Customer Experience Executive
AI summary
Betika is hiring a Customer Experience Executive in Kampala to handle inbound and outbound customer queries, upselling, and ensure timely resolution of issues. Requires diploma or degree, 1 year experience, and entry-level. Full-time role in the sports betting and gaming industry.
- Handle customer queries via inbound and outbound channels
- Entry level role with 1 year experience required
- Full-time position in Kampala, Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to call_center, no_experience, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search Customer
Experience
Location: Uganda Job descriptions &
Executive Betika Uganda Customer Service & Support 3 days ago Easy apply New Kampala Full Time Entertainment, Events & Sport Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer
Executive will ensure that all assigned channel engagements reinforce Betika’s competitive position and intention to be the leading Pan African online sports betting and gaming brand. The role holder will achieve this responsibility by handling all customer queries coming to Betika through our Inbound and outbound channels and engaging support teams to ensure the timely resolution of all customer queries, leading to the realization of Betika’s commitment to customer
excellence. Min Qualification: Diploma
Level: Entry level
Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Lead Who we are: Betika is one of the leading gaming companies with platforms and operations in 9 African countries, handling millions of monthly site visits. We are not just a Sports Betting brand; we are a lifestyle brand that believes in responsible gaming practices. Overall Purpose The Customer
Executive will ensure that all assigned channel engagements reinforce Betika’s competitive position and intention to be the leading Pan African online sports betting and gaming brand. The role holder will achieve this responsibility by handling all customer queries coming to Betika through our Inbound and outbound channels and engaging support teams to ensure the timely resolution of all customer queries, leading to the realization of Betika’s commitment to customer
excellence. Key
Diploma or Undergraduate Degree from a recognized University or Institution.
in a Call Centre environment is an added advantage. Functional Competencies: Excellent verbal and written communication skills. Active Listening skills. Attention to detail. Ability to multitask. Ability to work in different shifts Good interpersonal skills. Good team player. Proficiency in Microsoft Office. Flexibility in adapting to change Problem-Solving Skills Must demonstrate patience and empathy. Accountability and Integrity. Due to the high volume of applications, we will only contact those selected for an interview. We appreciate your understanding and thank you for your interest in this opportunity. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .
Requirements
Reports To: Customer
Responsibilities
Handle all inbound and outbound customer engagements. Timely escalation of complex and /or unresolved issues to the Contact Center Team Leaders and Back Office and follow-up on resolution. Educate, provide information, and upsell and cross-sell Betika’s products and services to customers. Proactive and Creative Customer engagements to elevate the Betika Brand. Review, update, and make approved customer account changes, where applicable. Record customer contact details and personal data in the provided systems and the CRM portal. Ensure consistent delivery of set performance targets on assigned channels. Where applicable, represent the department in key stages of the product development process and provide input into desired functionality, processes, and procedures. Participate in periodic system reviews and give feedback to help align systems to the most current versions, which are easy to navigate and rich in information, and facilitate continuous process improvements. Undertake assignments that your line manager could offer from time to time. Key performance indicators: The total number of interactions handled daily as projected by workforce teams and the Line Manager. Quality of Customer engagements shall be assessed by Quality Analysts. Timely response and engagement on provided platforms. Adherence and attendance to work schedule as guided by work schedules and Rota. Achievement of any other set targets.
Education
&