Job in Uganda
Customer Service Officer – Exports (Fresher Jobs)
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-11Close dateNot specifiedExperience2 yearsSourceUgandan Jobline
customer service officerexportsclearing and forwardinglogisticsKampalaUgandafresher jobsfull timebachelor degreefile managementsaleshospitality
AI summary
Africa Global Logistics (AGL) is hiring a Customer Service Officer – Exports in Kampala, Uganda. The role involves managing export files, coordinating with customs and process stakeholders, updating business software, checking documentation, and alerting management to operational issues. AGL is part of the MSC family and operates Africa’s leading multimodal logistics network.
- Export customer service role with file management and customs coordination duties
- Based in Kampala, Uganda with structured SOP-driven processes
- Requires at least 2 years’ experience in clearing and forwarding
- Bachelor’s degree and strong Microsoft Office and communication skills required
- Apply online via the employer’s application page; only shortlisted candidates contacted
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer – Exports (Fresher Jobs) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Africa Global Logistics and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer – Exports (Fresher Jobs) role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Africa Global Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Home
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Customer Service Officer – Exports (Fresher Jobs) Jobs – Africa Global Logistics
Africa Global Logistics
Posted
9 hours ago
Closes 9 Oct
☆
Job Title:
Customer Service Officer – Exports (Fresher Jobs)
Organisation:
Africa Global Logistics
Duty Station:
Kampala, Uganda
About Organisation:
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
Job
Summary
- The Customer Service Officer is responsible for delivering exceptional service to local and international customers, resolving queries efficiently, building strong customer relationships and supporting customer retention and the growth of the exports business.
- Key Duties and
Responsibilities
- Initiate the File
- Create the file in the business software upon receiving instructions from the COM.
- Check all required documentation, including TO, B/L and commercial invoices.
- Request missing documentation through the COM only.
- Launch printing and collection of the file.
- Place documentation in the file folder.
- Update the ship call date in the business software.
- Create cash customers before COM validation.
- Process/Push the File
- Monitor the status of each file within the assigned scope.
- Follow up with process stakeholders in line with SOPs.
- Request and follow up on verification/tally operations.
- Follow up with the declarant once the ship’s arrival is confirmed.
- Follow up on customs invoicing and dispatch after COM validation.
- Support the customs payment procedure through the Customs Clerk.
- Request and obtain the customs delivery order.
- Issue the transport delivery order to the Delivery Clerk.
- Collect proof of delivery.
- Follow up on services invoicing, verify it and submit it to Dispatch after COM validation.
- Update the Business Software
- Update the business software whenever a process step is completed.
- Record customs duties, taxes, declaration numbers and delivery order details.
- Update the file status upon completion of delivery.
- Check Gross Margin & Disbursements
- Check supplier invoices against the quotation and perform file allocation before COM validation.
- Check client invoices and required attachments.
- Compare file disbursements against the quotation.
- Escalate significant discrepancies between actual disbursements and the quotation to the N+1.
- Check Documentation
- Ensure all required documentation is available and properly filed at each stage.
- Ensure relevant emails and correspondence are filed.
- Verify invoice attachments against client
Requirements
- and the quotation.
- Ensure files are complete, accurate and properly maintained.
- Alert/Inform Management
- Alert management of operational issues identified during processing.
- Inform management of relevant business or operational developments.
- Identify and report issues arising during processing, whether within or outside the assigned scope.
- Qualifications, Skills and
Experience
- PERSONAL QUALITIES REQUIRED
- Organized
- Team player
- Self Starter
- Problem Solver
- Ability to work to tight deadlines
- Ability to push people to a common goal.
- At least 2 years’
- in clearing and forwarding
- Good knowledge of Microsoft Office
- Good use of email
- Excellent communicator
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 24
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- See all Africa Global Logistics jobs →
Education
- bachelor degree
- Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.