Credit Relationship Officers
AI summary
Numida is hiring Credit Relationship Officers to conduct due diligence on potential borrowers, analyze creditworthiness, manage loan portfolios, and ensure compliance with company policies. The role involves phone-based applicant interviews, financial analysis, collections, field visits, and customer service via phone and WhatsApp. Candidates must be based in or willing to relocate to Mbale, Eastern Uganda, and speak English plus Eastern Ugandan languages.
- Conduct due diligence interviews and financial analysis on loan applicants
- Manage loan portfolio, collections, and delinquent borrower escalations
- Must be based in or willing to relocate to Mbale, Eastern Uganda
- Requires English fluency plus Eastern Ugandan languages
- 1+ years credit officer experience and bachelor's degree required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Credit Relationship Officers evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Numida and the role in Not specified.
- Add concrete examples related to call_center, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Credit Relationship Officers role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Numida before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 118,000 businesses across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.
Uganda jobs listings
Find out more at https://numida.com.
About the role:
We are looking for a Credit Relationship Officer who will conduct due diligence on potential borrowers, analyze creditworthiness and ability to repay, and effectively manage her/his portfolio while ensuring compliance with Numida’s methodology and policies.
Responsibilities
- Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review
- Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation
- Make adequately supported recommendations to the Credit Committee for every loan application
- Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers
- Execute referral calls in order to generate new business
- Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
- Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary
- Conduct periodic field visits for monitoring and escalation of collections
- Ensure that the level of service provided to our customers is maintained to the standards set forth by the company
- Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism
- ReeM system te enalt um da to at dress customersues esteer Relationship Management
- Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure an formation offered to clients is accurate and helpful
- Your Profile:
- 1+ years of
Experience
- in a credit officer or related role
- Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
- Proficient in computer and mobile technology – you are experienced with Android apps anc desktop productivity software like Google Drive, Google Sheets, Google Docs eto
- Fluency in English and Eastern Ugandan languages is required, and candidates must be based or willing to relocate to Mbale, Eastern Uganda.
- Ability to provide customer care via chat using professional, concise, and slang-free English
- Knowledge about and practical
- with the principles of great customer care, and superb phone etiquette
- Exceptional organizational skills and attention to detail
- Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen id understand the needs and wants of Numida’s users, and can address their complaints wi compassion
- Type 30+ words per minute (desired)
- Key Performance Indicators:
- Number of clients acquired
- Number of clients retained
- Loan amounts in disbursement
- Loan amounts collected
- Nil bad loans/writeoffs
- Why Join Numida?
- You will play a major role in shaping the next era of operations at Numida.
- You will join a mission-driven team transforming access to finance for African entrepreneurs.
- You will work with smart, caring people who value clarity, ownership and teamwork.
- You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.
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- Method of Application
- Click Here to Apply Now