Head of Operations (Uganda)
AI summary
Leading operations teams in Uganda to deliver products, drive growth, and ensure performance. Responsible for acquisitions, customer experience, portfolio management, and operational efficiency. Reports to COO, requires 8+ years senior-level experience in banking/finance/insurance.
- Reports to Chief Operating Officer (COO)
- 8 years experience required, senior level
- Full-time position in Kampala, Uganda
- Leads operational teams across multiple functions
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations (Uganda) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to sales, retail, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations (Uganda) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Find a Job + + + + Search Head of Operations (Uganda) BrighterMonday Consulting Operations 1 month ago Easy apply Kampala Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals. You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance. This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution. We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets. Min Qualification: Bachelors
Experience
Location: Uganda Job descriptions &
Level: Senior level
Length: 8 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
teams to solve problems and drive results. Ensure customer and operational insights influence business decisions. Represent the organization as the senior operational leader within the Uganda business. Candidate Profile 8+ years of professional
with increasing leadership responsibility.
leading large operational teams in a fast-paced environment. Strong analytical and problem-solving capability. Demonstrated ability to improve business performance through operational leadership.
managing customer-facing operations at scale.
leading through change and ambiguity. Strong people leadership and coaching capability. Ability to balance strategic thinking with hands-on execution. Exceptional stakeholder management and cross-functional collaboration skills. Strongly
in fintech, digital financial services, banking, telecommunications, logistics, retail operations, or other scaled service businesses.
launching new products, business lines, or operational models.
operating in high-growth organizations. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section About BrighterMonday Consulting BrighterMonday Consulting, a recruitment company based in Kampala, is actively looking to fill 9 mid-level positions across Accounting, Auditing & Finance, Management & Business Development, and Sales. These roles require candidates with 0-5 years of experience, with some opportunities also suitable for those with up to 10 years in the field. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .
Requirements
Job Title: Head of Operations (Uganda) Reports To : Chief Operating Officer (COO) Responsible For: Operations Team Leaders About the Role As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals. You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance. This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution. We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets. Key
Responsibilities
1. Business Performance & Operational Ownership Own operational performance across Uganda, balancing growth, customer experience, portfolio quality, operational efficiency, and risk. Drive performance against key business metrics, including growth, retention, repayment, customer experience, productivity, and operational quality. Translate company objectives into operational priorities and execution plans. Identify operational constraints and implement solutions that unlock growth. Monitor business performance and take decisive action when results deviate from plan. Lead the successful rollout and adoption of new products, customer segments, and market expansion initiatives within Uganda. 2. Leadership & Team Development Lead and develop operational team leaders. Create a culture of accountability, ownership, customer obsession, and continuous improvement. Build leadership capability within the team and develop succession pipelines. Recruit, onboard, and retain exceptional operational talent. Drive clarity around goals, responsibilities, and performance expectations. 3. Continuous Improvement & Operational Excellence Ensure operational standards and controls are consistently applied across Uganda. Surface operational challenges, customer pain points, and process gaps early. Drive adoption of new tools, processes, and ways of working. Partner with enabling teams to improve systems, processes, and customer journeys. Share insights from day-to-day operations to help shape future improvements. 4. Strategy Execution & Cross-Functional Leadership Translate company strategy into operational plans and priorities. Partner with Product, Growth, Data, Finance, Risk, and Customer