IT Assistant
AI summary
IT Assistant needed for a hotel in Kampala, Uganda. Responsibilities include technical support, system maintenance, and guest technology assistance. Requires a Bachelor's degree and 2 years experience. Contract position, entry level.
- Supports hotel IT systems including PMS, POS, and guest Wi-Fi.
- Entry level role with 2 years experience required.
- Contract position with working hours 8 to 5.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, cleaningThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to sales, security, cleaning, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Assistant role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search IT Assistant BrighterMonday Consulting IT, Software & Data 2 weeks ago Easy apply New Kampala Contract Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Working under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, contributing directly to smooth guest experiences and operational continuity. Min Qualification: Bachelors
Experience
Location: Uganda Job descriptions &
- Level: Entry level
- Length: 2 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant
- in an IT support role; hospitality industry
Requirements
IT Assistant Department: Information Technology Reports To : IT Manager Employment Type : Contract TM Property: Latitude 0° Kampala Job Summary The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Working under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, contributing directly to smooth guest experiences and operational continuity. Key
• Degree in Information Technology, Computer Science, or a related field. • At least 2 years of
Roles & Responsibilities
1. Technical Support & Troubleshooting • Provide first-line technical support to hotel staff across all departments (Front Office, Housekeeping, F&B, Sales, Finance, etc.) • Diagnose and resolve hardware, software, printer, and peripheral issues promptly. • Log, track, and escalate unresolved technical issues to the IT Manager as needed. • Maintain a helpdesk ticketing log for all reported issues and resolutions. 2. Systems & Software Support • Assist in the installation, configuration, and maintenance of Property Management Systems (PMS), Point-of-Sale (POS) systems, and other hotel operational software. • Support software updates, patches, and license management under IT Manager guidance. • Assist with user account creation, password resets, and access permissions across hotel systems. 3. Network & Infrastructure Maintenance • Monitor the performance of the hotel's local area network (LAN), Wi-Fi, and internet connectivity. • Assist in maintaining network cabling, switches, routers, and access points. • Support guest Wi-Fi systems, ensuring consistent connectivity and prompt resolution of guest connectivity complaints. • Perform routine checks on servers, backup systems, and other hotel systems as directed. 4. Hardware Management • Set up, configure, and maintain desktops, laptops, printers, and other IT equipment. • Maintain an inventory of IT assets, including issuing and retrieving equipment. • Coordinate basic preventive maintenance and cleaning of IT equipment. • Assist with equipment replacement, upgrades, and disposal in line with hotel policy. 5. Guest-Facing Technology Support • Support in-room entertainment systems, guest Wi-Fi, and meeting/conference room AV setups • Respond promptly to guest technology-related requests in coordination with Front Office /House Keeping. • Assist in IT setups for hotel events, conferences, and banquets. 6. Data Security & Backup • Assist in performing regular data backups for critical hotel systems. • Support implementation of IT security protocols, antivirus updates, and firewall configurations. • Report any suspected security breaches, phishing attempts, or system vulnerabilities to the IT Manager immediately. • Ensure compliance with hotel data protection and confidentiality policies. 7. Documentation & Reporting • Maintain accurate records of IT assets, licenses, warranties, and vendor contacts. • Document recurring issues and standard troubleshooting procedures for reference. • Prepare regular status reports for the IT Manager on outstanding issues, ongoing projects, and system performance. 8. Vendor & Stakeholder Coordination • Liaise with external vendors and service providers for equipment repairs, installations, or contracted IT services, under the supervision of the IT Manager. • Coordinate with department heads to understand and address department-specific technology needs. • Support onboarding of new employees by setting up IT accounts, hardware, and system access. 9. Compliance & Best Practices • Follow hotel IT policies, procedures, and standard operating procedures (SOPs) at all times. • Ensure all IT activities comply with brand standards (if applicable) and local regulatory requirements. • Participate in IT audits and support the IT Manager in implementing corrective actions. 10. General Support • Provide after-hours or on-call IT support as scheduled or required. • Assist the IT Manager with special projects, system upgrades, and rollouts. • Perform other IT-related duties as assigned by the IT Manager. Qualifications &
Preferred Qualifications
• Working knowledge of Windows/Mac OS, networking fundamentals (LAN/WAN, Wi-Fi), and basic server administration. • Familiarity with hotel PMS (e.g., Opera, Protel) and POS systems is an advantage. • Strong troubleshooting and problem-solving skills. • Good communication skills and a guest-service mindset. • Ability to work flexible hours, including weekends and public holidays, as required by hotel operations. • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus. Key Attributes • Attention to detail and strong organizational skills. • Ability to work independently and as part of a team. • Discretion in handling confidential guest and business data. • Calm, professional demeanor under pressure, especially during system outages or guest-facing technical issues. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section About BrighterMonday Consulting BrighterMonday Consulting, a recruitment company based in Kampala, is actively looking to fill 9 mid-level positions across Accounting, Auditing & Finance, Management & Business Development, and Sales. These roles require candidates with 0-5 years of experience, with some opportunities also suitable for those with up to 10 years in the field. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .