Director, Digital Business and Channels
AI summary
FINCA Impact Finance is hiring a Director, Digital Business and Channels to lead its digital lending, savings, payments, agency banking, and partner-enabled financial services across the network. The role reports to the COO and requires 12 years of experience at executive level, with a focus on strategy, product design, and commercial partnerships in inclusive finance.
- Executive-level leadership role reporting to the COO
- Owns digital business and channel strategy across the FINCA network
- Covers digital lending, savings, payments, agency banking, and fintech partnerships
- Requires 12 years of experience and English proficiency
- Based in Kampala, Uganda, full-time position
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- Required12+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
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Original source description
- F
- Director, Digital Business and Channels
- Finca Impact Finance
- Consulting & Strategy
- Today
- New
- Kampala
- Full Time
- Confidential
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Experience
Level:
Executive level
Length:
12 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Uganda
Job descriptions &
to build a better future for themselves, their families, and their communities.
FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of
and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity.
Role Purpose
The Director, Digital Business and Channels is responsible for developing and overseeing FINCA Impact Finance's digital business and channel portfolio across the network. The role will ensure that digital products, services, channels and partnerships respond to clear customer needs, have sound commercial and risk fundamentals, and deliver measurable business value.
The Director will provide group-level leadership for digital lending, digital savings and deposits, payments, transfers, agency banking, mobile and internet banking, digital onboarding, self-service channels and other partner-enabled financial services. The role will act as the business owner and principal relationship lead for fintechs, mobile network operators, payment providers, aggregators and other strategic digital vendors.
The Director, Digital Business and Channels reports to the COO and will work closely with subsidiary management and the global Operations, Sales, Marketing, Credit Risk, Data, Finance, Legal, Risk and Technology teams. S/he will collaborate with FINCA International's Lab, the 361 Team and other innovation teams, while representing FIF's commercial and operational interests and ensuring that approved concepts and technology capabilities translate into sustainable, well-managed business services.
Primary Accountabilities
In collaboration with the COO and core business leadership, develop and maintain FIF's digital business and channels strategy and a prioritized roadmap aligned with the company's strategic objectives and subsidiary business plans,
Provide group-level leadership and portfolio oversight for digital lending, digital savings and deposits, payments, transfers, agency banking, mobile and internet banking, digital onboarding, self-service channels and other partner-enabled financial services,
Lead the business design and lifecycle management of digital products and services, from customer need and business case through pilot, rollout, performance review, improvement and, where necessary, discontinuation,
Serve as the primary group contact to review and approve, within delegated authority, subsidiary proposals to introduce or materially change digital products, services, channels or partnerships before launch. Where formal approval rests with GLT, a subsidiary Board of Directors or a regulator, provide the required group-level recommendation,
Ensure that each proposed digital product, service, channel or partnership has a clear target customer, value proposition, business case, pricing and product economics, risk assessment, operating model, technology approach, implementation plan and accountable local owner,
Serve as FIF's business relationship owner for strategic fintechs, mobile network operators, payment providers, aggregators and other digital vendors operating across or materially affecting FIF subsidiaries,
Lead or support commercial negotiations, contract renewals and partner performance reviews in collaboration with Legal, Procurement, Finance, Risk, Technology and subsidiary management. Ensure that pricing, revenue-sharing arrangements, customer ownership, data rights, service levels, partner responsibilities, renewal terms and exit provisions protect FIF's interests,
Maintain a consolidated inventory of material digital products, services, channels and partnerships, including their cost, contractual obligations, commercial performance, service quality, renewal dates, dependencies and risks, and initiate corrective action, renegotiation or replacement where required,
Establish and maintain a digital business performance scorecard covering customer adoption and active usage, transaction and sales volumes, revenue, customer acquisition and retention, cost-to-serve, service quality, portfolio quality and customer experience, and recommend whether propositions should be scaled, improved, renegotiated, suspended or discontinued.
Support Accountabilities
Support Finance and subsidiary management in preparing business cases for digital products, services, channels and partnerships, ensuring that customer value, product economics, operational impacts, strategic alignment, risk mitigation and expected financial results are clearly articulated,
Coordinate with Technology, Data, Credit Risk, Operations, Marketing, Finance and other relevant functions to ensure business readiness before launch, including customer journeys, product rules, pricing, controls, reporting, training, customer support and post-implementation ownership,
Act as the business and product counterpart for customer-facing capabilities enabled through 361, NCOM and other technology initiatives, ensuring that development priorities are driven by clear customer propositions, commercial value and subsidiary needs, without duplicating established project-management responsibilities,
Work with subsidiary and global Sales, Marketing and Operations teams to improve customer acquisition, activation, usage, retention and cross-sell through agency banking and other digital and alternative channels,
Collaborate with FINCA International's Lab and other innovation teams. The Lab may lead innovation, experimentation and early-stage concept development, while this role owns FIF portfolio governance, subsidiary adoption, partner performance and the transition of approved concepts into sustainable business services.
Learning and Thought Leadership
Research and analyze emerging digital financial-service trends, channel models, tools and technologies, proactively recommending scalable opportunities that enhance customer value, commercial performance and subsidiary efficiency,
Research and evaluate emerging digital technologies, including artificial intelligence, machine learning and intelligent automation, and recommend practical applications that improve customer experience, decision-making, productivity and cost efficiency across the network,
Collaborate with FI research and innovation teams and FIF data and analytics teams to use customer and performance insights in product, channel and partnership decisions,
Build the capabilities of subsidiary teams responsible for digital business and channels, facilitate the sharing of lessons across the network, and support appropriate training and ongoing learning.
Job
Minimum 12 years' relevant experience, including at least 5 years at senior management level in digital financial services, digital banking, product management, alternative channels, fintech partnerships or related areas,
Proven
managing digital products and channels, commercial partnerships and cross-functional delivery within complex, multi-country organizational structures.
with business cases, pricing, revenue-sharing models, contract negotiation and vendor performance management,
Understanding of credit risk, operational risk, consumer protection, data, technology integration and regulatory considerations relevant to digital financial services,
Demonstrated ability to influence and coordinate diverse stakeholders across functions, subsidiaries and external partner organizations,
Strong analytical, strategic thinking, problem-solving, communication and collaboration skills.
Language Skills
Fluency in English required,
Knowledge of Russian, Spanish or French desired.
Travel
Requirements
About Finca Impact Finance
FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer
Qualifications
Master's degree in Business Administration, Finance, Economics, Computer Sciences or a related field.
Availability to travel up to 25 % of the time.
Position will be based in USA, Georgia, Uganda or Kosovo.
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Knowledge and Skills
- Strong knowledge of digital financial services, product and channel management, agency banking, payments, mobile money and technology-enabled lending or deposit services relevant to emerging markets,
- Working knowledge of artificial intelligence, machine learning, automation and data-driven product development, including their potential applications, limitations and risks within financial services,
- Strong commercial judgment, including