Commission-Based Collections Agent
AI summary
Numida is hiring a Commission-Based Collections Agent to recover overdue payments, manage client accounts, and meet collection targets in assigned territories. The role involves field visits, client engagement, and close collaboration with the Credit Operations team. Candidates must be based in or willing to relocate to Mbale, Eastern Uganda.
- Commission-based role with field travel in Mbale, Eastern Uganda
- Responsible for recovering overdue payments and meeting collection targets
- Must be fluent in Eastern languages and have working English knowledge
- Prior collections, sales, or fieldwork experience is an added advantage
- Requires smartphone use for reporting and client engagement
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Commission-based. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, CollectionsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Commission-Based Collections Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Numida and the role in Not specified.
- Add concrete examples related to sales, finance, Collections, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobWeb Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Commission-Based Collections Agent role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Numida before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 118,000 businesses across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.
Exploring African Diaspora Media
Find out more at https://numida.com.
About the role:
We are looking for Commission-Based Collections Agents who will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies. They will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.
Responsibilities
- Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
- Yid Complaince wifethe organizations standards. necessary, while maintaining professionalism
- Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
- Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
- Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory
Requirements
- Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client Base
- Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
- Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoic urther loan detaults
- Escalate cases involving fraud or legal recovery
- to your supervisor.
- Maintain confidentiality of client information and safeguard company assets and data.
- Conduct field visits in assigned territories while adhering to safety and operational guidelines.
- Represent Numida professionally and uphold the company’s values in all client interactions.
- Your Profile:
- Basic level of
Education
- (ability to read, write, and communicate effectively in English and local languages)
- Fluency in Eastern languages and working knowledge of English is required.
- Candidates must be residents or willing to relocate to Mbale, Eastern Uganda.
- Prior
Experience
- in collections, sales, fieldwork, or customer engagement is an added advantage.
- Ability to use smart phones and digital applications for reporting and client engagement.
- Strong negotiation, relationship management, and conflict resolution skills.
- Strong interpersonal and communication skills
- Ability to work under pressure with minimal supervision.
- Demonstrated integrity and accountability.
- Comfortable working in the field and engaging clients face-to-face(Comfortable with extensive field travel)
- Highly organized with the ability to manage multiple tasks effectively and efficiently.
- Strong critical thinking and problem-solving skills.
- Self-motivated and capable of working independently as well as collaboratively within a team.
- High ethical standards with a commitment to maintaining confidentiality and integrity.
- Key Performance Indicator:
- Collection targets met/exceeded
- Recovery rate on assigned client base
- Field Conversion rate
- PAR reduction in assigned portfolio
- Number of client accounts rehabilitated/retained
- Timeliness and accuracy of CRM record-keeping
- CBA Job Description
- Why Join Numida?
- You will play a major role in shaping the next era of operations at Numida.
- You will join a mission-driven team transforming access to finance for African entrepreneurs.
- You will work with smart, caring people who value clarity, ownership and teamwork.
- You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.
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- Method of Application
- Click Here to Apply Now