Job in Uganda
Customer Service & Agent Support Executive
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-22Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday Uganda
customer serviceagent supportsupervisoryintercomsales supportugandafull timecustomer carelead managementoperations supportsalescall_center
AI summary
This role serves as a key link between customers, Direct Sales Agents, sales teams, and internal departments. You will handle customer enquiries via Intercom and other approved channels, support and supervise Direct Sales Agents, and help improve agent performance and customer outcomes. The position includes agent-support, supervision, and process-improvement responsibilities.
- Handle customer enquiries through Intercom and approved channels
- Support and supervise Direct Sales Agents on processes and systems
- Escalate technical, commercial, or operational issues internally
- Track recurring customer and agent challenges and report to teams
- Help new agents work professionally and progress leads effectively
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- PreferredCV evidence that matches Customer Service & Agent Support ExecutiveUse the summary and description to highlight related achievements.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Agent Support Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BagginsHQ and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & Agent Support Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BagginsHQ before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- As a Customer Service & Agent Support Executive, you will serve as an important link between customers, Direct Sales Agents, sales teams, and internal departments.
- You will respond to customer enquiries, assist customers through approved communication channels, support Direct Sales Agents when they require clarification, monitor recurring questions and challenges, and help agents become more successful in their work.
- You will primarily use
- Intercom
- and other internal systems to manage customer enquiries, communication, follow-ups, and support activities.
- The role also includes an agent-support and supervisory function. You will help Direct Sales Agents understand BagginsHQ's products, services, processes, customer handling procedures, and the correct steps to take when they encounter challenges.
- Key
Responsibilities
- Customer Support
- Respond promptly and professionally to customer enquiries through Intercom and other approved communication channels.
- Understand customer questions and provide accurate and helpful responses.
- Guide customers towards the appropriate BagginsHQ products, services, teams, or next steps.
- Escalate technical, commercial, or operational matters to the appropriate internal team.
- Maintain accurate records of customer interactions and follow-ups.
- Monitor unresolved enquiries and ensure appropriate follow-up.
- Identify recurring customer issues and communicate them to the relevant internal teams.
- Maintain a professional and customer-focused communication standard.
- Direct Sales Agent Support
- Act as a first point of support for Direct Sales Agents who require clarification or assistance.
- Help agents understand BagginsHQ processes, products, services, customer handling procedures, and lead-management requirements.
- Assist agents in understanding what information should be collected from prospective customers.
- Help agents correctly navigate available internal systems and processes.
- Identify recurring challenges affecting agents and communicate them to management.
- Help new agents understand how to work professionally with customers and internal teams.
- Encourage agents to remain active, accountable, and focused on measurable commercial results.
- Support agents in improving their ability to progress opportunities into successful customer relationships.
- Agent Performance Support & Supervision
- The role carries measurable responsibility for helping Direct Sales Agents become successful.
- You will:
- Track and understand common agent questions and operational difficulties.
- Identify agents who require additional guidance or support.
- Help agents resolve process-related obstacles that may prevent them from progressing leads.
- Follow up on recurring issues and ensure they are properly addressed.
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-09-09.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.