Delivery Sector Lead
AI summary
CloudFactory is hiring a Delivery Sector Lead to own a portfolio of client accounts, ensure quality-first delivery against SLAs, and lead Delivery Owners across governance, risk, and client relationships. The full-time role is based in Gulu, Uganda, and targets experienced professionals in IT & Telecoms who can drive retention, growth, and operational excellence.
- Senior client-account ownership and strategic portfolio oversight
- People leadership of Delivery Owners with coaching and performance focus
- Full-time role based in Gulu, Rest of Uganda
- IT & Telecoms sector focus within a mission-driven global company
AI job guide
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AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Delivery Sector Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to factory, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Delivery Sector Lead role in factory, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- C
- Delivery Sector Lead
- Cloudfactory
- Today
- New
- Rest of Uganda (Gulu)
- Full Time
- IT & Telecoms
- Confidential
- Share link
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- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.
More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Our Culture
At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:
Mission-Driven: We focus on creating economic and social impact
People-Centric: We care deeply about our team's growth, well-being, and sense of belonging
Innovative: We embrace change and find better ways to do things together
Globally Connected: We foster collaboration between diverse cultures and perspectives
If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!
Role Summary
As a Delivery Sector Lead, you will own accountability for the successful delivery of your portfolio of accounts, ensuring Quality First Every Time execution by meeting all internal and client SLAs consistently, while protecting and growing revenue. You will provide strategic oversight of your account portfolio, lead and develop your Delivery Owners, and act as a senior stakeholder across governance, risk, and client relationship activities. This is a high-impact opportunity to shape delivery outcomes for your sector while contributing to a mission-driven organization.
Must-have skills (required)
Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent practical
Responsibilities
Client account ownership
Provide longer-term, strategic oversight and planning of your account portfolio, maximizing retention and growth in your sector through strong partnerships with GTM colleagues and support and mentoring of your Delivery Owners
Maintain strong governance, and intervene where necessary, across the accounts within your portfolio. You are accountable for the operational health of all your accounts, ensuring they meet or exceed all quality metrics at all times. Any deviation from a green status must be managed back to green within 60 days
Sit as a senior stakeholder on QBRs for appropriate accounts, ensuring leadership representation from CloudFactory
Proactively identify and manage business risk related to service delivery within your portfolio, including managing and liaising with stakeholders across the company on a cross-functional basis
Proactively plan and execute business- and people-related risk and change management
Plan the deployment of people and resources to fulfill the needs of your accounts and any new ones as your portfolio grows
Identify the causes of churn and lessons learned, bringing those learnings to the DLT as actions for the wider business to implement
Drive actions to ensure growth, stability, and quality-first execution while achieving all metrics across your portfolio
People leadership
Own responsibility for all Delivery Owners within your portfolio, managing team members to maximize high performance and core team satisfaction against CloudFactory values and principles, while optimizing for utilization and efficiency
Support your DLT in cultivating and fostering a growth environment that invests in people, encouraging and supporting team members to develop through stretch goals, frequent feedback, and effective coaching
Support, lead, and coach your team to ensure maximum performance on a continuous basis, growing talent and supporting underperformers to succeed
Support, encourage, and role-model strong team working across locations and functions, both for your direct reports and peers, and across the business
Experience
- at a senior leadership or management level in a service-oriented environment
- leading teams virtually on a global scale
- Ability to work under pressure and manage multiple tasks simultaneously
- Outstanding communication skills, with the ability to communicate at all levels
- Strong attention to detail
- Able to drive deliverables through collaboration and cross-functional teamwork
- Demonstrated proactive leadership of delivery objectives
- Knowledge of creating and supporting career development plans, and of performance managing low performers
- growing talent and building succession plans within your team and the wider team
- Understanding of business-to-business service environments
- Able to create a positive work environment, maintain team morale, and establish healthy working relationships with team members
- Academic and professional
- Significant
- in service delivery, account management, or program management, including senior leadership
- in a service-oriented environment
Benefits
Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Remote and Home working
Comprehensive medical cover
Personal development and growth opportunities
At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey!
Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can't wait to meet you!
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