Director, Digital Business and Channels
AI summary
FINCA Uganda is hiring a Director, Digital Business and Channels to lead the group-level digital business and channel portfolio across the FINCA Impact Finance network. The role is based in Kampala and reports to the COO, covering digital lending, savings, payments, agency banking, mobile and internet banking, and strategic fintech partnerships. Applications close 12 Sep.
- Senior leadership role reporting to the COO
- Group-level ownership of digital business and channels strategy
- Covers digital lending, savings, payments, agency banking and fintech partnerships
- Duty station is Kampala, Uganda
- Application deadline is 12 Sep
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director, Digital Business and Channels evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FINCA Uganda and the role in Not specified.
- Add concrete examples related to sales, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Director, Digital Business and Channels role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research FINCA Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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Director, Digital Business and Channels Jobs – FINCA Uganda
FINCA uganda
Contract
Posted
10 hours ago
Closes 12 Sep
☆
Job Title:
Director, Digital Business and Channels
Organisation:
FINCA Uganda
Duty Station:
Kampala, Uganda
About Organisation:
FINCA Uganda Limited was the first licensed micro-finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 22 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.
Job
Summary
The Director, Digital Business and Channels is responsible for developing and overseeing FINCA Impact Finance’s digital business and channel portfolio across the network. The role will ensure that digital products, services, channels and partnerships respond to clear customer needs, have sound commercial and risk fundamentals, and deliver measurable business value.
The Director will provide group-level leadership for digital lending, digital savings and deposits, payments, transfers, agency banking, mobile and internet banking, digital onboarding, self-service channels and other partner-enabled financial services. The role will act as the business owner and principal relationship lead for fintechs, mobile network operators, payment providers, aggregators and other strategic digital vendors.
The Director, Digital Business and Channels reports to the COO and will work closely with subsidiary management and the global Operations, Sales, Marketing, Credit Risk, Data, Finance, Legal, Risk and Technology teams. S/he will collaborate with FINCA International’s Lab, the 361 Team and other innovation teams, while representing FIF’s commercial and operational interests and ensuring that approved concepts and technology capabilities translate into sustainable, well-managed business services.
Key Duties and
Responsibilities
In collaboration with the COO and core business leadership, develop and maintain FIF’s digital business and channels strategy and a prioritized roadmap aligned with the company’s strategic objectives and subsidiary business plans,
Provide group-level leadership and portfolio oversight for digital lending, digital savings and deposits, payments, transfers, agency banking, mobile and internet banking, digital onboarding, self-service channels and other partner-enabled financial services,
Lead the business design and lifecycle management of digital products and services, from customer need and business case through pilot, rollout, performance review, improvement and, where necessary, discontinuation,
Serve as the primary group contact to review and approve, within delegated authority, subsidiary proposals to introduce or materially change digital products, services, channels or partnerships before launch. Where formal approval rests with GLT, a subsidiary Board of Directors or a regulator, provide the required group-level recommendation,
Ensure that each proposed digital product, service, channel or partnership has a clear target customer, value proposition, business case, pricing and product economics, risk assessment, operating model, technology approach, implementation plan and accountable local owner,
Serve as FIF’s business relationship owner for strategic fintechs, mobile network operators, payment providers, aggregators and other digital vendors operating across or materially affecting FIF subsidiaries,
Lead or support commercial negotiations, contract renewals and partner performance reviews in collaboration with Legal, Procurement, Finance, Risk, Technology and subsidiary management. Ensure that pricing, revenue-sharing arrangements, customer ownership, data rights, service levels, partner responsibilities, renewal terms and exit provisions protect FIF’s interests,
Maintain a consolidated inventory of material digital products, services, channels and partnerships, including their cost, contractual obligations, commercial performance, service quality, renewal dates, dependencies and risks, and initiate corrective action, renegotiation or replacement where required,
Establish and maintain a digital business performance scorecard covering customer adoption and active usage, transaction and sales volumes, revenue, customer acquisition and retention, cost-to-serve, service quality, portfolio quality and customer experience, and recommend whether propositions should be scaled, improved, renegotiated, suspended or discontinued.
Support Accountabilities
Support Finance and subsidiary management in preparing business cases for digital products, services, channels and partnerships, ensuring that customer value, product economics, operational impacts, strategic alignment, risk mitigation and expected financial results are clearly articulated,
Coordinate with Technology, Data, Credit Risk, Operations, Marketing, Finance and other relevant functions to ensure business readiness before launch, including customer journeys, product rules, pricing, controls, reporting, training, customer support and post-implementation ownership,
Act as the business and product counterpart for customer-facing capabilities enabled through 361, NCOM and other technology initiatives, ensuring that development priorities are driven by clear customer propositions, commercial value and subsidiary needs, without duplicating established project-management responsibilities,
Work with subsidiary and global Sales, Marketing and Operations teams to improve customer acquisition, activation, usage, retention and cross-sell through agency banking and other digital and alternative channels,
Collaborate with FINCA International’s Lab and other innovation teams. The Lab may lead innovation, experimentation and early-stage concept development, while this role owns FIF portfolio governance, subsidiary adoption, partner performance and the transition of approved concepts into sustainable business services.
Learning and Thought Leadership
Research and analyze emerging digital financial-service trends, channel models, tools and technologies, proactively recommending scalable opportunities that enhance customer value, commercial performance and subsidiary efficiency,
Research and evaluate emerging digital technologies, including artificial intelligence, machine learning and intelligent automation, and recommend practical applications that improve customer experience, decision-making, productivity and cost efficiency across the network,
Collaborate with FI research and innovation teams and FIF data and analytics teams to use customer and performance insights in product, channel and partnership decisions,
Build the capabilities of subsidiary teams responsible for digital business and channels, facilitate the sharing of lessons across the network, and support appropriate training and ongoing learning.
Qualifications, Skills and
Experience
- Qualifications
- Master’s degree in Business Administration, Finance, Economics, Computer Sciences or a related field.
- Minimum 12 years’ relevant experience, including at least 5 years at senior management level in digital financial services, digital banking, product management, alternative channels, fintech partnerships or related areas,
- Proven
- managing digital products and channels, commercial partnerships and cross-functional delivery within complex, multi-country organizational structures.
- with business cases, pricing, revenue-sharing models, contract negotiation and vendor performance management,
- Understanding of credit risk, operational risk, consumer protection, data, technology integration and regulatory considerations relevant to digital financial services,
- Demonstrated ability to influence and coordinate diverse stakeholders across functions, subsidiaries and external partner organizations,
- Strong analytical, strategic thinking, problem-solving, communication and collaboration skills.
- Language Skills
- Fluency in English required,
- Knowledge of Russian, Spanish or French desired.
- Travel
- in Months: 144
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Knowledge and Skills
- Strong knowledge of digital financial services, product and channel management, agency banking, payments, mobile money and technology-enabled lending or deposit services relevant to emerging markets,
- Working knowledge of artificial intelligence, machine learning, automation and data-driven product development, including their potential applications, limitations and risks within financial services,
- Strong commercial judgment, including
Requirements
- Availability to travel up to 25 % of the time.
- Position will be based in USA, Georgia, Uganda or Kosovo.
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
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- Level of
Education
- postgraduate degree
- Work Hours: 8
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