive
- customer service experience.
- • Participate
- in training sessions and team meetings to improve service skills and product
- knowledge.
- • Share
- customer feedback and insights with the team to help improve services.
- 6.
- Compliance and Standards:
- • Adhere
- to all company policies, procedures, and regulatory requirements.
- • Ensure
- high standards of data security and customer privacy.
- • Maintain
- a professional demeanor and uphold Majibu Africa’s reputation.
- Qualifications:
- •
- Skills:
- • Excellent
- verbal and written communication skills.
- • Strong
- problem-solving and multitasking abilities.
- • Proficiency
- in using CRM software and other call center tools.
- • Ability
- to remain calm under pressure and handle high-stress situations.
Preferred Qualifications
- Attributes:
- • Knowledge
- of the finance or automotive industry.
- • Familiarity
- with Majibu Africa’s products and services.
- • Ability
- to speak multiple languages.
- How to Apply:
- All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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