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Desktop Support Engineer

Teceze Uganda Contract Posted 2026-09-17
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DistrictNot specifiedCityNot specifiedContractContractPosted2026-09-17Close dateNot specifiedExperience1 yearSourceBrighterMonday Uganda
Desktop Support EngineerIT SupportNetwork SupportEntry LevelUgandaContractWindows 10/11Microsoft 365Active DirectoryServiceNowsecurityno_experience
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AI summary

Teceze is hiring a Desktop Support Engineer to provide L1 technical support for desktops, laptops, printers, and network issues across Uganda. The role involves troubleshooting Windows, Microsoft 365, Active Directory, and basic networking, plus logging incidents via ITSM tools. Entry-level candidates with 1–3 years of experience are encouraged to apply.

  • L1 desktop, laptop, printer and network support role
  • Requires 1–3 years of IT support experience
  • Windows 10/11, Microsoft 365 and Active Directory skills needed
  • Basic networking: TCP/IP, DNS, DHCP, LAN/WAN and Wi-Fi
  • ITSM tools such as ServiceNow experience required
  • CompTIA A+/Network+, CCNA or ITIL Foundation are preferred
  • Entry-level position with structured support responsibilities

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required1+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, no_experience, segurancaThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Desktop Support Engineer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Teceze and the role in Not specified.
  • Add concrete examples related to security, no_experience, seguranca, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Uganda
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Desktop Support Engineer role in security, no_experience?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Teceze before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

  • T
  • Desktop Support Engineer
  • Teceze
  • Yesterday
  • New
  • Rest of Uganda
  • Contract
  • IT & Telecoms
  • Confidential
  • Share link
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Facebook
  • Share on Twitter
  • Share via SMS

Experience

  • Level:
  • Entry level
  • Length:
  • 1 year
  • Language Requirement:
  • English
  • Working Hours:
  • Contract - 8 to 5
  • Applicant
  • Location:
  • Uganda
  • Job descriptions &
  • - 1 to 3 Years
  • Key
  • in
  • Desktop Support / IT Support / Network Support
  • .
  • Windows 10/11 troubleshooting.
  • Desktop/laptop hardware and software troubleshooting.
  • Microsoft 365 / Office 365.
  • Active Directory.
  • Basic networking:
  • TCP/IP, DNS, DHCP, LAN, WAN and Wi-Fi
  • .
  • Basic knowledge of switches, routers and network troubleshooting.
  • ITSM tools such as ServiceNow or similar.
  • Good communication and customer-handling skills.
  • in an enterprise IT support environment.
  • <
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

Role - Desktop & Network Support Engineer

Responsibilities

  • Provide
  • L1 technical support
  • for desktop, laptop, printer and network-related issues.
  • Troubleshoot
  • Windows 10/11, Microsoft 365, Outlook, Teams and common applications
  • .
  • Install, configure and maintain desktops, laptops, peripherals and software.
  • Perform basic
  • Active Directory
  • tasks such as user accounts, password resets and access support.
  • Troubleshoot basic
  • LAN/WAN, Wi-Fi, TCP/IP, DNS and DHCP
  • issues.
  • Support network connectivity, cabling and basic switch/router-related issues.
  • Log, track and resolve incidents and service requests through
  • ITSM/ticketing tools
  • .
  • Escalate complex desktop and network issues to L2/L3 teams.
  • Assist with user onboarding, device setup and IT asset management.
  • Maintain technical documentation, troubleshooting records and asset information.
  • Provide onsite/remote support and ensure timely resolution of user issues.
  • Follow ITIL processes, security policies and standard operating procedures.
  • Required Skills
  • 1–3 years of

Preferred Qualifications

  • CompTIA A+/Network+ or CCNA certification.
  • ITIL Foundation knowledge.
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-09-21.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.