Customer Service Coordinator
AI summary
Gex Logistics is hiring a Customer Service Coordinator for its Kampala office. The role involves handling client enquiries on shipments, coordinating across operations, customs and finance, maintaining CRM records, and supporting shipping documentation. Full logistics and CRM training are provided, with growth opportunities across the company's multi-country network.
- 1+ year customer service experience required
- Proficiency in Microsoft Word, Excel, and Outlook mandatory
- Based in or near Bugolobi/Kampala preferred
- Full logistics and CRM training provided
- Growth path across a multi-country network
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gex Logistics and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Coordinator role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gex Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Home
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- Jobs
- ›
- Customer Service Jobs
- Customer Service Coordinator Jobs – Gex Logistics
- Gex Logistics
- Posted
- 1 day ago
- Closes 17 Sep
- ☆
- Job Title:
- Customer Service Coordinator
- Organisation:
- Gex Logistics
- Duty Station:
- Kampala, Uganda
- About Organisation:
- Gex Logistics is an international freight forwarder with operations across East Africa, South Asia, UAE, and Canada.
- Job
Summary
We’re looking for a Customer Service Coordinator to join our Kampala team. Customer Service in freight forwarding is the fastest way into the logistics industry. You’ll coordinate between clients, operations, customs, and finance – learning how international trade works from day one.
Key Duties and
Responsibilities
- Handle client enquiries on shipments, documentation, and service updates
- Coordinate across internal departments to keep cargo moving
- Maintain CRM records and follow through on issue resolution
- Support preparation of shipping documents and client reports
- Qualifications, Skills and
Experience
- 1+ year customer service
- in any industry Proficiency in Microsoft Word, Excel, and Outlook – mandatory
- Strong verbal and written English – mandatory
- Based in or near Bugolobi/Kampala
- in months: 12
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Preferred Qualifications
- What you get
- Full logistics training provided
- CRM training provided
- Growth path across a multi-country network
- How to Apply:
- Interested? Send your CV to
- Apply by Email
- Only shortlisted candidates will be contacted. We appreciate the interest of all applicants.
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
Education
- bachelor degree
- Work Hours: 8