Job in Uganda
Infrastructure Support Specialist
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-21Close dateNot specifiedExperience3 yearsSourceBrighterMonday Uganda
infrastructure supportATM supportdesktop supportITILbanking ICTrelease testingUATend user supportUgandasecuritysegurancatechnology
AI summary
An infrastructure support role focused on end-user and ATM support, desktop and server administration, and release testing within a large banking/ICT environment. The candidate will install, configure, and troubleshoot operating systems, applications, and ATMs, while supporting change management, risk governance, and user acceptance testing.
- End-user hardware, desktop OS/application support and ATM availability focus
- Involvement in release testing, UAT/OAT and change management
- Requires 3+ years in standard desktop build/support in a large global organisation
- Banking/ICT industry exposure and ITIL experience preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Infrastructure Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Infrastructure Support Specialist role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Key Accountabilities
- Accountability End User and ATM Support
- Installs, upgrades, configures and troubleshoots desktop operating systems as required by dependent services.
- Installs, upgrades, configures and troubleshoots desktop applications e.g. Microsoft Office and other specialist applications as required by dependent services.
- Installs, upgrades, configures, backs up and troubleshoots Microsoft Exchange, PGP, and file and print, Flexcube, Symantec antivirus and other such services.
- Installs, upgrades, configures and troubleshoots desktop resources e.g. phones, printers, scanners, faxes, Card and PIN systems as required by dependent services.
- Monitors resource utilization and performance of above servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
- Ensures that all PCs are duly protected with up-to-date antivirus definitions.
- Regularly monitors the incidence, trends, status and speed of resolution of enquiries and problems and is pro-active in devising improvements and recommending changes to systems, products or services.
- To ensure all ATMs are operating effectively, thereby providing the highest level of ATM availability and performance.
- To ensure change management procedures are adhered to when installing or upgrading software.
- Provide high level of functional expertise to resolve major complex live business problems relating end user hardware.
- To provide second line support for end user hardware and ATMs; reviewing and providing advice on parameter settings.
- To ensure information security guidelines are implemented as prescribed by group information security.
- Play a part in conducting UAT and OAT of end user installations.
- Play a role in supporting various projects at different stages.
- Support business in converting their requirement to IT applications.
- To manage migration related activities.
- To supervise maintenance of End User hardware
- Accountability: Test Management
- Responsibility is to ensure that proper testing occurs for all End User and ATM related changes released into the production environments as assigned to you by Line Management
- Key Activities
- Work closely with Release Analysts
- Review releases and assign appropriate release testing tasks
- Compile and review the Testing Deliverables
- Conduct installation procedure tests
- Participate in functional, performance, and integration testing results
- Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing activities
- Accountability: Risk Management
- Build relationship with country IT Risk and Governance team and provide support wherever required.
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
- Accountability: People Management
- Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
- By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
- Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
- Essential / Minimum Qualification
- At least 3 + years
Experience
- in developing, implementing/integrating a standard desktop build, in a sizeable organisation with a global footprint (30000+ employees), which provides a functional and serviceable platform for the business, across multiple hardware and software platforms.
- Exposure to the Banking/ ICT Industry
- A thorough understanding of technology strategic issues in the banking or financial services sector
- ITIL V2/V3
- Communicate effectively with business analysts, project leadership, architects, developers and others across the organization
- Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives
- Be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team
- Thin/Slim client technologies, Desktop hardware and associated peripherals
- in similar environment
Preferred Qualifications
- Relevant IT certification.
- ITIL certification.
- Technical understanding of IT systems, Applications and Networks.
- Proven track record with requisite
Education
- Further
- and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
- <
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-08-24.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.