Customer Services Manager
AI summary
Amentum is hiring a Customer Services Manager to support a US Navy program on Diego Garcia. The role involves resolving customer requests, managing inquiries, training staff, and upholding service standards. The position is full-time, based in Uganda, and requires a valid passport and international travel.
- Full-time role supporting a US Navy program on Diego Garcia
- Requires 3+ years customer service or supervisory experience
- Must hold a valid passport and be able to travel internationally
- Mid-level position based in Kampala, Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Services Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Amentum and the role in Not specified.
- Add concrete examples related to driver, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Services Manager role in driver, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Amentum before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- A
- Customer Services Manager
- Amentum
- Yesterday
- New
- Kampala
- Full Time
- Manufacturing & Warehousing
- Confidential
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Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.
- Strong interpersonal, communication, and problem-solving skills with the ability to
- effectively interact with personnel from diverse cultural and professional backgrounds.
- Excellent organizational and time management skills to handle multiple customer requests simultaneously.
- Proficiency in relevant software tools for communication, documentation, and data
- tracking.
- Must be in possession of a valid passport and be able to travel internationally.
- Passport should be valid for a minimum of one (1) year or more at the time of hiring.
- Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
- Ability to successfully pass contract medical
- in an austere OCONUS (Outside the Continental United States)
- environment with a multi-national workforce.
- Valid country driver’s license.
- managing customer service operations in a government, military, or remote environment.
- Demonstrated ability to develop and implement customer service training programs for team members.
- Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.
- Other
Requirements
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.
Amentum is seeking a Customer Services Manager to support a unique US Navy program on the island of Diego Garcia. The Customer Services Manager is responsible for delivering exceptional customer service by addressing and resolving customer requests, providing accurate information, and fostering a positive customer experience. Core
and maintain compliance for the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
of all plans, procedures, and policies pertaining to the job.
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Responsibilities
include, but are not limited to:
Job
Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.
Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.
Developing, implementing, and upholding customer service standards to align with
Amentum and US Navy requirements.
Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.
Identifying recurring customer service issues and proposing improvements to
enhance operations and overall customer satisfaction.
Documenting and maintaining customer service policies and procedures to ensure
consistency and compliance with operational goals.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualifications:
High school diploma or equivalent.
Minimum of 3 years of
Safety:
Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
Quality:
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance:
Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental
Preferred Qualifications
- Qualifications:
- Prior