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Chief Operating Officer

BrighterMonday Uganda Uganda Type not specified Posted 2026-08-20
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DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-20Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday Uganda
chief operating officercootelecommunicationsmobile network operatorsenior executiveoperations leadershipugandaemerging marketsfull timenetwork operationssalessecurity
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AI summary

Senior executive leadership role responsible for translating strategic objectives into operational plans across network, technology, commercial operations, customer experience, distribution, digital services and operational support functions. Requires significant experience within an African mobile network operator or comparable emerging-market telecommunications business.

  • Senior executive leadership role reporting to CEO and Board
  • Oversees network, technology, commercial and digital operations
  • Requires African mobile network operator or telecom experience
  • Covers customer experience, distribution and mobile financial services
  • Focus on operational efficiency and cost management

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • VerifyLicence, permit or professional registration
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Chief Operating Officer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
  • Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Uganda
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Chief Operating Officer role in sales, security?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research BrighterMonday Uganda before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Not specifiedSales jobs in UgandaMore jobs from BrighterMonday Uganda

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Original source description

The COO will translate the company’s strategic objectives into executable operational plans and will oversee the coordination of network, technology, commercial operations, customer experience, distribution, digital services, programme delivery and operational support functions. This is a senior executive leadership role requiring significant

Experience

  • within an African mobile network operator or a comparable emerging-market telecommunications business.
  • Lead the development and delivery of a market-leading customer
  • strategy.
  • Ensure consistent service standards across retail stores, contact centres, digital channels and customer support operations.
  • Monitor and improve customer satisfaction, Net Promoter Score, complaint resolution and service-level performance.
  • Identify and eliminate operational issues that negatively affect customers.
  • Embed customer-centric decision-making throughout the organisation.
  • Sales, Distribution and Market Operations
  • Oversee the operational effectiveness of direct and indirect sales channels.
  • Ensure adequate product availability, SIM distribution, recharge accessibility and device availability across the market.
  • Strengthen dealer, distributor and agent governance, productivity and compliance.
  • Improve regional and local market execution, particularly in underserved and rural areas.
  • Develop scalable operational models to support expansion into new regions and customer segments.
  • Digital and Mobile Financial Services
  • Support the growth and operational delivery of digital products, self-service channels and mobile applications.
  • Oversee the operational readiness and scalability of mobile money and financial services platforms, where applicable.
  • Ensure strong coordination between technology, product, compliance, risk and commercial teams.
  • Improve digital adoption, transaction volumes and customer engagement.
  • Support the development of new digital revenue streams and partnerships.
  • Cost Management and Operational Efficiency
  • Lead cost-optimisation and business-efficiency programmes across the organisation.
  • Review operating structures, processes, supplier arrangements and service-delivery models.
  • Improve productivity and simplify processes through automation, digitisation and operational redesign.
  • Ensure strong budgetary control across all operational functions.
  • Identify opportunities to reduce network, distribution, customer-service and support costs without compromising service quality.
  • Monitor operational expenditure and capital expenditure against approved budgets.
  • Programme and Project Delivery
  • Oversee the delivery of major transformation, technology, network and commercial projects.
  • Establish robust programme governance, reporting and accountability.
  • Ensure that projects are delivered on time, within budget and in line with agreed business outcomes.
  • Resolve cross-functional issues that may delay implementation.
  • Lead operational integration following acquisitions, partnerships or market expansion.
  • Regulatory, Risk and Compliance
  • Ensure operational compliance with telecommunications licences, quality-of-service obligations and regulatory requirements.
  • Work closely with legal, regulatory and compliance teams to maintain effective relationships with government and regulatory authorities.
  • Ensure appropriate operational controls are in place to manage fraud, revenue leakage, data protection and service continuity risks.
  • Support regulatory submissions, audits and licence-renewal requirements.
  • Maintain high standards of corporate governance, ethics and accountability.
  • People Leadership
  • Lead, develop and motivate a senior operational leadership team.
  • Establish clear performance objectives and accountability across all operational functions.
  • Build local leadership capability and succession plans.
  • Promote collaboration between headquarters, regional operations and functional teams.
  • Create an inclusive, performance-driven culture aligned with the company’s values.
  • Ensure the organisation has the skills and operating capacity required to support future
  • <
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  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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Responsibilities

  • Business and Operational Leadership
  • Lead the company’s overall operational strategy and execution across all business functions.
  • Translate the Board and CEO’s strategic priorities into clear operational plans, targets and measurable outcomes.
  • Ensure effective coordination between commercial, technology, network, customer service, distribution, finance and regulatory teams.
  • Establish a high-performance operating culture focused on accountability, execution, customer service and continuous improvement.
  • Provide the CEO and Board with regular updates on operational performance, key risks and strategic initiatives.
  • Network and Technology Operations
  • Oversee the performance, availability, resilience and quality of the mobile network.
  • Work closely with the CTO and technical leadership team to ensure network capacity, coverage and quality meet business and customer requirements.
  • Lead operational readiness for network expansion, technology upgrades and new service launches.
  • Ensure the business maintains appropriate disaster recovery, business continuity and cybersecurity arrangements.
  • Drive improvements in network availability, dropped-call rates, data speeds, service quality and customer connectivity.
  • Monitor network-related capital expenditure and ensure that investments deliver measurable commercial and operational returns.
  • Commercial Operations
  • Support the delivery of subscriber, revenue, EBITDA and market-share targets.
  • Ensure effective execution of commercial plans across retail, enterprise, wholesale, digital and mobile financial services channels.
  • Strengthen the performance of the company’s retail, dealer, agent and distribution networks.
  • Improve customer acquisition, activation, recharge, retention and revenue-generation processes.
  • Ensure that product launches, promotions and pricing initiatives are operationally viable and executed effectively.
  • Work with the Chief Commercial Officer to improve ARPU, customer lifetime value and profitability.
  • Customer
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-08-26.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.