Digital Services Specialist & Client Operations Manager
AI summary
Resiliencia Uganda is hiring a Digital Services Specialist & Client Operations Manager in Kampala to lead the East African rollout of SmartCane's digital sugarcane management platform. The role bridges Dutch technical teams and local field operations, driving customer success, agronomic validation, and commercial growth. Applications close 1 October 2026.
- Lead field deployment and optimization of SmartCane's digital sugarcane platform in East Africa
- Act as executive and technical conduit between SmartCane leadership in the Netherlands and Uganda operations
- Direct customer success, market validation, and business development across the region
- Duty station: Kampala, Uganda; deadline 1 October 2026
AI job guide
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AI salary guide
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Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Digital Services Specialist & Client Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Resiliencia Uganda and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-01.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-01
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Digital Services Specialist & Client Operations Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Resiliencia Uganda before the interview.
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Original source description
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Digital Services Specialist & Client Operations Manager Jobs – Resiliencia Uganda
Resiliencia Uganda
Posted
11 hours ago
Closes 1 Oct
☆
Job Title:
Digital Services Specialist & Client Operations Manager
Organisation:
Resiliencia Uganda
Duty Station:
Kampala, Uganda
About Organisation:
Resiliencia Uganda Ltd (Resilience BV) is a Dutch-backed interdisciplinary organization specializing in climate-smart agriculture, water security, and solar-powered irrigation in Uganda. Operating locally out of Venture Labs Africa in Bugolobi, Kampala, their work focuses on integrating Dutch technical excellence with community-based farming solutions to improve long-term economic and environmental sustainability.
Job
Summary
Resiliencia Uganda Ltd is seeking a Digital Services Specialist & Client Operations Manager to lead the field deployment, advisory execution, and user-centered optimization of SmartCane’s digital sugarcane management platform in East Africa.
Resiliencia Uganda is introducing SmartCane to Uganda and the broader East African market. SmartCane is a software engineering platform providing specialized digital advisory services for the sugar sector. In this management-level role, the Client Operations Manager oversees the strategic rollout of
SmartCane’s proprietary agronomic platform, aligning high-level business development with technical product adaptation.
Serving as the primary executive and technical conduit between SmartCane’s leadership in the Netherlands and operational execution in East Africa, the Manager will translate field indicators into platform software requirements, lead regional market validation, direct customer success strategies, and govern digital advisory protocols for commercial estates and smallholder sugarcane networks.
Key Duties and
Responsibilities
- Governance of Digital Advisory Delivery:
- Oversee the end-to-end management, quality control, and execution of digital advisory protocols; analyze platform indicators, satellite data, and sensor inputs to ensure growers receive high-impact yield optimization strategies.
- Field Validation & Agronomic Analytics:
- Direct specialized field diagnostics, user analytics, and structured farmer research to validate SmartCane’s predictive algorithms against real-world smallholder and commercial growing conditions.
- Technical Bridge & Platform Refinement:
- Synthesize field user feedback, feature requests, and system issues into formal technical specifications; collaborate directly with SmartCane’s Dutch software developers to optimize platform UI/UX and advisory logic.
- Customer Journey & Persona Development:
- Map out digital customer journeys and user personas tailored to East African sugarcane producers to maximize platform adoption, data fidelity, and long-term client retention.
- Commercial Growth & Regional Scaling:
- Lead market expansion, business development, and client acquisition strategies for SmartCane across East Africa; establish scalable onboarding frameworks for sugar factories, outgrower schemes, and farmer cooperatives.
- Cross-Border Operational Alignment:
- Coordinate technical, advisory, and commercial workflows seamlessly between Resiliencia Uganda and SmartCane B.V. (Netherlands).
- Qualifications & Skills
- Digital Advisory & Software Platform Expertise:
- In-depth operational knowledge of digital agricultural software architecture, proprietary indicator algorithms, and remote-sensing advisory protocols.
- Demonstrated hands-on
Experience
Deadline: 1st October 2026
- interpreting data-driven crop indicators specifically tailored to sugarcane outgrowers schemes and smallholder farming systems.
- Digital Agri-Service & User-Centered Design:
- Proven
- in digital service design, including customer journey mapping, user persona creation, and field-level validation of decision-support software in emerging markets.
- Cross-Border Agri-Tech Integration & Stakeholder Alignment:
- Practical
- working within international agricultural technology transfer programs and European/Dutch Agri-Tech innovation ecosystems.
- Demonstrated ability to communicate effectively across all organizational levels, from local smallholder farmers and estate managers to international software engineering teams and corporate directors.
- Qualifications, Skills and
- Master’s degree in Agribusiness, Agricultural Innovation, Land & Water Management, Agronomy, or a closely related discipline from an accredited institution.
- How to Apply:
- Interested candidates should submit their CV (including 3 professional references) and a cover letter detailing relevant digital agronomy
- to:
- Apply by Email
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 24
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Education
- postgraduate degree
- Work Hours: 8