Job in Uganda
Country Manager – West Africa & Rwanda
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-12Close dateNot specifiedExperienceNot specifiedSourceUgandan Jobline
country managerwest africarwandauganda airlinesaviationsales leadershipcommercial operationsentebbegsa managementfull timesaleshospitality
AI summary
Uganda Airlines is hiring a Country Manager – West Africa & Rwanda to lead commercial operations, drive revenue growth, and manage sales, marketing, customer service, and GSA relationships across the assigned territory. The role is based in Entebbe, Uganda, and applications close on 25 Aug.
- Senior commercial leadership role covering West Africa and Rwanda markets
- Based in Entebbe, Uganda with responsibility for revenue and market share targets
- Manages Passenger and Cargo GSAs, travel trade, and corporate relationships
- Applications close on 25 Aug
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Country Manager – West Africa & Rwanda evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Uganda Airlines and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Country Manager – West Africa & Rwanda role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Uganda Airlines before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- Home
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- Country Manager – West Africa & Rwanda Jobs – Uganda Airlines
- Uganda Airlines
- Contract
- Posted
- 1 day ago
- Closes 25 Aug
- ☆
- Job Title:
- Country Manager – West Africa & Rwanda
- Organisation:
- Uganda Airlines
- Duty Station:
- Entebbe, Uganda
- About Organisation:
- Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
- Job
Summary
The Country Manager is responsible for leading the UNACL’s commercial operations in a specific country or region, driving revenue growth, and improving market share. He/ She will oversee all aspects of the airline’s business in the country, including sales, marketing, customer service and operations.
Key Duties and
Responsibilities
- Market Leadership and Commercial Representation
- Represent UNACL commercially within the assigned country or territory.
- Drive implementation of UNACL commercial strategy and market growth initiatives.
- Maintain strong visibility and market presence within the travel trade, corporate sector, tourism industry, and government environment.
- Identify market opportunities, competitive risks, and commercial growth initiatives.
- Passenger Sales and Revenue Growth
- Achieve assigned revenue targets, passenger targets, market share objectives, and sales growth objectives.
- Monitor sales performance by route, channel, customer segment, and point of sale.
- Develop local sales plans and tactical market activation initiatives.
- Support route growth, demand stimulation, and commercial performance improvement.
- GSA Management and Contract Enforcement
- Directly supervise and manage Passenger GSAs and Cargo GSAs within the assigned territory.
- Ensure GSAs comply with contractual obligations, sales targets, reporting requirements, branding standards, customer service standards, and UNACL commercial policies.
- Monitor GSA productivity, trade engagement activities, and market coverage performance.
- Conduct regular GSA performance reviews and recommend corrective actions where necessary.
- Escalate GSA contract breaches, underperformance, or compliance concerns to management.
- Support onboarding, evaluation, renewal, and termination recommendations for GSA agreements.
- Travel Trade and Corporate Relationship Management
- Develop and maintain relationships with travel agencies, tour operators, corporate customers, government institutions, NGOs, diplomatic missions, and strategic travel partners.
- Support negotiation and implementation of corporate sales agreements and trade partnerships.
- Promote UNACL products, schedules, fares, and commercial programs within the market.
- Budget Management and Financial Oversight
- Manage and monitor the approved commercial budget for the assigned territory.
- Control market expenditure related to sales activities, marketing support, trade engagement, GSA support, office operations, and local commercial initiatives.
- Ensure prudent utilization of resources in line with approved budgets and company policies.
- Monitor cost performance and recommend efficiency improvements where necessary.
- Invoice Approval and Financial Accountability
- Review, validate, and approve invoices related to the assigned territory before submission for payment processing.
- Manage local ticketing office operational costs.
- Ensure invoices align with approved contracts, agreed commercial terms, approved budgets, and confirmed service delivery.
- Monitor local sales reconciliation, remittances, and financial accountability within the market.
- Escalate financial irregularities, unsupported claims, or non-compliant expenditures were necessary.
- Customer
Experience
Deadline: 25
- and Market Support
- Monitor customer service standards and passenger
- within the assigned market.
- Support resolution of escalated customer complaints and commercial servicing issues.
- Coordinate market communication during disruptions, schedule changes, route launches, and operational irregularities.
- Work closely with Airport Services and Customer
- teams to support passenger servicing.
- Market Intelligence and Competitive Monitoring
- Monitor competitor pricing, schedules, promotions, distribution activity, and market positioning.
- Provide commercial intelligence and market feedback to Head Office.
- Support market analysis, forecasting, and route performance reviews.
- Commercial Coordination and Operational Support
- Coordinate with Passenger Sales, Revenue Management, Network Planning, Cargo, Brand & Advertising, Commercial Systems, Airport Services, and Finance
- to support market performance and operational continuity.
- Cost management through value for money.
- Support route launches, schedule adjustments, and commercial projects within the territory.
- Reporting and Governance
- Prepare and submit sales reports, market performance reports, GSA performance reports, budget reports, and market intelligence updates.
- Ensure compliance with UNACL governance, commercial procedures, and financial controls.
- Maintain proper documentation and market operational records.
- Station and Airport Operations Oversight
- Supervise and coordinate the performance of the Station Manager and local airport commercial support teams within the assigned territory.
- Monitor station operational performance relating to passenger handling, customer service, disruption management, on-time performance support, baggage service coordination, and airport customer experience.
- Ensure airport operations within the market align with UNACL commercial standards, customer service expectations, and operational procedures.
- Coordinate with Ground Handling Agents, Airport Authorities, OCC/IOCC, and Head Office operational departments on station operational matters affecting commercial performance or customer experience.
- Support irregular operations management and ensure proper local coordination during delays, cancellations, diversions, and passenger disruptions.
- Monitor local airport vendor and handling service performance against contracted service levels and operational standards.
- Local Ticketing and Sales Office Oversight
- Supervise local ticketing, reservation, and sales office activities within the assigned territory.
- Ensure Ticketing & Reservation Agents comply with ticketing procedures, fare rules, revenue protection controls, cash handling procedures, and customer service standards.
- Monitor daily ticket sales, EMD sales, refunds, and ancillary revenue activities within the territory.
- Ensure proper accountability and reconciliation of cash collections, card payments, mobile money transactions, and bank deposits.
- Review daily sales reports, remittance reports, and ticketing reconciliations from local ticketing teams.
- Escalate ticketing irregularities, revenue leakage risks, sales discrepancies, or non-compliance issues where necessary.
- Support operational supervision, coaching, and discipline of local ticketing and sales staff.
- Qualifications, Skills and
- Bachelor’s Degree in: Aviation Management, Marketing, Tourism, Accounting, Commerce, Business Administration, related field or an equivalent IATA Certification.
- A master’s degree is an added advantage.
- Professional Airline commercial or IATA training is highly desirable.
- Minimum of 5 years’
- in sales, commercial operations, travel trade management, or aviation market development.
- Full understanding of the designated market and operating environment.
- At least 2 years in sales leadership, GSA management, market management, or country commercial representation.
- Strong
- in travel trade engagement, corporate sales, GDS distribution, and revenue generation is essential.
- working with passengers and GSAs, airport stakeholders, and international commercial markets is highly desirable.
- Strong commercial and market leadership capability
- Relationship management skills
- Negotiation and influencing capability
- Budget and financial management capability
- Revenue accountability awareness
- Strategic thinking
- Communication and presentation skills
- Customer Service Orientation
- Problem-solving capability
- Leadership and team coordination skills
- Commercial discipline and governance awareness
- Strong understanding of sales, GSA management, corporate sales, market development, and commercial governance is essential.
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- th
- August 2026
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 60
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Education
- bachelor degree
- Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-08-22.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.