Country Manager

• As the
• Eswatini Country Manager
• , you will be responsible for
• P&L, growth, and operations
• in the country. You’ll work directly with Swoop's international leadership team, manage local teams across multiple functions, and build strong relationships with partner stores and other stakeholders.
• With our strong position in the market, this is a role for someone who wants to
• scale across multiple verticals, not just manage.
• Ideal for a high-ownership operator who understands Southern Africa, a marketplace platform, and is excited about scaling a startup.
• Key

Responsibilities

• 1. Financial & Operational Management
• Own and manage the Eswatini budget, including revenue, costs, and profitability.
• Track performance, forecast growth, and report to international leadership.
• Scale key KPIs (orders, GMV, active users, delivery performance, etc.) and drive continuous improvement.
• 2. Strategy & Collaboration with International Leadership
• Work closely with Swoop's international leadership team to localise strategy for Eswatini.
• Help allocate international resources (capital, technical support, marketing budgets, etc.) to maximise growth and impact locally.
• Provide on-the-ground insights about customer behaviour, competition, and regulatory environment.
• 3. Store & Partner Relationships
• Build and maintain strong relationships with restaurants, retailers, and other partners.
• Negotiate commercial terms, resolve issues quickly, and ensure partners see Swoop as a long-term growth partner.
• Design and execute long-term growth partnerships with major local brands.
• 4. Team Leadership & People Management
• Manage local teams across:
• Marketing & growth
• Store acquisition & account management
• Driver operations & logistics
• Create a high-performance, accountable culture.
• 5. Local Strategy & Execution
• Design and execute local marketing strategies with a marketing team (online, offline, partnerships, promotions).
• Lead
• store acquisition
• efforts to bring high-quality restaurants and retailers onto the platform.
• Oversee
• driver operations
• : recruitment, performance, reliability, and service quality.
• 6. Expansion Beyond Food Delivery
• Coordinate plans for the introduction of new services beyond food delivery such as groceries and ridehailing, helping Swoop to deepen its super-app concept.
• Test new ideas in the Eswatini market, collect data, and recommend which new services to scale.

Requirements

• 2+ years in B2C management for food delivery, ridehailing, or other marketplace platforms.
• Willingness to adopt a startup mindset – high ownership, hands-on, willing to solve problems outside a fixed job description.
• Excellent communication skills in English; Siswati or other local languages a plus.
• High adaptability and comfort working in a fast-changing environment.
• University degree (Business, Economics, Engineering, or related field preferred, but not strictly required for exceptional candidates).
• 2+ years of business

Experience

• in managerial roles, ideally in Eswatini or South Africa.
• at marquee companies
• launching new markets, especially developing markets.
• Deep understanding of local consumer behaviour and business culture in Eswatini/Southern Africa.
• Compensation
• USD $1,600–$3,100 per month. Note: Eswatini is typically ~40% cheaper than South Africa.
• Bonus:
• Execution-linked performance bonus pool tied to growth milestones (5-20%)
• Guaranteed
• equity
• in Swoop's global entity

Preferred Qualifications

• Qualities and Skills (What We Like!)
• Mr. D/Takealot, Yango, Uber, Bolt, Glovo, etc.
• Extraordinary achievements in any field—from a national spelling bee to a competitive sport to a side project that took off. We value exceptional people.

Benefits

• Fuel stipend for work-related travel
• Health coverage
• Impact:
• Early country-level ownership in scaling a funded super-app across Africa
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