Field Technician
AI summary
Zakom Tech is hiring a Field Technician in Kampala, Uganda. The role combines site operations, sales, customer service, and technical support for network and connectivity equipment. The position is full-time, entry-level with two years of experience required, and offers a gross salary of UGX 500,000 per month.
- Full-time role based in Kampala, Uganda
- Gross salary of UGX 500,000 per month
- Approximately 70% sales and site operations, 30% technical support
- Entry-level position requiring a diploma and two years of experience
- Reports to the Product Head
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX 500,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Technician evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zakom Tech and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Field Technician role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zakom Tech before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Field Technician
HR Studio
Engineering & Technology
Today
Easy apply
New
Kampala
Full Time
IT & Telecoms
USh
300,000 - 500,000
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Job summary
The Field Technician will be responsible for the day-to-day operations, sales performance, customer engagement, and safeguarding of Zakom Tech's assigned site, while also providing technical support for network and connectivity equipment. The successful candidate will be the face of Zakom Tech at the assigned site, responsible for ensuring that the site operates effectively, sales targets are achieved, customers are properly served, and company assets are safeguarded. The role will be approximately 70% focused on sales, site operations, and safeguarding company assets, and 30% on technical fixes and support.
Min Qualification:
Diploma
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- ▸ Diploma or Bachelor's Degree in Information Technology, Telecommunications, Computer Engineering, Electrical Engineering, Electronics Engineering or a related field.
- ▸ Professional certifications such as CCNA, MTCNA and/or Network+ will be an added advantage.
- ▸ At least 2 years of relevant
- in telecommunications, ISP operations, network installation or related technical environments.
- ▸ Practical
- with wireless broadband and Wi-Fi infrastructure is highly desirable.
- ▸
- in field-based installation and maintenance of network equipment will be an added advantage.
- Technical Competencies
- ▸ Wireless networking.
- ▸ TCP/IP networking.
- ▸ Router and switch configuration.
- ▸ Network diagnostics and troubleshooting.
- ▸ RF signal testing.
- ▸ Hardware installation.
- ▸ Wireless broadband and Wi-Fi infrastructure.
- ▸ Basic electrical and electronic systems.
- ▸ Electrical safety and safe working practices.
- Key Personal Competencies
- ▸ Strong sales and customer service orientation.
- ▸ Strong technical troubleshooting ability.
- ▸ Problem-solving skills.
- ▸ Attention to detail.
- ▸ Ability to work independently in the field.
- ▸ Good communication and customer service skills.
- ▸ Ability to work effectively under pressure.
- ▸ Strong commitment to safety and quality.
- ▸ Results and execution focus.
- ▸ Personal accountability and integrity.
- How to Apply:
- All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Reports To
- : Product Head
- Location
- : Kampala, Uganda
- Industry:
- Internet Service Provider (ISP)
- Gross
- Salary:
- UGX 500,000 per month
- and operational issues.
- 3. Customer Service & Business Representation
- ▸ Serve as the face of Zakom Tech at the assigned site.
- ▸ Welcome and assist customers professionally.
- ▸ Respond to customer enquiries and provide information on company products and services.
- ▸ Address routine customer concerns and escalate issues requiring management intervention.
- ▸ Maintain a professional image and represent the company positively at all times.
- 4. Asset Safeguarding & Site Monitoring
- ▸ Safeguard company equipment, network devices, tools, stock and other assets assigned to the site.
- ▸ Monitor company assets and site activities to prevent loss, misuse or damage.
- ▸ Maintain accurate records of equipment and materials at the site.
- ▸ Report loss, damage, theft or suspected misuse of company assets immediately.
- ▸ Ensure company property is properly secured and accounted for.
- ▸ Conduct routine checks of the site and company assets and report any discrepancies.
- 5. Technical Support & Repairs
- ▸ Install, configure and support network, wireless broadband and Wi-Fi equipment.
- ▸ Install routers, switches, access points, antennas and other relevant network equipment.
- ▸ Conduct basic troubleshooting of customer and network-related technical faults.
- ▸ Perform network testing and troubleshooting using appropriate diagnostic tools.
- ▸ Carry out basic repairs, replacements and maintenance of faulty equipment where required.
- ▸ Support wireless network optimisation and performance improvements.
- ▸ Escalate complex technical issues to the appropriate technical team or supervisor where necessary.
- 6. Safety & Equipment Management
- ▸ Observe all electrical, health and safety
- while performing field assignments.
- ▸ Ensure safe handling and installation of electrical and electronic equipment.
- ▸ Use appropriate personal protective equipment (PPE) where required.
- ▸ Ensure tools, equipment and materials assigned for field work are properly maintained and accounted for.
- ▸ Report damaged, faulty or unsafe equipment to management promptly.
- 7. Reporting & Documentation
- ▸ Prepare and submit timely reports on sales, site operations, customer activities and technical issues.
- ▸ Maintain accurate records of sales, customer activities, equipment and work completed.
- ▸ Document recurring technical or operational issues and report them to management.
- ▸ Provide timely updates to the Chief Operations Officer and Business Manager on significant technical, sales or operational issues.
- QUALIFICATIONS & COMPETENCIES
- Qualifications &
Job Purpose
The Field Technician will be responsible for the day-to-day operations, sales performance, customer engagement and safeguarding of Zakom Tech's assigned site, while also providing technical support for network and connectivity equipment. The successful candidate will be the face of Zakom Tech at the assigned site, responsible for ensuring that the site operates effectively, sales targets are achieved, customers are properly served and company assets are safeguarded. The role will be approximately 70% focused on sales, site operations and safeguarding company assets, and 30% on technical fixes and support.
KEY
Responsibilities
- 1. Sales & Revenue Generation
- ▸ Take responsibility for achieving agreed sales targets at the assigned site.
- ▸ Actively promote Zakom Tech products and services to existing and prospective customers.
- ▸ Identify and pursue opportunities to acquire new customers.
- ▸ Follow up on prospective customers and sales leads.
- ▸ Maintain accurate records of sales and customer enquiries.
- ▸ Support initiatives aimed at increasing sales and revenue at the assigned site.
- ▸ Provide regular updates on sales performance and challenges.
- 2. Site Operations
- ▸ Take responsibility for the day-to-day operation of the assigned site.
- ▸ Ensure the site is operational and functioning effectively during designated operating hours.
- ▸ Maintain the site in a clean, organised and professional condition.
- ▸ Ensure company procedures and operational standards are followed.
- ▸ Monitor activities at the site and promptly report operational challenges.
- ▸ Coordinate with the Chief Operations Officer and Business Manager on site