Customer Relations Officer
AI summary
Young Water Solutions, a small water utility serving Buikwe Central, Uganda, is hiring a Customer Relations Officer to be the first point of contact for customer inquiries, complaints, and billing questions. The role involves managing customer accounts, supporting community outreach, tracking feedback, and assisting with data entry and reporting. It is an entry-level internship/graduate position requiring fluency in Luganda and conversational English.
- Entry-level internship/graduate role in the WASH sector
- First point of contact for customer inquiries and complaints
- Must be fluent in Luganda and conversational English
- On-site role based in Buikwe Central, Uganda
- Salary negotiable, less than USh 300,000
AI job guide
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AI salary guide
Source salary availableThe source lists Less than USh 300,000 (Negotiable). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Young Water Solutions and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Relations Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Young Water Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Y
Customer Relations Officer
Young Water Solutions
Customer Service & Support
4 weeks ago
Easy apply
Uganda
Internship & Graduate
Energy & Utilities
USh
Less than 300,000
Negotiable
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Job summary
Serve as the first point of contact for customer inquiries, complaints and service requests. Manage customer accounts and respond to billing-related questions, support customer outreach and community engagement activities, record and track customer feedback and follow up to ensure timely resolution, assist with data entry and reporting on customer
Min Qualification:
Bachelors
Experience
- Level:
- Entry level
- Length:
- 1 year
- Language Requirement:
- English, Luganda
- Working Hours:
- Internship & Graduate - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
Katap Water Project is a small water utility serving communities in Buikwe Central, Uganda. We are committed to delivering safe, reliable water services and building strong relationships with the households and businesses we serve, while offering young professionals a hands-on entry point into the WASH sector.
Diploma or degree in a relevant field, or up to 3 years of experience; junior / entry-level candidates welcome.
Fluent in Luganda (required) and conversational English.
Excellent communication and strong social skills, good conflict-management with a calm and professional approach,
Customer-service orientation and problem-solving mindset,
Basic computer literacy (MS Office / Google Workspace),
Able to work on-site in Buikwe Central.
How to Apply:
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