Head of Workplace IT
AI summary
M-KOPA is hiring a Head of Workplace IT to own the end-to-end workplace technology roadmap across multiple African markets. You will lead a multi-country team managing networks, telephony, end-user compute, identity, and productivity tools for over 2,500 employees. The role offers purpose-driven infrastructure leadership within a high-growth fintech recognized globally.
- Own workplace IT roadmap across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries
- Lead and grow a multi-country Workplace IT team with full opex and capex budget ownership
- Join a CNBC Top 300 Fintech and FT Africa's Fastest Growing Company (2022–2026)
- Manage networks, telephony, end-user compute, identity, and productivity tooling at scale
- Full-time role based in Uganda with English language requirement
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Workplace IT evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA and the role in Not specified.
- Add concrete examples related to security, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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Interview preparation
- What experience makes you a strong fit for this Head of Workplace IT role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- M
- Head of Workplace IT
- M-kopa
- IT, Software & Data
- Today
- New
- Rest of Uganda
- Full Time
- Banking, Finance & Insurance
- Confidential
- Share link
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- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries.
The Impact
Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent 🌍
The Opportunity
🎯
Mission-driven infrastructure
: Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale
🏆
Global recognition
: Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026)
🚀
Scale challenges
: Run wired and wireless networks, telephony, and end-user compute across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres — much of it in variable-connectivity markets
🌱
Purpose-built growth
: Stand up Workplace IT capabilities for new sites and market launches as M-KOPA continues to expand across Africa
What You'll Do
At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.
Your Environment
💼
Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites
On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV
End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM)
Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications
Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems
Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery
Our Workplace IT Approach
🚀
We balance cost, performance, security, and resilience — especially in variable-connectivity markets
We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions
We keep access controls operationally excellent, low-friction for users, and audit-ready
We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed
We measure ourselves against SLAs and service performance metrics that show IT is delivering
What You Need
We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.
Required
Experience
- Proven leadership of a multi-site IT function at scale, ideally across multiple countries
- Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts
- Strong security mindset and understanding of identity, endpoint, and network security
- Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists
- Comfort operating in high-growth, emerging-market environments
- User-focused mindset and
- collecting and responding to internal feedback on team performance
- leading a workplace IT team, or strong IC/manager
- in a related domain with demonstrable readiness to take the next step
- Location &
Benefits
Based in one of M-KOPA's operating markets — Nigeria, Kenya, South Africa, Ghana, or Uganda — or in the UK, with regular travel across M-KOPA's operating markets (current and future)
Significant travel expected — potentially up to 25% at times, especially in the early phases of the role
Work with diverse teams across UK, Europe, and Africa
Professional development programs and coaching partnerships
Family-friendly policies and flexible working arrangements
Well-being support and career growth opportunities
Our Mission
🌍
We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.
Our Impact 💚
Our technology has created measurable change:
Connected 📱: 2.5 million first-time smartphone users connected since 2020
Prosperous 💰: 70% of customers use their M-KOPA product for income generation, with 35,000 livelihoods created for agents
Green 🌱: 2.155 million tonnes of CO₂ avoided through solar since 2010, with 127,700 total circular economy products provided
Ready to build the infrastructure that keeps a continent-wide mission running, while advancing your career in Workplace IT? Apply Now!
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-kopa.com
.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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