Client Service Officer
AI summary
We are hiring a Client Service Officer to manage client accounts, coordinate warehouse operations, ensure order fulfillment, and maintain inventory accuracy. The role requires a Bachelor's degree and 1-3 years of experience in warehousing, logistics, or customer service. Full-time, onsite in Kampala, Uganda.
- Onsite role in Kampala, Uganda
- Requires 1-3 years in warehousing, logistics, or customer service
- Full-time position with salary 1,200,000-1,500,000 UGX
- Manages client accounts and supervises warehouse teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists 1,200,000 - 1,500,000 UGX. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search Client Service Officer Beyond Logistics Ltd Operations Today Easy apply New Kampala Full Time Shipping & Logistics USh 1,000,000 - 1,500,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To serve as the operational owner of assigned client accounts by coordinating warehouse operations, inventory accuracy, order fulfilment, client communication and service performance, ensuring that every customer order is executed accurately, on time and in accordance with agreed Service Level Agreements (SLAs). Min Qualification: Bachelors
Experience
Location: Uganda Job descriptions &
Level: Entry level
Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
level 1–3 years'
in warehousing, logistics, or customer service. Salary 1200000-1500000 UGX Workplace Type Onsite Location Kampala, Uganda - 8MPX+XQ Kampala Job role Client Service Officer (CSO) Reports To : Warehouse & Logistics Manager Supervises Zone Assistants & Warehouse Operators assigned to the client account (functional supervision) 1. ROLE PURPOSE To serve as the operational owner of assigned client accounts by coordinating warehouse operations, inventory accuracy, order fulfilment, client communication and service performance, ensuring that every customer order is executed accurately, on time and in accordance with agreed Service Level Agreements (SLAs). The Client Service Officer is responsible for translating client
1–3 years'
in warehousing, logistics or customer service.
using a Warehouse Management System (WMS) or ERP.
in inventory control is desirable. Technical Competencies Warehouse Operations, Inventory Management, WMS / ERP Systems, Customer Service Microsoft Excel Reporting & Data Analysis, Numerical Accuracy, Problem Solving Critical Behavioural Traits Customer-focused, Strong communicator, Calm under pressure Highly organised, Detail-oriented, Proactive, Team player, High integrity, Results-oriented How to Apply: Tap on the link: https://a.peoplehum.com/vwvhz Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .
Requirements
Job function Operations Designation Client Services Officer Level Officer /Executive Employment Type Full Time
into efficient warehouse execution while continuously improving customer satisfaction, operational reliability and profitability. 2. CORE ACCOUNTABILITIES 1. Client Account Management Serve as the primary operational contact for assigned clients by understanding their requirements, maintaining effective communication and ensuring agreed service levels are consistently achieved. 2. Order Fulfilment & Warehouse Execution Coordinate the accurate and timely receipt, storage, picking, packing, dispatch and delivery of customer orders in accordance with SOPs, client
and agreed lead times. 3. Inventory Control & Transaction Integrity Ensure all inventory movements are accurately processed within the Warehouse Management System (WMS), reconcile system transactions against physical stock movements and promptly investigate and resolve inventory discrepancies. 4. Service Performance & Continuous Improvement Monitor operational KPIs including inventory accuracy, order accuracy, SLA achievement and productivity. Identify root causes of service failures and recommend improvements that enhance operational reliability and customer satisfaction. 5. Client Communication & Issue Resolution Respond promptly to customer enquiries, coordinate client visits and stock inspections, investigate service issues and ensure timely resolution of complaints while maintaining strong professional relationships. 6. Billing & Operational Reporting Verify all billable warehouse and logistics activities, prepare accurate operational reports and ensure timely submission of billing information and client reports in accordance with agreed schedules. 7. Team Coordination Coordinate the daily activities of Zone Assistants and Warehouse Operators assigned to client accounts by allocating work, monitoring performance, ensuring compliance with SOPs and promoting safe and efficient operations. 8. Compliance, Quality & Safety Ensure all warehouse activities comply with company procedures, client requirements, regulatory obligations, and health, safety, and quality standards, while maintaining accurate operational documentation. 4. KEY INTERFACES Internal Warehouse & Logistics Manager, Zone Custodians, Warehouse Operators Commercial Team Finance & Transport Teams. External Assigned Clients, Transporters, Client Representatives, Regulatory Inspectors (where applicable) 5. DECISION AUTHORITY May Approve Routine warehouse transaction corrections Operational work allocation Client communication regarding routine operations Investigation of inventory discrepancies Escalates Major stock losses, Inventory adjustments beyond delegated authority SLA breaches, Customer escalations, Health & Safety incidents Pricing or commercial matters Must have skills Customer-focused, Strong communicator, Calm under pressure Qualifications
Education
Bachelor's Degree in Supply Chain Management, Business Administration, Logistics, Stores Management, Accounting or a related discipline. Minimum Second Class Upper. Minimum Credit 3 in Mathematics and English at O-Level or equivalent.