Digital Services Specialist & Client Operations Manager
AI summary
Resiliencia Uganda Ltd is hiring a Digital Services Specialist & Client Operations Manager in Kampala to lead field deployment and optimization of the SmartCane digital sugarcane management platform across Uganda and East Africa. The role involves overseeing digital advisory delivery, field validation, platform refinement with Dutch developers, customer journey mapping, and commercial scaling for sugar estates and smallholder networks. This is a full-time, one-year fixed-term contract starting November 1, 2026.
- Lead rollout of SmartCane digital advisory platform for sugarcane in East Africa
- Bridge between Dutch software developers and East African field operations
- Full-time, 1-year fixed-term contract based in Kampala with regional travel
- Deadline to apply is Thursday, October 1, 2026
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AI salary guide
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- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Digital Services Specialist & Client Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Resiliencia Uganda Ltd and the role in Kampala.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-01.
Source and safety check
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- Deadline is available: 2026-10-01
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Digital Services Specialist & Client Operations Manager role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Resiliencia Uganda Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Digital Services Specialist & Client Operations Manager
2026-09-17T14:18:53+00:00
Resiliencia Uganda Ltd
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_6213/logo/Resilience%20BV.jpg
https://resiliencebv.com/
FULL_TIME
Kampala
Uganda
00256
Uganda
Agriculture, Food, and Natural Resources
Management,Computer & IT,Business Operations,Agribusiness,Agricultural Services & Products,Agronomist
UGX
MONTH
2026-10-01T17:00:00+00:00
8
Company
: Resiliencia Uganda Ltd
Location
: Kampala, Uganda (with regular field travel across Uganda and East Africa)
Position Type:
Full-time, 1-Year Fixed-Term Contract
Start Date:
November 1, 2026
Reporting To:
Business Lead, Resiliencia Uganda
Overview
Resiliencia Uganda Ltd is seeking a
Digital Services Specialist & Client Operations Manager
to lead the field deployment, advisory execution, and user-centered optimization of SmartCane’s digital sugarcane management platform in East Africa.
Resiliencia Uganda is introducing SmartCane to Uganda and the broader East African market. SmartCane is a software engineering platform providing specialized digital advisory services for the sugar sector. In this management-level role, the Client Operations Manager oversees the strategic rollout of
SmartCane’s proprietary agronomic platform, aligning high-level business development with technical product adaptation.
Serving as the primary executive and technical conduit between SmartCane’s leadership in the Netherlands and operational execution in East Africa, the Manager will translate field indicators into platform software requirements, lead regional market validation, direct customer success strategies, and govern digital advisory protocols for commercial estates and smallholder sugarcane networks.
Key
Responsibilities
- Governance of Digital Advisory Delivery:
- Oversee the end-to-end management, quality control, and execution of digital advisory protocols; analyze platform indicators, satellite data, and sensor inputs to ensure growers receive high-impact yield optimization strategies.
- Field Validation & Agronomic Analytics:
- Direct specialized field diagnostics, user analytics, and structured farmer research to validate SmartCane’s predictive algorithms against real-world smallholder and commercial growing conditions.
- Technical Bridge & Platform Refinement:
- Synthesize field user feedback, feature requests, and system issues into formal technical specifications; collaborate directly with SmartCane’s Dutch software developers to optimize platform UI/UX and advisory logic.
- Customer Journey & Persona Development:
- Map out digital customer journeys and user personas tailored to East African sugarcane producers to maximize platform adoption, data fidelity, and long-term client retention.
- Commercial Growth & Regional Scaling:
- Lead market expansion, business development, and client acquisition strategies for SmartCane across East Africa; establish scalable onboarding frameworks for sugar factories, outgrower schemes, and farmer cooperatives.
- Cross-Border Operational Alignment:
- Coordinate technical, advisory, and commercial workflows seamlessly between Resiliencia Uganda and SmartCane B.V. (Netherlands).
- Qualifications & Skills
- Digital Advisory & Software Platform Expertise:
- In-depth operational knowledge of digital agricultural software architecture, proprietary indicator algorithms, and remote-sensing advisory protocols.
- Demonstrated hands-on
Experience
- interpreting data-driven crop indicators specifically tailored to sugarcane outgrowers schemes and smallholder farming systems.
- Digital Agri-Service & User-Centered Design:
- Proven
- in digital service design, including customer journey mapping, user persona creation, and field-level validation of decision-support software in emerging markets.
- Cross-Border Agri-Tech Integration & Stakeholder Alignment:
- Practical
- working within international agricultural technology transfer programs and European/Dutch Agri-Tech innovation ecosystems.
- Demonstrated ability to communicate effectively across all organizational levels, from local smallholder farmers and estate managers to international software engineering teams and corporate directors.
- Educational Background:
- Master’s degree in Agribusiness, Agricultural Innovation, Land & Water Management, Agronomy, or a closely related discipline from an accredited institution.
- Governance of Digital Advisory Delivery: Oversee the end-to-end management, quality control, and execution of digital advisory protocols; analyze platform indicators, satellite data, and sensor inputs to ensure growers receive high-impact yield optimization strategies.
- Field Validation & Agronomic Analytics: Direct specialized field diagnostics, user analytics, and structured farmer research to validate SmartCane’s predictive algorithms against real-world smallholder and commercial growing conditions.
- Technical Bridge & Platform Refinement: Synthesize field user feedback, feature requests, and system issues into formal technical specifications; collaborate directly with SmartCane’s Dutch software developers to optimize platform UI/UX and advisory logic.
- Customer Journey & Persona Development: Map out digital customer journeys and user personas tailored to East African sugarcane producers to maximize platform adoption, data fidelity, and long-term client retention.
- Commercial Growth & Regional Scaling: Lead market expansion, business development, and client acquisition strategies for SmartCane across East Africa; establish scalable onboarding frameworks for sugar factories, outgrower schemes, and farmer cooperatives.
- Cross-Border Operational Alignment: Coordinate technical, advisory, and commercial workflows seamlessly between Resiliencia Uganda and SmartCane B.V. (Netherlands).
- In-depth operational knowledge of digital agricultural software architecture, proprietary indicator algorithms, and remote-sensing advisory protocols.
- Demonstrated hands-on
- interpreting data-driven crop indicators specifically tailored to sugarcane outgrowers schemes and smallholder farming systems.
- Proven
- in digital service design, including customer journey mapping, user persona creation, and field-level validation of decision-support software in emerging markets.
- Practical
- working within international agricultural technology transfer programs and European/Dutch Agri-Tech innovation ecosystems.
- Demonstrated ability to communicate effectively across all organizational levels, from local smallholder farmers and estate managers to international software engineering teams and corporate directors.
- Master’s degree in Agribusiness, Agricultural Innovation, Land & Water Management, Agronomy, or a closely related discipline from an accredited institution.
- postgraduate degree
- 24
- JOB-6aabf6cd7af62