Field Service Engineer
AI summary
Jaza, a solar energy start-up powering communities across Sub-Saharan Africa, is hiring a Field Service Engineer to be based in Jinja, Uganda. The role focuses on maintaining reliable technical operations and uptime at solar-powered hubs, troubleshooting defective battery packs, monitoring hub performance, and supporting commissioning and repairs. The position is full-time, requires a diploma or degree in Renewable Energy Engineering, Electrical Engineering or a related field, and 2–3 years of hands-on troubleshooting experience.
- Full-time field role based in Jinja, Uganda, maintaining solar-powered energy hubs.
- Own technical uptime and pack health targets across an assigned cluster.
- Requires diploma/degree in Renewable Energy, Electrical Engineering or related field.
- 2–3 years of troubleshooting, repair and maintenance experience is highly desirable.
- Involves travel to hubs, reporting, planning routes and coordinating with regional teams.
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, motorista, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Service Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jaza and the role in Not specified.
- Add concrete examples related to driver, motorista, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Field Service Engineer role in driver, motorista?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jaza before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- J
- Field Service Engineer
- Jaza
- IT, Software & Data
- Today
- New
- Jinja
- Full Time
- Energy & Utilities
- Confidential
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Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- 2-3 years
- with troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
- Proficiency with Technical Tools: Familiarity with using diagnostic tools, software, and data analysis applications will enable effective monitoring and issue resolution.
- Strong Problem-Solving Skills: The ability to analyze technical problems, identify root causes, and implement effective solutions is essential.
- Excellent Communication Skills: Clear and concise communication, both written and verbal, is necessary for interacting with team members, reporting issues, and documenting processes.
- Adaptability and Willingness to Learn: The role requires continuous learning and adaptation to new technologies and procedures.
- Self-Motivation and Initiative: The ability to work independently, prioritize tasks, and take initiative is crucial in a dynamic environment.
- Team Player: Collaborating effectively with colleagues and supporting team goals is essential for success.
- Must have skills
- Renewable Energy
- Technical troubleshooting
- Diagnostic tools
- problem solving
- Excellent communication and reporting skills
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Requirements
Company Overview
Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.
Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.
The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building, check out www.jazaenergy.com
Position Overview
The Field Technician owns technical operations and issues at the assigned cluster. The Field Technician is mainly responsible for maintaining reliable technical operations at Hubs in the region to ensure Hub uptime.
Accountabilities
Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time)
Roles And
Responsibilities
The Field Service Engineer
include, but are not limited to, the following:
Technical Troubleshooting and Management (50%)
Troubleshooting defective packs at the region to have no less than <2% of packs in a defective state in the region, and ensure data is collected and logged correctly.Monitoring of Swap% and PV% at all Hubs in the region, ensuring Hubs with >80% are escalated.Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone) Test new products and firmware as needed. Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs. Accurately file, respond to, update, and escalate technical issues in right technical channelsComplete Hub commissioning, and testing, and provide sign-off for Hub go-live.
Reports (15%)
Provide daily updates to Regional Service Engineer and Regional Coordinator on the hubs experiencing issues, including those that need to be added to waitlisting/ upgrade plans.
Provide weekly reports on Hub health to be reviewed on 1vs1 with RSE
Communicate technical issues to the Regional Coordinator
Provide monthly report on cluster status on tech - DDD structure
Planning and Leadership (15%)
Develop a weekly route plan that shows Hubs to be visited, Issues to be resolved, expected outcomes and support required.
Attend weekly meetings with the regional coordinator - setting priorities, addressing gaps & planning for the next action.
Management & Supervision (15%)
Attending regional meetings
Keep accurate records of Hub Equipment and product component inventory (including defects)
Other duties (5%)
Record and log field activities
Key Performance Indicators (KPIs)
99.9% Energy Uptime
98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
95% Charge Health
Key Working Relationships
Jaza Stars
Hub Managers
Field Service Engineers
Regional Service Engineers
Regional CoordinatorS
TechOps Lead
Qualifications
Industry Knowledge: Diploma or Degree in Renewable Energy Engineering, Electrical Engineering or any other related field.
Professional