Job in Uganda
Customer Care Agents
DistrictNot specifiedCityNot specifiedContractFull timePosted2026-09-11Close dateNot specifiedExperience1 yearSourceJobWeb Uganda
customer carecall centerfintechUgandafull timedigital financial servicesentry levelcustomer supportsalessecuritycall_centerseguranca
AI summary
Clinic Pesa is hiring energetic and professional Customer Care Agents to handle customer inquiries across calls, WhatsApp, SMS, email, USSD, and social media. The role involves supporting customers with digital financial services including savings, loans, investments, payments, and wallet services. Applicants need a bachelor's degree and 1-2 years of customer care experience.
- Full-time position with Clinic Pesa in Uganda
- Handle customer inquiries across multiple channels including WhatsApp and USSD
- Support digital financial services products like savings, loans, and payments
- Requires bachelor's degree and 1-2 years customer care experience
- Apply by submitting CV to email
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Clinic Pesa and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Agents role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Clinic Pesa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
clinicPesa is looking for energetic, customer-focused, and highly professional Customer Care Agents to join our team. As a Customer Care Agent, you will be at the heart of our customer
Experience
- helping customers understand and access clinicPesa’s digital financial services while ensuring that every customer receives timely, accurate, and professional support.
- KEY
- in customer care, call centre operations, fintech, banking, telecommunications, financial services, or another customer-facing role.
- in digital financial services, fintech, banking, or telecommunications will be an added advantage.
- SKILLS & COMPETENCIES
- We are looking for candidates who have:
- Excellent verbal and written communication skills.
- Excellent telephone etiquette.
- Strong customer-service and interpersonal skills.
- Active listening and empathy.
- Strong problem-solving abilities.
- Ability to handle difficult or dissatisfied customers professionally.
- Good computer and digital literacy.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet performance targets.
- Good time
- management
- and organizational skills.
- High levels of integrity, confidentiality, and professionalism.
- Ability to work effectively both independently and as part of a team.
- Ability to learn new products, systems, and technologies quickly.
- Knowledge of relevant local languages is an added advantage.
- Sharing is Caring! Click on the Icons Below and Share
- Method of Application
- Submit your CV to
- [email protected]
Responsibilities
- The successful candidates will be responsible for:
- Handling customer inquiries through calls, WhatsApp, SMS, email, social media, USSD support, and other approved channels.
- Assisting customers with clinicPesa products and services, including Savings, Loans, Investments, Payments, Wallet services, and clinicPesa MaMa.
- Supporting customers using the clinicPesa USSD platform (*165*44#) and APP
- Receiving, recording, resolving, and following up on customer complaints.
- Providing accurate information about products, services, procedures, and account processes.
- Escalating technical, financial, transaction, fraud, and other complex issues to the appropriate departments.
- Following up on outstanding customer cases to ensure timely resolution.
- Conducting customer satisfaction and follow-up calls.
- Supporting customer onboarding, activation, retention, and approved telesales campaigns.
- Capturing accurate customer information and maintaining proper records in the customer support/CRM system.
- Protecting customer information and maintaining strict confidentiality.
- Following KYC, AML/CFT, data protection, information security, and other applicable company procedures.
- Collecting customer feedback and identifying recurring issues that can help improve our products and services.
- Applicants should have:
- A Bachelor’s Degree in Customer Service, Business Administration, Marketing, Communications, Public Relations, Social Sciences, or a related field.
- At least 1–2 years of
Source and provenanceSource: JobWeb Uganda. Last checked: 2026-09-19.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.