Customer Service Advisor (Call Center) Jobs – BRAC Uganda Bank
AI summary
BRAC Uganda Bank is hiring a Customer Service Advisor (Call Center) in Kampala. The role handles customer enquiries, promotes banking products, and supports branches to ensure a consistent customer experience. Requires a bachelor's degree in business/finance and at least 2 years of experience, including 1 year in banking customer service.
- Duty station: Kampala, Uganda
- Bachelor's degree in business/finance or related field required
- Minimum 2 years progressive work experience, including 1 year in banking customer service
- Key duties: inbound/outbound calls, complaints handling, cross-selling bank products
- Application closes on 7 August
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Advisor (Call Center) Jobs – BRAC Uganda Bank evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ugandan Jobline and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Advisor (Call Center) Jobs – BRAC Uganda Bank role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ugandan Jobline before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Home
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Customer Service Advisor (Call Center) Jobs – BRAC Uganda Bank
BRAC Uganda Bank
Posted
9 hours ago
Closes 7 Aug
☆
Job Title:
Customer Service Advisor (Call Center)
Organisation:
BRAC Uganda Bank
Duty Station:
Kampala, Uganda
About Organisation:
BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 159 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.
Job
Summary
- To provide responsive and professional customer service by handling customer enquiries, recording and escalating complaints, and supporting branches in resolving customer service issues to ensure a positive and consistent customer experience.
- Key Duties and
Responsibilities
- Manage inbound and outbound customer calls efficiently, ensuring timely and professional service delivery.
- Build and maintain strong customer relationships by delivering exceptional service and exceeding customer expectations.
- Provide accurate information and guidance on account types and banking products, including SMS Banking, Online Banking, money market accounts, loans, and credit cards.
- Promote and drive the cross-selling and up-selling of the Bank’s products and services to meet customer needs and business objectives.
- Handle customer inquiries and complaints promptly, providing appropriate solutions or alternatives within established service standards.
- Prepare and submit reports on customer complaints, resolutions, and service trends to support continuous service improvement.
- Participate in monthly performance review meetings with the Customer Service Supervisor and implement agreed improvement actions.
- Achieve individual and team key performance indicators (KPIs), including qualitative and quantitative service targets.
- Escalate or refer customer issues to the appropriate department to ensure timely and effective resolution.
- Maintain comprehensive knowledge of all Bank products, features, benefits, policies, and procedures, and proactively educate customers to enhance product awareness and usage.
- Safeguarding: Read, understand, practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
- Qualifications, Skills and
Experience
Deadline: 7
- Minimum of 2 years of progressive work experience, including a minimum of 1 year in a customer service role within a banking institution.
- Bachelor’s degree in business/finance or related field.
- KNOWLEDGE,
- & COMPETENCIES
- Computer literate
- Good interpersonal skills
- Ability to work under pressure with minimum supervision
- Excellent communication skills
- Problem solving skills and ability to multitask
- Ability to use positive language
- Ability to work as a team
- Flexible, able to work in any part of the country.
- High levels of integrity
- How to Apply:
- Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN ONE PDF FILE mentioning the job title as the subject matter to
- Apply by Email
- NOT later than Friday 7th August 2026 All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd in one PDF.
- Note: Only shortlisted candidates will be contacted.
- th
- August 2026
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 24
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- bachelor degree
- Work Hours: 8
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