Head of Collections - Strategy & Analytics
AI summary
FairMoney is hiring a Head of Collections - Strategy & Analytics to lead end-to-end collections performance across cash, arrears, roll-rates and recovery economics. The role demands ownership of strategy, data-led decision making, cross-functional leadership and building a high-calibre collections leadership bench. Based in Kampala, this is a full-time senior position requiring around 8 years of experience.
- Senior leadership role owning end-to-end collections performance and recovery economics
- Focus on strategy, data-led decisions, experimentation and cross-functional influence
- Must build and develop a high-calibre collections leadership team
- Full-time role based in Kampala, Uganda
- Requires senior-level experience of about 8 years
AI job guide
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AI salary guide
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- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, motorista, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Collections - Strategy & Analytics evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FairMoney and the role in Not specified.
- Add concrete examples related to driver, motorista, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
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Interview preparation
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Original source description
- F
- Head of Collections - Strategy & Analytics
- Fairmoney
- Accounting, Auditing & Finance
- Today
- New
- Kampala
- Full Time
- NGO, NPO & Charity
- Confidential
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Experience
- Level:
- Senior level
- Length:
- 8 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- in Collections with good leadership
- Senior leadership
- in collections within lending, fintech, or credit-led businesses
- Proven track record of turning around or materially improving collections performance
- operating in data-rich, fast-moving environments
- This role is open only to applicants willing to spend at least one week per month in Nigeria.
Requirements
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.
To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch informative video.
Job
Minimum of first degree in any related field of study.
Minimum of 8 years proven
Responsibilities
- End-to-End Ownership
- Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
- Own outcomes, not activities or excuses
- Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance
- Strategy & System Design
- Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change
- Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
- Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)
- Data-Led Decision Making
- Use data to drive decisions
- Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability
- Team & Bench Strength
- Build a high-calibre leadership bench within Collections
- Upgrade talent decisively where required
- Develop leaders, not just agents
- Create a culture of accountability, ownership, and continuous improvement
- Cross-Functional Leadership
- Actively influence Product, Risk, Tech, and CX — do not wait for alignment
- Challenge constructively where design or policy decisions harm recoveries
- Be a respected, firm voice at senior leadership and ExCo forums
- Customer & Brand Balance
- Improve collections outcomes without damaging long-term customer value
- Reduce escalations through system fixes, not firefighting
- Balance firmness with fairness through smarter design, not leniency
- Time-Bound Success Expectations
- First 90 Days (Stabilise & Diagnose)
- Take full ownership of collections performance and escalations
- Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
- Identify and begin fixing the highest-impact structural blockers
- Deliver a credible, data-backed transformation roadmap with priorities and owners
- Reset accountability standards and leadership expectations within the team
- First 6 Months (Deliver Step-Change)
- Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios
- Implement segmentation-driven treatment strategies at scale
- Reduce escalations and repeat failure points through system and process redesign
- Strengthen leadership bench with clear successors and upgraded capability
Benefits
- 25 days paid vacation, Sick & Public Holidays to B2B contractors
- Remote (timezone must have significant overlap with CET)
- Training & Development budget
- Paid company business trips
- Relocation allowance
- Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team
- Technical interview with Global Head of Operations
- Business Case Study
- Final Interview with Chief Credit Officer
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