Head of Road Freight and CDZ
AI summary
DHL Global Forwarding is hiring a Head of Road Freight and CDZ in Kampala, Uganda. The role leads Road Freight and CDZ business activities, with full P&L responsibility, market-share growth, compliance, customer and supplier management, and reporting. Senior-level position requiring 8 years of experience and English proficiency.
- Senior leadership role with full P&L responsibility for Road Freight and CDZ
- Based in Kampala, Uganda, full-time position
- Requires 8 years of experience and English language proficiency
- Focus on growing market share, compliance, and customer solutions
- Key interface between Road Freight and CDZ departments
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Road Freight and CDZ evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DHL Global Forwarding and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head of Road Freight and CDZ role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DHL Global Forwarding before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- D
- Head of Road Freight and CDZ
- Dhl Global Forwarding
- Today
- New
- Kampala
- Full Time
- Shipping & Logistics
- Confidential
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Experience
- Level:
- Senior level
- Length:
- 8 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.
- DHL Global Forwarding
has an opening for a
Head of Road Freight and CDZ in
Kampala, Uganda.
Manage, control, and develop the Road Freight and CDZ business activities in alignment with the group business strategy and local business environment, delivering maximum profit and optimizing business assets and human resources. Achieve targets for RFR and CDZ as per budgets in the country.
Join us in connecting people and improving lives!
In this Head of Road Freight and CDZ position
Role is key interface between Road Freight & CDZ Departments.
Overall Goals / Typical Measures.
Grow Market Share: Drive growth in both RFR and CDZ segments.
P&L Responsibility: Full P&L responsibility for RFR, ensuring delivery to agreed budget.
Compliance: Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ.
Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts.
Resource Management: Ensure optimal resourcing of RFR and CDZ to meet service standards.
Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction.
Supplier Management: Maintain relationships with suppliers and manage their performance.
Profitability Monitoring: Monitor profitability of RFR, customers, and shipments.
Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders.
Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls.
Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies.
Reporting: Produce weekly, monthly, and ad-hoc reports as required by management.
Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs.
Revenue Growth: Collaborate with sales to grow RFR and CDZ revenue and market share.
Tariff Management: Own and maintain 'Country ACC tariffs', RFQs/tenders.
Ensure pricing and cost for CDZ standalone shipments are up to date and market related.
Ensure daily invoicing is done according to latest CDZ financial guidelines and revenue is not lost to other Products.
Manage and maintain Customs licenses and Customs deferment bonds.
Manage & control department costs, file count, productivity and revenue ( EBIT).
Maintain communication with OFR and AFR for Network shipments, as well as Standalone.
Establish and maintain relationships with existing customers.
Support sales and Customer service with technical data.
Support sales and Customer service with Customer visits.
Ensure quality of work at all times. Audit entries before submission.
Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure we minimize or eliminate all risk of loss of revenue through mishandling or other. Report any financial risk to Country Manager and CDZ SSA Manager.
Deploy and maintain department KPI’s which amongst others should include, number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc.
Manage performance through IKO’s and daily management activities. Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.
Keep the team regularly informed of results, productivity and quality of work, as well as all Customer feedback.
Evaluate training needs and implement in accordance with budget guidelines and Country Manager approval.
Ensure proper implementation of new business to avoid misunderstandings of the sales promise and Customer requirements. Don’t leave any grey areas open to interpretation.
Understand Customer base who are up trading and who are down trading and why. Ensure regular Customer visits with Customer service representative or other.
Assist with collection when necessary to avoid Customers exploiting agreed payment terms.
In conjunction with finance be aware of Customers exceeding their credit limits before submission to Customs or further disbursements of duty and taxes. Follow Country and/or Regional guidelines.
Be mindful of our service delivery, our Customers, internal and external as well as our staff and ensure CDZ acts in an exemplary manner at all times.
People Management
High-Performance Culture: Develop a high-performance service culture within the functional department.
Organizational Structure: Plan, organize, and direct an efficient functional department.
Develop a team spirit and multitasking capabilities within the team.
KPI Development: Develop KPIs with team members and monitor individual performance.
Training and Development: Identify training needs and opportunities for skill development.
Conduct performance appraisal, including coaching.
Employee Engagement: Foster employee satisfaction and commitment to achieve objectives.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Ensuring effective oversight of outsourced agents' quality and service delivery
Now, here is what we need from you!
Industry Knowledge: In-depth knowledge of freight forwarding, specifically RFR and CDZ products.
Leadership Skills: Strong leadership and management capabilities.
Team Collaboration: Ability to work in a team environment and transfer knowledge effectively.
Time Management: Strong punctuality and time management skills.
Problem-Solving: Strong problem-solving mentality and sound judgment in risk management.
Computer Literacy: Proficient in all MS Programs.
MA in Business Management or a related field; additional qualifications in logistics are a plus.
Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position.
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our
TOP EMPLOYER prestigious certification
attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF
because we have:
The largest global network with more than :30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision:
The Logistics Company for the World.
Our Mission:
Excellence. Simply Delivered.
Our Purpose:
Connecting People, improving lives.
Our Values:
Respect & Results
Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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