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Customer Relationship Management

SMARTEC ELECTRONICS LTD Uganda Full Time Posted 2026-09-10
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DistrictNot specifiedCityNot specifiedContractFull TimePosted2026-09-10Close dateNot specifiedExperience3 yearsSourceBrighterMonday UgandaSalaryUSD 750 - 1000
CRM ExecutiveCustomer Relationship ManagementKampalaFull TimeMid levelRetailFMCGSales SupportMarketing SupportElectronicssalesretail
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AI summary

SMARTEC ELECTRONICS LTD is hiring a CRM Executive in Kampala, Uganda, to manage customer relationships, support sales and marketing teams, and improve retention across its electronics and consumer goods portfolio. The role involves CRM strategy implementation, data management, lead tracking, and cross-department collaboration. Full-time position with a salary range of USD 750–1,000.

  • Full-time CRM Executive role based in Kampala
  • Salary range USD 750–1,000 per month
  • Requires a Bachelor's degree and 3 years of experience
  • Focus on electronics and consumer goods customer relationships
  • Uses CRM systems such as Odoo or Salesforce

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists USD 750 - 1000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, retail, entregadorThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Relationship Management evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to SMARTEC ELECTRONICS LTD and the role in Not specified.
  • Add concrete examples related to sales, retail, entregador, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Uganda
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Relationship Management role in sales, retail?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research SMARTEC ELECTRONICS LTD before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

S

Customer Relationship Management

SMARTEC ELECTRONICS LTD

Operations

Today

Easy apply

New

Kampala

Full Time

Retail, Fashion & FMCG

USD

750 - 1000

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Job summary

The CRM Executive will be responsible for managing customer relationships, improving customer satisfaction, and enhancing customer retention for the company's electronic appliances and consumer goods portfolio. This role involves maintaining and updating customer data, assisting in the implementation of CRM strategies, and providing actionable insi

Min Qualification:

Bachelors

Experience

  • Level:
  • Mid level
  • Length:
  • 3 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kampala, Uganda
  • Job descriptions &
  • 3.1
  • 3–5 years of
  • in CRM management, sales support, or customer relationship management, preferably within the FMCG, electronics distribution, or trading industry.
  • Proven
  • working with dealer and retailer networks in Uganda.
  • in a sales-driven environment with exposure to B2B and B2C customer segments.
  • How to Apply:
  • All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

2. KEY

Responsibilities

  • 2.1 Customer Relationship Management
  • CRM Strategy Implementation: Assist in the development and execution of CRM strategies to build and maintain long-term relationships with dealers, retailers, and key accounts.
  • Customer Data Management: Maintain and update accurate customer records in the CRM system (e.g., Odoo, Salesforce, or similar). Ensure that customer information is current and correctly categorized for segmentation and reporting purposes.
  • Customer Communication: Serve as the primary point of contact for customer inquiries related to electronic appliances and consumer products. Ensure all customer queries are addressed promptly and professionally.
  • Dealer & Retailer Engagement: Proactively reach out to dealers and retailers to understand their needs, address concerns, and strengthen business relationships.
  • 2.2 Sales & Marketing Support
  • Lead Management: Assist in capturing and managing leads through the CRM system, ensuring that sales opportunities are tracked and followed up effectively.
  • Campaign Coordination: Support marketing teams by segmenting customer data for targeted promotions, product launches, and seasonal campaigns. Track the effectiveness of campaigns and share results with the team.
  • Reporting & Analysis: Generate regular reports on customer interactions, sales performance, and CRM effectiveness. Provide actionable insights to sales and marketing teams to improve customer engagement and retention.
  • Sales Pipeline Management: Monitor the sales pipeline and ensure all opportunities are accurately recorded and updated in the CRM system.
  • 2.3 Customer Retention & Satisfaction
  • Customer Feedback: Collect feedback from dealers, retailers, and end-users on products, services, and overall experience. Relay insights to relevant departments to improve customer experience.
  • Issue Resolution: Work closely with the customer support and technical teams to resolve product or service-related issues in a timely manner.
  • Customer Satisfaction Monitoring: Track and measure customer satisfaction through surveys and other tools. Proactively address concerns to ensure customer retention and loyalty.
  • 2.4 CRM System Maintenance & Process Improvement
  • System Maintenance: Ensure the CRM system is properly set up, maintained, and updated to reflect current customer information. Collaborate with IT teams for system improvements and troubleshooting.
  • Best Practices Implementation: Develop and promote best practices for CRM data management, customer outreach, and follow-up to ensure consistent, high-quality service.
  • Data Integrity: Regularly audit CRM data to ensure accuracy, completeness, and compliance with data protection standards.
  • 2.5 Cross-Department Collaboration
  • Sales Team Collaboration: Work closely with the sales team to ensure that customer data is leveraged to drive sales opportunities and optimize sales performance.
  • Marketing & Product Teams: Collaborate with marketing teams to identify customer segments for targeted campaigns and work with product teams to ensure that customer feedback is considered for future product development.
  • Logistics & Supply Chain: Coordinate with logistics teams to ensure timely delivery and after-sales support for customers.
  • 3. QUALIFICATIONS &

Education

  • Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized institution.
  • 3.2
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-09-16.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.