IT Assistant
AI summary
An IT Assistant position is available at Latitude 0° Kampala, a hospitality property in Kampala, Uganda. The role supports day-to-day IT operations, troubleshooting, and maintenance of hotel technology systems under the IT Manager. A Bachelor's degree, 2 years of experience, and English proficiency are required.
- First-line technical support for hotel staff across all departments
- Support for PMS, POS, networks, Wi-Fi, and guest-facing technology
- Maintain IT asset inventory, backups, and security protocols
- Reports to the IT Manager at Latitude 0° Kampala
- Full-time contract position, 8am to 5pm schedule
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, cleaningThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Not specified.
- Add concrete examples related to sales, security, cleaning, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Assistant role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IT Assistant
BrighterMonday Consulting
IT, Software & Data
Today
Easy apply
New
Kampala
Full Time
Hospitality & Hotel
Confidential
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Job summary
The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Working under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, contributing directly to smooth guest experiences and operational continuity.
Min Qualification:
Bachelors
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- in an IT support role; hospitality industry
- throughout the hiring journey.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Information Technology
Reports To
: IT Manager
Employment Type:
Contract TM
Property
: Latitude 0° Kampala
Job Summary
The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, directly supporting smooth guest experiences and operational continuity.
Key
• Degree in Information Technology, Computer Science, or a related field.
• At least 2 years of
Roles & Responsibilities
- Provide first-line technical support to hotel staff across all departments (Front Office, Housekeeping, F&B, Sales, Finance, etc.)
- Diagnose and resolve hardware, software, printer, and peripheral issues promptly.
- Log, track, and escalate unresolved technical issues to the IT Manager as needed.
- Maintain a helpdesk ticketing log for all reported issues and resolutions.
- Assist in the installation, configuration, and maintenance of Property Management Systems (PMS), Point-of-Sale (POS) systems, and other hotel operational software.
- Support software updates, patches, and license management under IT Manager guidance.
- Assist with user account creation, password resets, and access permissions across hotel systems.
- Monitor the performance of the hotel's local area network (LAN), Wi-Fi, and internet connectivity.
- Assist in maintaining network cabling, switches, routers, and access points.
- Support guest Wi-Fi systems, ensuring consistent connectivity and prompt resolution of guest connectivity complaints.
- Perform routine checks on servers, backup systems, and other hotel systems as directed.
- Set up, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Maintain an inventory of IT assets, including issuing and retrieving equipment.
- Coordinate basic preventive maintenance and cleaning of IT equipment.
- Assist with equipment replacement, upgrades, and disposal in line with hotel policy.
- Support in-room entertainment systems, guest Wi-Fi, and meeting/conference room AV setups
- Respond promptly to guest technology-related requests in coordination with Front Office /House Keeping.
- Assist in IT setups for hotel events, conferences, and banquets.
- Assist in performing regular data backups for critical hotel systems.
- Support implementation of IT security protocols, antivirus updates, and firewall configurations.
- Report any suspected security breaches, phishing attempts, or system vulnerabilities to the IT Manager immediately.
- Ensure compliance with hotel data protection and confidentiality policies.
- Maintain accurate records of IT assets, licenses, warranties, and vendor contacts.
- Document recurring issues and standard troubleshooting procedures for reference.
- Prepare regular status reports for the IT Manager on outstanding issues, ongoing projects, and system performance.
- Liaise with external vendors and service providers for equipment repairs, installations, or contracted IT services, under the supervision of the IT Manager.
- Coordinate with department heads to understand and address department-specific technology needs.
- Support onboarding of new employees by setting up IT accounts, hardware, and system access.
- Follow hotel IT policies, procedures, and standard operating procedures (SOPs) at all times.
- Ensure all IT activities comply with brand standards (if applicable) and local regulatory requirements.
- Participate in IT audits and support the IT Manager in implementing corrective actions.
- Provide after-hours or on-call IT support as scheduled or required.
- Assist the IT Manager with special projects, system upgrades, and rollouts.
- Perform other IT-related duties as assigned by the IT Manager.
Preferred Qualifications
- Working knowledge of Windows/Mac OS, networking fundamentals (LAN/WAN, Wi-Fi), and basic server administration.
- Familiarity with hotel PMS (e.g., Opera, Protel) and POS systems is an advantage.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and a guest-service mindset.
- Ability to work flexible hours, including weekends and public holidays, as required by hotel operations.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Discretion in handling confidential guest and business data.
- Calm, professional demeanor under pressure, especially during system outages or guest-facing technical issues.
Benefits
Medical aid / Health insurance
Paid annual leave
Maternity / Paternity leave
About BrighterMonday Consulting
BrighterMonday Consulting
is a recruitment and talent acquisition partner that helps organizations attract, assess, and hire top talent across a wide range of industries and job functions.
Through this account, we advertise career opportunities on behalf of our employer partners, connecting qualified professionals with verified job openings. Our recruitment process is designed to be transparent, efficient, and focused on matching candidates with opportunities that align with their skills, experience, and career aspirations.
Whether you're an entry-level professional, an experienced specialist, or a senior leader, BrighterMonday Consulting provides access to diverse opportunities with reputable organizations while ensuring a professional and seamless candidate