Chief Operations Officer
AI summary
Savanna Fibre Uganda is hiring a Chief Operations Officer in Kampala to lead day-to-day operations and ensure secure, reliable delivery of payment and digital financial services. The role oversees transaction processing, settlements, reconciliations, customer service, operational controls, and compliance with Bank of Uganda and national payment regulations. This is a full-time senior leadership position with a deadline of 30 September 2026.
- Senior leadership role overseeing end-to-end payment and transaction operations
- Responsible for compliance with Bank of Uganda and National Payment Systems Act requirements
- Covers settlements, reconciliations, customer service, and third-party operational relationships
- Full-time position based in Kampala, Uganda
- Application deadline is Wednesday, 30 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX MONTH. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Chief Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Savanna Fibre Uganda and the role in Kampala.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Chief Operations Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Savanna Fibre Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Chief Operations Officer
- 2026-09-18T17:00:57+00:00
- Savanna Fibre Uganda
- https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_12490/logo/Savanna%20Fibre%20Uganda.jpg
- https://savannafibre.com/
- FULL_TIME
- Kampala, Uganda
- Kampala
- 00256
- Uganda
- Professional Services
- Management,Business Operations
- UGX
- MONTH
- 2026-09-30T17:00:00+00:00
- 8
Job Purpose
The Chief Operations Officer (COO) is responsible for providing strategic and operational leadership for Savanna PayPulse Limited's day-to-day business operations and ensuring the efficient, secure, reliable and compliant delivery of the Company's payment and digital financial services.
The COO will oversee operational processes supporting customers, agents, merchants, transaction processing, settlements, reconciliations, customer service, service availability, operational controls and third-party operational relationships.
The role will ensure that Savanna PayPulse Limited operates with strong operational discipline, appropriate controls, efficient processes and high service standards, while supporting business growth and maintaining compliance with applicable Bank of Uganda requirements, the National Payment Systems Act, 2020, applicable regulations and internal policies.
KEY
Responsibilities
- A. Operations Strategy and Leadership
- Develop and implement the Company's operational strategy aligned with the overall business strategy.
- Provide leadership and oversight across all operational functions.
- Establish operational standards, procedures, service levels and performance targets.
- Ensure operational resources, systems and processes are adequate to support business growth.
- Continuously review and improve operational processes and controls.
- Promote operational efficiency, accountability and customer-focused service delivery.
- B. Payment and Transaction Operations
- Oversee end-to-end processing of SavMoney transactions across all approved channels.
- Ensure timely, accurate and secure processing of cash-in, cash-out, transfers, payments and other approved transactions.
- Monitor transaction exceptions, reversals, failed transactions and operational incidents.
- Ensure appropriate maker-checker, approval and reconciliation controls are implemented.
- Oversee settlement processes with banks, mobile money networks and other payment partners.
- Ensure transaction records and operational audit trails are maintained.
- Develop and implement the Company's operational strategy aligned with the overall business strategy.
- Provide leadership and oversight across all operational functions.
- Establish operational standards, procedures, service levels and performance targets.
- Ensure operational resources, systems and processes are adequate to support business growth.
- Continuously review and improve operational processes and controls.
- Promote operational efficiency, accountability and customer-focused service delivery.
- Oversee end-to-end processing of SavMoney transactions across all approved channels.
- Ensure timely, accurate and secure processing of cash-in, cash-out, transfers, payments and other approved transactions.
- Monitor transaction exceptions, reversals, failed transactions and operational incidents.
- Ensure appropriate maker-checker, approval and reconciliation controls are implemented.
- Oversee settlement processes with banks, mobile money networks and other payment partners.
- Ensure transaction records and operational audit trails are maintained.
- bachelor degree
- 12
- JOB-6aad6e49d1456