Field Support Engineer
AI summary
Brilliant Computers Citadel And Information Technology is hiring a Field Support Engineer in Kampala, Uganda. The role provides Level 2 technical and operational support for IBVMS applications, Windows and Linux systems, servers, networks, eGates, kiosks, biometric equipment and UPS systems. Gross monthly salary is UGX 3,500,000.
- Mid-level role requiring at least 3 years of relevant experience
- Gross monthly salary of UGX 3,500,000
- Onsite technical support across applications, servers, networks and field equipment
- ITIL, Microsoft, Linux, Cisco or CompTIA certification is desirable
- Full-time position based in Kampala, Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX 3,500,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Brilliant Computers Citadel And Information Technology and the role in Not specified.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Field Support Engineer role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Brilliant Computers Citadel And Information Technology before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- B
- Field Support Engineer
- Brilliant Computers Citadel And Information Technology
- IT, Software & Data
- Today
- New
- Kampala
- Full Time
- IT & Telecoms
- Confidential
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Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- Degree or equivalent qualification in Information Technology, Computer Science, Engineering or a related field.
- At least three years of relevant application, infrastructure, network or field-support experience.
- Practical
- with Windows, Linux, servers, networks and IT service-management systems.
- supporting eGates, kiosks or biometric equipment is advantageous.
- ITIL, Microsoft, Linux, Cisco, CompTIA or relevant OEM certification is desirable
Requirements
The Field Support Engineer will provide cross-functional Level 2 technical and operational support for the Customer’s IBVMS application, Windows and Linux operating systems, physical and virtual servers, network infrastructure, backup environment, eGates, kiosks, biometric equipment, UPS systems and associated peripherals.
The engineer will act as a key site-level operational interface between the Customer and Brilliant Computers. The role includes incident resolution, application troubleshooting, log analysis, preventive maintenance, field support, deployment support, testing, documentation, escalation coordination and customer communication.
All activities must be performed within the engineer’s demonstrated competence, approved access rights, Customer procedures, information-security requirements, safety standards and change-management controls.
Key
Core Skills
IBVMS application understanding
Application troubleshooting
Network and field support
eGate, kiosk and biometric field support
Windows and Linux support
Physical and virtual server support
Backup monitoring and verification
Log analysis and technical diagnosis
Release deployment and rollback
Test scenario execution
Incident management and escalation
Technical documentation and reporting
Qualifications and
Responsibilities
- Serve as the site-level operational contact between the Customer and BCCIT.
- Monitor and support the IBVMS application, including incident triage, log collection, diagnostics and approved workarounds.
- Troubleshoot application, Windows, Linux, server, network and connectivity issues.
- Support physical and virtual servers, including health checks, approved restarts, recovery activities and hardware replacement.
- Monitor backup jobs, investigate failures and conduct restoration-readiness checks.
- Provide onsite support for eGates, kiosks, biometric devices, UPS systems and related peripherals.
- Perform preventive maintenance, equipment inspections and operational testing.
- Investigate incidents, gather technical evidence and maintain accurate ticket updates.
- Escalate unresolved issues to Level 3 teams, OEMs, vendors or other specialists.
- Support approved test and production releases, including pre-checks, deployment, rollback readiness and post-deployment validation.
- Execute test scenarios and document results, defects and supporting evidence.
- Prepare technical reports, handover notes, knowledge articles and maintenance records.
- Provide operational training and knowledge transfer to designated Customer personnel.
- Comply with SLAs, security requirements, safety procedures, access controls and change-management processes.
Benefits
- Salary and
- Gross Monthly
- Salary:
- UGX 3,500,000
- Gross Annual
- Salary:
- UGX 42,000,000
- <
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