Job in Uganda
Customer Service Assistant
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-08Close dateNot specifiedExperience1 yearSourceUgandan Jobline
customer service assistantinsurancekampalabritam insurance ugandafront officekycclaims supportcustomer retentionfinancial servicesdiplomasaleshospitality
AI summary
Britam Insurance Uganda is hiring a Customer Service Assistant based in Kampala. The role is the primary point of contact for walk-in customers and policyholders, handling front-line service, KYC follow-up, policy servicing, and first-level underwriting and claims documentation. The position targets candidates with a diploma or degree and 1–3 years of customer service experience, ideally in insurance or financial services.
- Front-line customer service role at a leading East African financial services group
- Based in Kampala, Uganda with a 6 October closing date
- Requires diploma or degree in business administration, insurance or related field
- 1–3 years customer service or front-office experience preferred
- COP in Insurance or willingness to obtain is an added advantage
- Involves KYC follow-up, claims intake, policy servicing and retention support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Britam Insurance Uganda and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Assistant role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Britam Insurance Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Home
- ›
- Jobs
- ›
- Customer Service Jobs
- Customer Service Assistant Jobs – Britam Insurance Uganda
- Britam
- Posted
- 9 hours ago
- Closes 6 Oct
- ☆
- Job Title:
- Customer Service Assistant
- Organisation:
- Britam Insurance Uganda
- Duty Station:
- Kampala, Uganda
- About Organisation:
- Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the East African region and offers a wide range of financial products and services in Insurance, Asset Management, Banking and Property.
- Job
Summary
The role holder will be the primary point of contact for walk-in customers and policyholders, providing front line customer service, policy servicing support, KYC follow-up, and first-level underwriting and claims documentation support. The role ensures a consistently high-quality customer experience, faster service turnaround times and stronger compliance with KYC and documentation requirements, in line with Britam Life Uganda’s customer
Experience
- and retention objectives.
- Key Duties and
- Diploma or bachelor’s degree in business administration, Insurance or a related field
- Certificate of Proficiency (COP) in Insurance, or willingness to obtain within an agreed period, is an added
- advantage
- Demonstrated proficiency in Microsoft Word, Excel and PowerPoint;
- with CRM or policy administration systems is an added advantage
- 1–3 years’
- in a customer service, front office or client-facing role, preferably within financial services or insurance
- Excellent communication, interpersonal and problem-solving skills, with a strong Customer Service Orientation
- Technical & Functional Competencies
- Excellent verbal and written communication skills, with a warm, professional customer manner
- Strong problem-solving skills and ability to resolve customer issues calmly and effectively
- High attention to detail and accuracy in documentation and KYC verification
- Resilience and patience in handling high customer volumes and difficult interactions
- Good Communication Skills
- Building Relationships
- Focuses on the Customer
- Develops Self
- Solves Problems
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 12
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Responsibilities
- Serve as the primary point of contact for walk-in customers, providing prompt, professional and courteous service at all times.
- Receive, log and resolve routine customer inquiries and policy servicing requests, escalating complex matters to the relevant department as appropriate.
- Follow up outstanding KYC
Requirements
- with customers and intermediaries to ensure complete and compliant customer documentation.
- Conduct customer verification and policy
Education
- calls to confirm client understanding of policy terms,
- associate degree
- Work Hours: 8
Benefits
- and obligations.
- Support first-level underwriting processes, including collection and initial review of proposal forms and supporting documentation.
- Assist customers with claims documentation and initial claims intake, ensuring completeness before submission to the Claims department.
- Support customer retention initiatives, including policy renewal reminders, persistency follow-up and lapse-prevention outreach.
- Promote digital channels and self-service platforms to customers, encouraging adoption and reducing over-the-counter transaction volumes.
- Maintain accurate records of customer interactions, service requests and resolutions in the customer service log/CRM system.
- Coordinate with Underwriting, Claims, Finance and Marketing to ensure timely resolution of customer requests and complaints.
- Monitor and report on customer service turnaround times, complaint volumes and resolution rates to support continuous service improvement.
- Support cashless operational controls by directing customers to appropriate digital payment channels and verifying payment documentation.
- Perform any other customer service or administrative duties as assigned in support of the Business Development function.
- Key Performance Measures
- Customer satisfaction ratings and service turnaround times
- Percentage of KYC documentation completed within set timelines
- Policy issuance completion rate
- Complaint resolution rate and average resolution time
- Customer retention / persistency rate
- Digital channel and self-service adoption rate among serviced customers
- Qualifications, Skills and
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.