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General Manager

Tugende Mbarara, Uganda Full-time Posted 2026-07-30

DistrictMbararaCityMbararaContractFull-timePosted2026-07-30Close dateNot specifiedExperienceNot specifiedSourceGreat Uganda Jobs

general manageroperationsasset financeMbararaUgandafull timemanagementstrategic leadershipfinancial managemententregadorrestaurantefinance

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AI summary

Tugende seeks a General Manager in Mbarara to lead strategic and operational growth, manage finances, drive team performance, and ensure excellent customer experience in asset finance for informal entrepreneurs. Reports to CEO.

Lead all operations across branches in Uganda and Kenya.
Drive profitability, portfolio quality, and geographic expansion.
Oversee budgeting, asset management, and compliance.
Develop and manage a high-performance operations team.

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in entregador, restaurante, financeThe tags and summary point to skills connected with this role.
RequiredAvailability to work in MbararaThe vacancy is associated with this location.
UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest General Manager evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Tugende and the role in Mbarara.
Add concrete examples related to entregador, restaurante, finance, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

Great Uganda Jobs
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this General Manager role in entregador, restaurante?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Mbarara under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Tugende before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

General Manager 2026-07-10T12:22:34+00:00 Tugende https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_956/logo/Tugende.png https://www.greatugandajobs.com/jobs/ FULL_TIME Uganda Kampala 00256 Uganda Professional Services Management,Business Operations UGX MONTH 2026-07-31T17:00:00+00:00 8 Reports to: CEO About Tugende Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 100,000+ clients and has hundreds of employees serving clients across 17 branches in Uganda and 8 in Kenya. About the role The General Manager is responsible for providing strategic and operational leadership to drive sustainable business growth, profitability, portfolio quality, and customer satisfaction. The role oversees all business functions, ensuring operational excellence, strong governance, and the execution of the company's strategic objectives while fostering a high-performance culture. The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing Key

Responsibilities

Strategic & Operational Leadership Drive business growth, profitability, and portfolio quality across all branches. Execute strategic and operational plans to achieve company objectives. Monitor branch performance against KPIs, budgets, and business targets. Identify opportunities for geographic expansion and business growth. Drive process improvements, cost optimization, and operational efficiency. Ensure compliance with company policies, regulatory requirements, and governance standards. Oversee branch audits and implementation of corrective actions. Prepare and present operational performance reports to senior leadership Financial & Asset Management Lead annual budgeting, resource planning, and cost management initiatives. Monitor branch revenue, operational costs, and profitability. Drive strategies to improve financial performance and operational sustainability. Oversee procurement, utilization, and management of company assets. Ensure effective asset lifecycle management, including payment plans and asset documentation. Team Leadership & Performance Management Lead and develop the operations team to achieve business objectives. Provide direction, coaching, and performance management support to Branch Executives. Ensure adequate staffing and capability to deliver operational goals. Lead performance reviews, training, employee engagement, and talent development initiatives. Conduct regular performance meetings to drive accountability and continuous improvement. Customer

Experience

Management Drive customer

and Knowledge Minimum of 10 years' progressive leadership experience, with at least 5 years in a senior executive role. Demonstrated success managing multi-branch operations.

leading cross-functional executive teams. Proven track record of driving business growth while maintaining sustainable unit economics.

managing annual budgets, profitability, and operational plans Sound understanding of corporate governance, regulatory compliance, and enterprise risk management Sound

in developing and implementing performance management frameworks and monitoring key performance indicators (KPIs). Leadership

in Asset Financing ,Microfinance or Leasing is helpful. Personal Attributes, Skills and Abilities High level of integrity, accountability, and professional judgment. Strong strategic planning and business execution skills. Strong negotiation, influencing, and conflict resolution skills. Strong project and operational management skills, with the ability to manage multiple priorities effectively. Exceptional communication, presentation, and interpersonal skills. Demonstrated financial management skills, including budgeting, forecasting, and profit and loss (P&L) management. Excellent commercial acumen with the ability to identify and capitalize on growth opportunities. Ability to analyze complex business and financial data and make sound, data-driven decisions. Ability to lead organizational change and drive continuous improvement initiatives. Strong problem-solving and decision-making abilities, particularly in fast-paced and dynamic environments. High degree of resilience, adaptability, and emotional intelligence in managing change and organizational growth What will you gain? Strategic Leadership Opportunity: Play a pivotal role leading business strategy, driving organizational growth, and influencing key decisions that impact thousands of customers and employees. Continuous Learning: Gain exposure to a dynamic, data-driven business environment where you will strengthen your expertise in commercial strategy, operational excellence, digital transformation, portfolio management, and organizational leadership. Meaningful Impact: Lead a business that empowers entrepreneurs with access to productive assets, creating sustainable livelihoods and driving financial inclusion. Your leadership will directly contribute to improving the lives of thousands of customers and their communities. Collaborative Executive Team: Join a passionate, high-performing leadership team committed to innovation, accountability, and continuous improvement. Work alongside talented professionals who value collaboration, integrity, and delivering exceptional results. Competitive Rewards: This is a full-time executive leadership role offering a competitive remuneration package, performance-based incentives, and the opportunity to lead strategic initiatives that shape the future of Tugende. Drive business growth, profitability, and portfolio quality across all branches. Execute strategic and operational plans to achieve company objectives. Monitor branch performance against KPIs, budgets, and business targets. Identify opportunities for geographic expansion and business growth. Drive process improvements, cost optimization, and operational efficiency. Ensure compliance with company policies, regulatory requirements, and governance standards. Oversee branch audits and implementation of corrective actions. Prepare and present operational performance reports to senior leadership Lead annual budgeting, resource planning, and cost management initiatives. Monitor branch revenue, operational costs, and profitability. Drive strategies to improve financial performance and operational sustainability. Oversee procurement, utilization, and management of company assets. Ensure effective asset lifecycle management, including payment plans and asset documentation. Lead and develop the operations team to achieve business objectives. Provide direction, coaching, and performance management support to Branch Executives. Ensure adequate staffing and capability to deliver operational goals. Lead performance reviews, training, employee engagement, and talent development initiatives. Conduct regular performance meetings to drive accountability and continuous improvement. Drive customer

initiatives to improve satisfaction and retention. Ensure timely resolution of customer concerns and complaints. Monitor the customer journey from onboarding, asset financing, repayment, and closure. Support product awareness and customer engagement initiatives. Ensure timely asset delivery, documentation, and customer completion processes that include logbooks. Build and manage strategic relationships with partners, suppliers, and key stakeholders in the boda-boda industry Identify new business opportunities and partnerships to support growth. Represent the company in external engagements and other business related forums. Present innovative growth opportunities and recommendations to senior management. High level of integrity, accountability, and professional judgment. Strong strategic planning and business execution skills. Strong negotiation, influencing, and conflict resolution skills. Strong project and operational management skills, with the ability to manage multiple priorities effectively. Exceptional communication, presentation, and interpersonal skills. Demonstrated financial management skills, including budgeting, forecasting, and profit and loss (P&L) management. Excellent commercial acumen with the ability to identify and capitalize on growth opportunities. Ability to analyze complex business and financial data and make sound, data-driven decisions. Ability to lead organizational change and drive continuous improvement initiatives. Strong problem-solving and decision-making abilities, particularly in fast-paced and dynamic environments. High degree of resilience, adaptability, and emotional intelligence in managing change and organizational growth Bachelor's degree in Business Administration, Finance, Economics, Commerce, Accounting, Management, or a related field. Master's degree in Business Administration (MBA), Finance, Strategic Management, or a related discipline is encouraged. Minimum of 10 years' progressive leadership experience, with at least 5 years in a senior executive role. Demonstrated success managing multi-branch operations.