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Customer Experience Lead

Markh Investments Company Ltd Uganda Type not specified Posted 2026-09-10

DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-10Close dateNot specifiedExperience3 yearsSourceFuzu Uganda

customer experience leadcustomer experienceKampalaUgandamid-levelretailautomotiveFMCGCRMclient caresalesretail

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AI summary

Customer Experience Lead role based in Kampala, Uganda, responsible for leading customer experience improvement initiatives, managing end-to-end customer journeys, overseeing complaint resolution, and developing CX KPIs. The position requires a bachelor's degree and 3–5 years of experience in customer experience or related roles, with added advantage for retail, automotive, or FMCG environments.

Based in Kampala, Uganda
Lead customer experience improvement and journey management
Oversee escalated complaints and CX KPIs including CSAT and NPS
Bachelor's degree and 3–5 years' experience required
Experience in retail, automotive, or FMCG is an added advantage

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required3+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Customer Experience Lead evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Markh Investments Company Ltd and the role in Not specified.
Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Fuzu Uganda; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

Fuzu Uganda
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this Customer Experience Lead role in sales, retail?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Not specified under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Markh Investments Company Ltd before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

Kampala
•
Uganda
Contract Type
Description
Key Duties &

Responsibilities

· Lead customer

Experience

improvement initiatives across the business.
· Monitor customer satisfaction, feedback, complaints, and service performance.
· Manage and improve the end-to-end customer journey.
· Identify customer pain points and coordinate corrective actions.
· Oversee resolution of escalated customer complaints and service issues.
· Develop and monitor customer
KPIs, including CSAT, NPS, and complaint resolution.
· Work closely with Sales, Service, Operations, Finance, Marketing, and other departments to improve customer service.
· Prepare customer
reports, dashboards, and management insights.
· Train and coach customer-facing teams on customer service and
standards.
Drive continuous improvement and promote a customer-first culture
or Customer Service is an added advantage
·
3–5 years’
in customer experience, customer relations, customer service, client management, or a related role.
· Proven
in customer feedback management, complaint resolution, service improvement, and customer satisfaction measurement.
·
using CRM systems and analysing customer data.
·
in a retail, automotive, motorcycle, or other customer-facing environment is an added advantage.
Tags
Customer support, client care
Retail, wholesale, FMCG
Mid-level
Uganda
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Requirements

· Bachelor’s degree in Business Administration, Marketing, Communications, Customer Experience, or a related field.
Professional training in Customer

Source and provenanceSource: Fuzu Uganda. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.